We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Backcountry Edge
  • Backcountry Edg

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      17545
    •  
    • BUSINESS HOURS
      09:00am - 5:30pm Monday-Friday Closed Saturday & Sunday
      GENERAL PHONE
      800-617-0643
      FAX
      717-665-0880
    • SUPPORT EMAIL
      customerservice@backcountryedge.com
      SUPPORT PHONE
      800-617-0643

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Backcountry Edge by clicking a star below.
Rating 10/10
5/5
2008-04-20

"Awesome dealer, ordered a backpack at 11pm Tuesday, it was at my front door at 4pm Friday. Decent price, even better with 10% discount coupon I found on the net, free shipping and free return shipping should I need it. Paid $144 for a Kelty Red Cloud 6650 that REI and Sports Authority wanted $200 for. Would definitely order from backcountryedge again."



Rating 10/10
5/5
2007-07-14

"Unbelivable service. I order at 4:51p Eastern on Friday and have it before Noon on Saturday using their free ground shipping. I love this place and will make them the place I order all my outdoor gear from."


Rating 10/10
5/5
2006-10-31

"This company sets the standards. Shipments are prompt, prices are fair, exchanges are easy, shipping is free. When my original backpack did not work well, I received courteous assistance in choosing one that would. They make every effort to "do the right thing". Highly recommend. "


Rating 10/10
5/5
2005-12-14

"This review is being submitted because of the outstanding service from Backcountryedge.com. They are one of the best internet companies I've ever done business with.

I was very leery of ordering from them since there was almost no review history on this or other sites. Decided to go ahead and place the order anyway, since I felt my credit card would protect me if necessary.

Found a Mountainsmith lumbar pack for a good price with free shipping and placed my order on December 5 and received it in a couple of days. Unfortunately, it was too small for my purpose, so I took advantage of their offer of no questions asked returns and free return shipping to send it back (they send a prepaid Fedex Ground label for returns). It was picked up on December 12, they received it on December 13 and credited my card on December 14th.

The only negative in the whole experience is that Fedex Ground doesn't have any convenient drop-offs in my area, so had to chase down a driver who took it.

I will absolutely do business with these guys again. Good selection, good prices, GREAT SERVICE.
"


Rating 10/10
5/5
2005-04-13

"Order was confirmed and shipped within 24 hours. Customer service was excellent. I contact the CSR via email for a defective item and received reply within 3 hours and they send out replacement at the same day. Excellent company with good people. "


Rating 10/10
5/5
2005-03-16

"I have been purchasing the majority of my goods online for several years. I have never experienced this quality of customer service before. They went above and beyond any of my expectations. I ordered replacement straps for my Komperdell trekking poles. They did not fit. Tim in customer service contacted Komperdell to see if he could get the ones I needed. Unfortunately the type I need are not available. They offered instructions to make the ones I have work and a link to a website that could provide what else I need. I ended up returning the straps and they refunded me in full INCLUDING the shipping. Their customer service is exemplary. Their prices are great too. I will order from them again!!!"


Learn about Our Reviews

Share Backcountry Edge's store rating

Backcountry Edge is not a merchant member. If you're this merchant, learn more!

Backcountry Edge is not a merchant member
Backcountry Edge does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »