"It was somewhat infuriating. We waited on hold for well over 10 minutes hearing a recorded message repeat over and over your call is important to us. Nothing could have been further from the truth."
"My only concern is that you guys don’t connect the door bell and I got a little iffy about continuing service and renewing my contract I took the offer because I’m going on vacation and need to feel safe"
"First time I called, I was transferred but got cut-off by the system. You were having some systems issues that day. However on my 2nd call, everything went well and my concern was addressed."
"The technician was extremely knowledgable and professional in walking through the repair process."
"Disappointed I had to pay for the battery $25."
"Agent was very helpful in getting my insurance certificate to me and stayed on the line to ensure her email came through."
"The entire experience was very nice and the customer service rep was very helpful"
"They were very informative but I had an issue with the pricing online verse what the person offered for the doorbell camera. The website and price quoted online was very misleading."
"I spent almost two hours on hold after being transferred twice just to obtain an insurance certificate. Disappointing experience."
"My general experience was very professional. He make me check the sensor and ask me to make some test before we schedule a technician visit."
"All in all the experience was very good. BUT there is one thing I think is VERY important: When you call to cancel a false or accidental alarm, that should be the FIRST thing on the choice tree after the phone is answered. Otherwise you wait with apprehension and uncertainty to go through choices for all kinds of other things. I don't like that."
"VERY COURTEOUS AND HELPFUL"
"Ok except the prompts were confusing"
"The representative was the best part of my call, he was very courteous and personable"
"Good customer service and support."
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