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Stores > AppliancePartsPros.com
  • AppliancePartsP AppliancePartsPros.com Elite Status
    • ADDRESS
      240 Edwards Street Southeast
      Cleveland, TN US
      37311
    •  
    • BUSINESS HOURS
      7 AM - 12 AM EST 7 DAYS A WEEK
      GENERAL PHONE
      877-477-7278
      FAX
      n/a
    • SUPPORT EMAIL
      appreviews@appliancepartspros.com
      SUPPORT PHONE
      877-477-7278

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.80/10 8.80/10
    Chance of future purchase: Rating 9.52/10 9.52/10
    Shipping & packaging: Rating 9.11/10 9.11/10
    Customer service: Rating 9.32/10 9.32/10
    Return/Replacement policy: Rating 8.85/10 8.85/10
Voice your opinion! Review AppliancePartsPros.com by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-16

Got exactly what I ordered.

"Had bought drip pans for electric stove that were supposed to be universal. They did not fit so pans would not sit correctly. With model number got exact fit."

Rep reply posted Apr-17-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for filling out the survey. We 're glad we could help you find parts that fit!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-16

As Promised

"Great selection, fast service."

Rep reply posted Apr-17-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-16

Will deal with them again.

"The parts for my dryer showed up quickly. They were all OEM parts and the price was right. Their customer service people are very knowledgeable and easy to work with."

Rep reply posted Apr-17-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-16

A Great Buy

"This was a great buy for new OEM replacement part to my washer. And very fast delivery too. "

Rep reply posted Apr-17-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-16

AppliancePartsPros.com

"I got Fast and Excellent Service
Thank you
Garry Montierth
"

Rep reply posted Apr-17-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 6/10
3/5
2018-04-16

the delivery date on the site was inaccurate it came 2 days later so i was without a washer longer and could of gotten a part cheaper for th

"the delivery date on the site was inaccurate it came 2 days later so i was without a washer longer and could of gotten a part cheaper for the same amount of days it actually took with these folks otherwise i would of went with the cheaper place . the good part is it was the right part and my washer is working now."

Rep reply posted Apr-17-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“We're always striving to improve our customers' experience, so we appreciate your feedback. I've looked into your order, and it looks like it did arrive two days after our estimated delivery date. We do stand by our delivery estimate dates, so we have issued you a refund for your original shipping charge, which you should see process back to the card you used to place the payment within 3 - 5 business days. If you have any other concerns, please reach out to us so that we can work together to solve them.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-16

AppliancePartsPro delivers

"I've used Appliance Parts Pro a number of times and they've always been responsive and delivered quality parts on time. They have a great return policy in the event something was misdiagnosed and part is not needed. My first stop, go to store for appliance parts."

Rep reply posted Apr-17-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for your valuable feedback. We appreciate your repeat business!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-16

Thanks for your help.

"Our frig had a water leakin the water module. Thought I’d try the repair myself. Did some Googling and tried your website. You had a great “how to” video. Ordered the replacement part and it was delivered to our door in less than 2 days. What a breeze. "

Rep reply posted Apr-17-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-15

frig parts

"ok, finding, ordering, and receiving of the parts requested was quite satisfying, I was disappointed with one part that I received, something sharp had put a dimple that was very noticeable, which was the label. I smooth it out the best I could, but if you look hard enough you can see it. Otherwise and even with the label the way it was, I will not sent it back or even talk to customer service. On a scale of 1 to 10, ten being the highest, 11.5

Thanks
Stan...
"

Rep reply posted Apr-16-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for letting us know how much you liked our services. We apologize that your part was damaged in transit, but remember that we have a 365 day warranty, and if you would like to return it, we will replace it at no cost to you.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-15

Recommend

"Easy to use and find parts"

Rep reply posted Apr-16-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-15

Replace Oven element

"Everything went as stated + as one would want. Perfect!"

Rep reply posted Apr-16-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-15

Always deliver

"Full schematic & BOM makes it easy to find what we need. Fast delivery. "

Rep reply posted Apr-16-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-14

Fast

"The parts were shipped quickly, and was exactly what I ordered"

Rep reply posted Apr-16-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-04-14

Excellent Customer Service at Reasonable Prices

"I ussually by replacement parts in have always had an excellent experience. "

Rep reply posted Apr-16-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Northwest NJ Verified Customer
Rating 10/10
5/5
2018-04-13

Excellent selection. Excellent customer service. Speedy shipping!

"Excellent all the way around"

Rep reply posted Apr-16-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


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