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"I ordered a army veteran all over print zip up hoodie on Jan 20 2017 and now it is Dec 2 2017 and I still don't have my jacket or my money back I am very dissatisfied and I will not order anything from them and I will tell people not to order anything from BUTTERFLY.COM because they want your money and nothing in return"
I would never order from this company again
"I would never order from this company again I ordered and paid for a sweatshirt on February 4 of 2017 still have not received it I have emailed them repeatedly I have asked to talk to a real person no one will contact me I'm kind of wondering if anyone else knows how to get a hold of customer service or if this company is even in business because in my opinion they stole the $80 from me because they took the money and I have not received what I ordered horrible horrible service would really appreciate talking to a live person so I know what's going on for sure if anyone could help me out with contact information it would be greatly appreciated "
"Ordered and paid for my item in March of 2017. It is now September and still no item. Help desk is useless. All I ever get is well we are behind or they will check on your order and see what the status is. I will never order from them again wasted $80 On a birthday gift for my wife who's birthday was in April. Horrible service and ever less customer support service. "
"Never recieved item paid over 80 plus and never got a refund or item. We all should join together and file a class action against the company. I just tried to go the website again tocomplain again and well.. website is down. Looks like it's been shut down completely."
"Ordered in February, they got their money and I got the run around.....I'll never see that $$ again but I hope people stop ordering from this fraudulent site. Hit email after email of them looking into it...of the demand ring higher than expected, of machines broken....requested a refund several times but the reply (I'm sure automated) is the same, I'll forward your request.......just complete BS"
FRAUD - took my money, no item
"I ordered a hoodie on February 11th and never recieved the hoodie. I filed numerous complaints and never recieved a reply. They promised each time to look into it but instead closed each ticket within 5 to 8 days without a resolution or even a reply. I am now trying to get my $76.82 back. Will contact Consumer Fraud and States Attorney."
They stole my money.
"I put my order in 8 months ago. I've asked for a refund at least a dozen times. They respond with an automated response that they probably send to everybody else that has a question about their order. I've pretty much just given up hope that they will refund me my money. These people are immoral and run a horrible business."
"I made one order in Feb an now it is going on July an still nothing except email stating they are experiencing a higher capacity in orders an had to get more equipment. NO REFUND YET. I usually don't order anything that does not use PayPal as for scam like this I owned a o line business an made it a priority to use PayPal as it is easier for me a the customer to make purchases an resolve problems like this either way you get mo st back if not resolved. I took a chance on this site as I will not do again confirming my issue with non PayPal sites. I also am going to file this with any place or authority I can to help stop these people. They messed with the wrong person. If I can't stop this I am one person that helped start the process. "
"Twice I've ordered things from this company. The first time after months of going back and forth with them I got some of my items and the rest refunded. This time I paid for my items in April. Here it is almost July and nothing. I'm contact my state attorney general. Clearly these people are simply taking money and walking away with it. Just disgusted. "
"THEY TAKE YOUR PAYMENT AND NEVER SEND THE PRODUCT. FILING REPORT WITH DISTRICT ATTORNEY'S OFFICE. TOTAL FRAUD."
Item not received
"I ordered leggings and they never arrived at my apartment. They just took my money and never sent my item. What a terrible thing to do. "
Mad Military Mom - no stars!
"Horrible company and experience. I have two sons in two branches of the military, one deployed. I saw some cool Military mom shirts on Facebook. Spent a little over $76 on February 12. I still have yet, to receive my shirts. I have been emailing the company to no avail. Did get a response from Butterflytrade Problem Solver, Ron, who is checking in on the ETA. Ron, is no problem solver, for sure. That was May 16. DO NOT ORDER ANYTHING FROM THESE LOSERS! They should be ashamed of themselves for targeting military and first-responders. "
This Company Is A scam!
"Purchased some clothes going on 3 months now and still haven't received them yet. I tryed emails but I get the same ol run around. Worst company ever. Do not buy from these crooks."
Worst company ever!!!
"I ordered a pair of leggings from them 2/13/17 and I am still waiting for them. Send them email and will get this reply that is from a computer. Did talk to a chat person ( l think) and they said they are back ordered and still have not gotten them. Can't get my money back either. Please don't order from them!!!"
Screw this company!
"I paid for a shark print hoodie months ago and still haven't received anything. Every time I call to see where the hell my order is I keep getting vague excuses and they won't refund my money!!!!! "