• ADDRESS
    240 Edwards Street Southeast
    Cleveland, TN US
    37311
  •  
  • BUSINESS HOURS
    7 AM - 12 AM EST 7 DAYS A WEEK
    GENERAL PHONE
    877-477-7278
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    appreviews@appliancepartspros.com
    SUPPORT PHONE
    877-477-7278

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • checkmark icon FedEx Ground
  • checkmark icon FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.73/10
Chance of future purchase: 9.47/10
Shipping & packaging: 9.09/10
Customer service: 9.32/10
Return/Replacement policy: 8.88/10
Click a star to Write a Review!
5/5
2018-07-17

Just like the original.

"Just like the original and arrived quite quickly. Now we can use two full sized cookie sheets. "

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-19-2018

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-17

"Reliable company. Prompt service."

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-19-2018

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


3/5
2018-07-16

Misinformed

"I ordered a drain pump did not resolve problem. I called back first person said I needed another part,glad I didn't order it, it wouldn't have fixed the problem."

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for taking the time to share your experience with us. Our highly trained Parts Pros Agents do their best to help our customers diagnose appliance problems, but remember that they are doing so without ever having the chance to see or touch the appliances. However, we're confident in their skills, so if they ever recommend a customer purchase a part that does not correct the problem, we will allow the customer to return the item for a full refund. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-16

Great service

"One part showed to be back ordered, the young lady called me back and said it was not and shipped it to me emmediatly."

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-16

5 star

"fast service, fair price.quick delivery.

"

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-16

Thanks robin

"Ordered too many ice makers "

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“We appreciate you taking the time to leave us positive feedback on your experience. We'll be sure to pass that along to the agent who helped you.

Kind Regards,
Cheryl T
Customer Correspondence Team”


2/5
2018-07-16

Would not honor price match

"Talked to online help, but because one source was Amazon from OEM supplier and exact part would not honor. Found online competitor with even lower cost. No response back from these folks."

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for taking the time to share your experience with us. I apologize that we were unable to price match with this vendor in this case.

Kind Regards,
Cheryl T
Customer Correspondence Team”


2/5
2018-07-16

Not received

"Still waiting on the part to arrive"

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for taking the time to share your experience with us. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Per your tracking information, it looks like your order shipped on 7/9 and is scheduled to deliver today, on 7/17. If you have any other concerns once the part arrives, please don't hesitate to contact us. Customer service is our priority.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-16

Great price, fast service

"Great price, fast service"

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-16

parts

"Was very helpful and was delivered when they said. Very pleased"

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-16

good pricing, helpful advice, videos and quick delivery as promised

"quick easy ordering, helpful staff, good videos for DIYers"

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


2/5
2018-07-16

No show

"Not delivered as of 7/15/18"

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for taking the time to share your experience with us. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Per your tracking information, it looks like your order has delivered. If you have any other concerns, please don't hesitate to contact us. Customer service is our priority.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-16

"great service and delivery"

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-15

Excellent

"Shipping was ultra fast and parts fit perfectly "

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


5/5
2018-07-15

FEAS

"Fast, Easy, Automated Service."

Helpful Cool
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appliancepartspros1 from AppliancePartsPros.com has responded
Posted Jul-17-2018

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


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