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Stores > AppliancePartsPros.com
  • AppliancePartsP AppliancePartsPros.com Elite Status
    • ADDRESS
      240 Edwards Street Southeast
      Cleveland, TN US
      37311
    •  
    • BUSINESS HOURS
      7 AM - 12 AM EST 7 DAYS A WEEK
      GENERAL PHONE
      877-477-7278
      FAX
      n/a
    • SUPPORT EMAIL
      appreviews@appliancepartspros.com
      SUPPORT PHONE
      877-477-7278

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.88/10 8.88/10
    Chance of future purchase: Rating 9.57/10 9.57/10
    Shipping & packaging: Rating 9.16/10 9.16/10
    Customer service: Rating 9.26/10 9.26/10
    Return/Replacement policy: Rating 9.10/10 9.10/10
Voice your opinion! Review AppliancePartsPros.com by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Clean and easy!

"Quick and easy. Part is installed."

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to review our site. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Fast service

"Parts were delivered in a reasonable time . Good price and parts fit properly."

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“We appreciate your review. Thank you for sharing.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 6/10
3/5
2018-01-17

Too Short

"I ordered a gasket for GE oven door and it really needed to be about 1” longer on each end. What I got was one with 1” if frayed ends. "

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for sharing your experience. We do strive for 100% customer satisfaction, and we do have a 365 day warranty, so if any of our products arrive and they don't meet your expectations, you can always contact us. We'll be happy to send you a replacement part at no cost to you.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Super fast shipping, great part.

"Part fit perfectly (OEM) and was not hard to identify and order. Shipped the same day and arrived the next - that's STANDARD shipping!"

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

Outstanding

"Washer was inconsistent about starting. Went to Appliance Parts website saw other reviews having the same problem.
Control board was recommended to correct the problem. What amazed me was the shipping. The part I needed shipped the same day I ordered it. It also arrived about 3 days earlier than was expected. After replacing the part the washer works like a brand new machine. This is the second time I've ordered from Appliance Parts and will continue to order from them because of this kind of service. Loved the videos on how to replace parts. Appliance Parts makes it easy to do it yourself.
"

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We appreciate your repeat business! We'll be there for you next time, too.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-17

Happy Baking girl

"It came a day earlier than was told to expect it... Yeah me! It was an easy repair and I was super excited I was able to do it all myself. Better price with shipping than either of my local shops."

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for letting us know how much you liked our services. Let us know what we could do next time to earn a 5 star review!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

ordered a replacement part for oven

"The part was packaged and shipped in a timely manner. I received the part in 2 days and it was the correct part."

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for using our site and for your feedback. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-17

recommended

"got part in a timely matter."

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thanks for your feedback. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Glass for oven door

"Had exact replacement for broken oven glass. Online video instructions were a spot on time saver. Shipped in a unique way that kept the glass intact. Package arrived in days. No problems will return for business again if we need to."

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to review our site. We are happy everything worked out. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

New Fan

"Easy, Fast and will use again "

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for filling out the survey. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Outstanding

"Speedy delivery, good tech support, if there were 6 stars I would rate a 6. "

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“We are happy you chose us and that we could help you fix your appliance. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence TeamThank you for taking the time to let us know how we did. ”


No Avatar

Verified Customer
Rating 6/10
3/5
2018-01-16

Shipping

"Finding the right part and ordering it was very easy, but shipping took over a week. "

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to share your experience. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. I apologize for any inconvenience as you waited for your part.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Great Install Videos, The Right Parts

"Our Whirlpool top load washer broke down after many years of family use. Found this company online after entering the model number. Suggested trouble shooting was spot on. Excellent repair video was model specific and saved me a ton of time. Parts were at my door in 2 days, exact fit. Fantastic overall service. "

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“Thank you for taking the time to let us know how we did. We're so glad to hear that we could help you get the parts you needed to repair your washer and provide help with the video tutorial. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Great experience

"There were small light bulbs in the package , there boxes could have been secured better inside so they don't get damaged. Mine weren't damaged ."

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“We enjoy hearing from our customers. Thank you for sharing.

Kind Regards,
Cheryl T
Customer Correspondence Team”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-16

Excellent service

"Excellent service. I was able to purchase a part for our dishwasher. The order process was easy, and I received the part within the week. They had an excellent easy to watch video on how to install. I’ve used them before with great success."

Rep reply posted Jan-22-2018

A rep from AppliancePartsPros.com, appliancepartspros1, has responded

“We appreciate your review. Thank you for sharing.

Kind Regards,
Cheryl T
Customer Correspondence Team”


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