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Stores > Backcountry Edge
  • Backcountry Edg

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      17545
    •  
    • BUSINESS HOURS
      09:00am - 5:30pm Monday-Friday Closed Saturday & Sunday
      GENERAL PHONE
      800-617-0643
      FAX
      717-665-0880
    • SUPPORT EMAIL
      customerservice@backcountryedge.com
      SUPPORT PHONE
      800-617-0643

    Payment options

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    • option not available Money Order
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    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Backcountry Edge by clicking a star below.
Rating 10/10
5/5
2016-03-17

Top Rate Experience

"I ordered an ultralight 2 person tent that shipped and was delivered immediately, only to decide it was a little cramped and fragile for what I considered acceptable. They were true to their word about "no questions asked" returns and refunded my purchase price immediately. Subsequently, I ordered another lightweight tent that shipped immediately and fit my needs perfectly. Nice to know customer support like this still exists!"



Rating 10/10
5/5
2016-02-19

So sweet and very fast!

"I made an order to backcountry edge for an eno because they promised free fast delivery and had a (much needed) 20% off coupon for first time customers. within less than a week my package arrived with everything exactly as I ordered, a free shirt, and tons of stickers! I wrote in my order that I loved stickers (because stickers are A + and you're never too old to love stickers) hoping they'd send me one and they sent me a pack of 13! They were so nice and their customer service is amazing as promised. I'll definitely shop there again when I need any outdoor supplies :)"


Rating 10/10
5/5
2015-09-10

"Thanks so much! These guys are the best. They had the best price on the internet and beat REI and Patagonia by $40 on my order! Plus they send a free tee with my order. I had to contact customer service and they were knowledgeable and I didn't have to wait to "talk to a human". All around awesome people and great stuff. I requested some stickers just to see if they would send some and they sent me 10!!!. Best store ever!! Thanks so much Back Country Edge! Oh yeah, I almost forgot... FREE SHIPPING TOO! "


Rating 10/10
5/5
2015-09-09

"Wonderful service! Great range of products. Easy ordering and great shipping/return options. Will continue to order from this awesome company. "


Rating 10/10
5/5
2015-08-27

"AWESOME!!!!!!!!!! Excellent customer service and superb staff!!! Wrote an earlier review, but not sure it was recorded. Backcountry Edge offers exceptional staff support (Cassie is great and very knowledgeable!!). I am a serious road cyclist in Southern Cal, and am cross-over now to hiking and backpacking!! Their site is my favorite in terms of accessibility, usefulness, and they offer great deals!!!!!!! A+++++++"


Rating 10/10
5/5
2015-08-26

"My experience with Backcountry was outstanding.

1. I reviewed the videos to help me select the lumbar pack was best for me.
2. The price for my lumbar pack was the best I could find, including Amazon.
3. Ordering was simple.
4. The lumbar pack was received in 2 days and shipping was free.

Great service, products and price!
"


Rating 10/10
5/5
2015-07-29

"Incredible seller! I received helpful advice prior to purchase via email. Once I made the purchase my new backpack was at my door step before I even had a chance to check the tracking number... Crazy fast shipping! Excellent pricing too, with a discount to boot for first purchase (current promotion anyway). They set out to impress and certainly succeeded with me. Sorry moosejaw, didn't think I'd leave you, but things are looking good at backcountry edge! "


Rating 10/10
5/5
2015-07-07

"We found Backcountry Edge while searching for hydration packs. They had very competitive prices and great videos available showing many aspects of the packs available. With their new customer discount as well as their free t-shirt offer, we ordered from them. Within minutes we had confirmation emails for our orders. We the received a phone call and follow up email due to an inquiry into our shipping address. With quick confirmation, the order was placed and everything was fine. Our products were shipped and arrived in 48 hours from when we placed the order. They were packed very nicely, and included a comment card along with the free t-shirt. The free t-shirt is very soft and my wife wears it all the time. From our experience, we will shop with them in the future! "


Rating 10/10
5/5
2015-05-18

"I ordered the Marmot Sawtooth 15 sleeping bag and couldn't be happier with my purchase! This warm and light sleeping bag is exactly what I was looking for, for my backpacking trip to Colorado. Love the outdoor gear educational videos and easy to navigate website. Received my order very promptly. Great prices. Will definitely be a returning customer - Thank You!"


Rating 10/10
5/5
2015-04-28

"Purchased a pair of Women's Asolo Revert GV hiking boots. Highly recommend Asolo boots. Wore my first pair over ten years. Prompt delivery, boots fit perfectly. Noticed a slight defect after a few weeks. Prompt exchange and second pair also fit perfectly. "


Rating 10/10
5/5
2015-03-03

"Excellent service, quick delivery and best price!! I researched a ton for trekking poles and found the best product and price from BackCountryEdge.com I purchased Leki Cristallo (2013) model; BackCountryEdge.com also had other similar models with the best price online and in-store. BackcountryEdge's youtube videos are very informative and educational. I will definitely buy from BackCountyEdge.com in the future. Thanks"


Rating 10/10
5/5
2015-02-05

"I just recieved my order, very fast cant wait to give my exped down mat a try this weekend. The price was the best I found on the internet, Love the prices here at this store, I also like the videos on gear. I will be a returning customer for sure Thank You All at Backcountry Edge."


Rating 10/10
5/5
2014-12-03

"I found a Patagonia jacket I wanted on their site for $80 off when all other sites were offering it at the original price. It actually seemed too good to be true so I looked around on the Internet and I didn't see anything about this store that suggested it was less than reputable (I mostly looked at customer reviews but their site, YouTube videos, etc. all seem very legit and American) so I went for it! I ordered 2-day shipping (because now that it's December it's finally getting COLD here in Texas) and I received my order in less than 48 hours from when I placed it! The jacket was exactly what I ordered and in perfect condition (and I love it by the way, Patagonia is awesome! Can't go wrong with a company that cares about the ducks who are providing us with warmth). I pat myself on the back for this all-around great purchase."


Rating 10/10
5/5
2014-10-19

"I am simply amazed. I found them on google, and they had two promotions that would not combine for first time orders. The first was a % off coupon, and the second was a free t-shirt. I used the better of the two and in the comment box I had told them I hoped they would have allowed both promotions. Upon arrival I pleased not only to find my item well packed, I also had received the free t-shirt. I figured the comment box would be ignored like so many others. They will be one of the first stores on my list going forward."


Rating 10/10
5/5
2014-01-16

"found Backcountry Edge by surfing the net for camping gear. Their site is easy to navigate and the videos regarding products are great. Their prices are excellent and the shipping was surprisingly fast. Everything arrived well packed and without damage. I will definitely use this site again. "


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