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5 / 5 (1 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 1
Neutral: 0
Negative: 0
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5/5
2024-04-29
Great Products and Great Service
"Over the past year I have purchased several high-end knives from BladeHQ.
Their product selection is very good and their web site is well designed.
When it comes to customer service, they are excellent.
I recently dealt with Hannah in customer service regarding an exchange. She was very knowledgeable and helpful and took time to review options with me.
I plan to continue shopping for knives exclusively at BladeHQ."
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5/5
2024-04-27
received wrong item
"there was some confusion on the knife model i ordered and hannah y. at cust. service quickly worked with me and made it right. great cust. service and response time."
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5/5
2024-04-26
Customer service is NOT dead...
"Hannah Y should be cloned about 1000 times. She is quick to respond, friendly and professional. Knows her stuff and was quick to give me answers to my questions and not the whole... well, that depends... type of answers. :D thanks Hannah Y. you are one of the reasons I'm ordering. :"
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5/5
2024-04-18
Outstanding Customer Service
"Products are of exceptional quality and durability. The customer service I have received here over the years has kept me as a repeat customer for a decade and I always recommend Grindworx to friends and colleagues. I use their blades for recreation and professionally. Amazing team here."
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5/5
2024-04-15
Great Experience
"I missed signing up for the BladeHQ Blade Club and reached out to the team. Hannah Y. was able to get my account squared away and update my points; I wasn't expecting that. Super happy!"
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5/5
2024-04-13
Great customer service
"Kim with bladehq helped out with a mistake I made on my order. Went above and beyond!!!"
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5/5
2024-04-11
Amazing customer service
"I had an issue with a knife i ordered, Kim took the email solved my issue. Great customer service."
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5/5
2024-04-08
BladeHQ - Excellent!
"BladeHQ is a pleasure to deal with. Customer service is great and responds quickly to all questions. Great prices, fast secure shipping. Outstanding operation."
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5/5
2024-04-04
I'm from Czech Republic.
"I'm from Czech Republic.
I was hesitant at first to order a knife from a distant American online store, but I had no problem at all. Great communication from Kim F. , and fast delivery in 13 days. I got a knife today. For me, the perfect online store with a knife and no fear of ordering from such a distance.
Best regards, Petr.K Czech Republic"
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5/5
2024-04-03
Customer Service is 2nd to None!
"I had an issue with a fixed blade knife that comes with a sheath. However, the sheath was not very secure and slips off. I called and spoke with Wendy who promptly, efficiently and kindly provided me with a credit on that knife. There was also an
issue with a KaBar knife which had a blemish on the handle. Wendy also graciously provided me with a credit for that knife.
I cannot thank Blade HQ enough for their exceptional customer service and for employing such efficient, caring and considerate people like Wendy. Please commend her for a customer service job VERY WELL done! Thanks again Wendy!"
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5/5
2024-04-02
Blade HQ- a great site to shop
"I have been a Blade HQ customer for some time now, and I want to let everyone know that you couldn’t find a better place to purchase knives on the Internet.
Service is top notch, with great selection and fast reliable shipping.
Recently, I purchased a knife but had second thoughts about it, and decided to cancel my order. After reading some reviews, I decided to give the knife a try. I contacted Blade HQ via email, and spoke with Sharon, one of their service representatives. She was super helpful and cancelled my order and refunded my money. Surprisingly, I received the knife after the order was cancelled, so I contacted Sharon once more to see if she would reinstate my original purchase. Not only did she do so, but gave me a discount due to the confusion with my order. That is some great customer service.
I would highly recommend Blade HQ for your knife and associated item purchases.
Thanks to Sharon and Blade HQ!"
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5/5
Updated on: 2024-03-31
Great customer service from Sharon at BladeHQ
"I made a mistake on my order and didn't realize it until after I received an email stating the items were packed and waiting to be picked up by FedEx. I sent an email asking if the order could be corrected before it shipped. Sharon chased down my order and stopped it from being loaded on the truck in the nick of time and then cancelled and refunded it so I could resubmit the order correctly. All of this on the Saturday of Easter holiday weekend. Honestly, I wasn't even expecting to get a response to my email until Monday at the earliest. Sharon went over and above to fix something that was entirely my fault, just great, awesome, excellent customer service, the kind that is rare these days and compels me to leave a public acknowledgement for the first time ever.
Thank you Sharon and BladeHQ."
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5/5
2024-03-07
Awesome customer service
"I bought a knife from Blade HQ and was always so careful to leave it home when travelling so the meanies at airport security would not confiscate it. Last night I attended the Jordan Peterson lecture at the Delta Center, and I forgot I had it clipped inside my pocket. I made it through the detectors but then someone in security noticed the clip outside my pocket and said I could take it back to my car or they could confiscate it. I took it outside the building and discreetly buried it in the landscaping where only I would find it (I thought). After the lecture, I went back to the spot and found it had been stolen by jerks. I told my sad story to Sharon with Blade HQ Support, and she immediately sent a $20 gift card to help replace my stolen knife. I love these guys!"
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5/5
2024-02-26
Fantastic service
"I was looking to purchase a knife and found bladehq.com. I checked them out here before I ordered and found many great reviews. So I was confident in placing an order with them. I placed my order and it was processed and shipped quickly. The knife arrived on time and in perfect new condition. So if you are in the market for any knife, you can trust bladehq.com."
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5/5
2024-02-22
Excellent Customer Service
"I wanted to purchase an engraved knife for my son's promotion, but time was running out. Melissa went out of her way to help me select a knife that would suit my needs and be available in time. Her kindness, efficiency and professionalism made the shopping experience easy and successful. BTW the knife was exactly as promised, including the beautiful engraving. Would not hesitate to do business with Melissa and Blade HQ in the future."
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bhqcustomerservice from Blade HQ has responded
Posted Feb-22-2024Hello!
Thank you for the review! Happy to hear you are pleased with Melissa and our customer service! I will share this with Melissa.
~Lisa
Thank you for the review! Happy to hear you are pleased with Melissa and our customer service! I will share this with Melissa.
~Lisa
16 - 30 of 5770 reviews
Retailer Information
Address:
166 Adwolfe Road Marion, VA 24354
Contact:
Monday - Friday 10 am to 5 pm
888-252-3347
questions@bladehq.com
Blade HQ
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Blade HQ is ranked #3 in sensitive subjects
bhqcustomerservice from Blade HQ has responded
Posted Feb-27-2024Thank you for the great review! Happy to hear you are pleased with your purchase!
~Lisa