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2/5
Updated on: 2024-07-29
Disappointed
"They wouldn’t let me upgrade to a more suitable machine for me. Even after only using 2 nights. Nor do they refund purchase. They also don’t bill insurance. Disappointed!"
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3/5
2024-07-28
Took forever ER to get my item!
"I ordered something off your website that says was in stock. As soon as I buy it I get notified it's on back order. It took a month at least to get it."
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CPAP.com from CPAP.com has responded
Posted Jul-29-2024Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
4/5
2024-07-25
quick shipping, and shipping fee
"i'll b back when my supplier doesn't shipp"
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CPAP.com from CPAP.com has responded
Posted Jul-29-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-25
name brand, not a cheap knockoff
"I needed a replacement nasal pillow, but my insurance told me that I had to wait until September. I have made several purchases from cpap.com, so I did not hesitate to order what I needed."
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CPAP.com from CPAP.com has responded
Posted Jul-29-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
1/5
2024-07-25
I never ordered any masks but the company still charged by card.
"I cancelled my order and never bought any CPAP equipment, however, the CPAP.com delivered masks which I never ordered."
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CPAP.com from CPAP.com has responded
Posted Jul-29-2024Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com
5/5
2024-07-22
Great product and customer service
"I had to order a new CPAP machine for my hubbie and CPAP.com representatives were exceptionally professional and explained all the options available to me. They did not try to sell me the most expensive machine but one that would actually work for my husband's circumstances. It was shipped quickly and arrived in great condition and I really appreciated everthing that they did for us."
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CPAP.com from CPAP.com has responded
Posted Jul-24-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-22
Happy with my purchase
"I bought the air mini when it was on sale, abd was having an issue to make the code work. I contacted their support and they were able to get the code to work that day and my machine was at my house in 3 or 4 days. I'm very happy with my experience with CPAP.com"
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CPAP.com from CPAP.com has responded
Posted Jul-24-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-21
Cpap
"Good product. Good fit. Good all around."
CPAP.com from CPAP.com has responded
Posted Jul-24-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-20
Really liked the nasle with headpiece
"The price was doable. It came surprisingly fast. I have a small, hard to fit head, the headpiece was easy to adjust and fits much better then any of the headpieces I've used in the past. I will most definitely use this company again!"
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CPAP.com from CPAP.com has responded
Posted Jul-24-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-19
Dreamweaver Mask
"The product availability was very much appreciated. I am allergic to the synthetic (plastic?) on other masks so this one works great! Thank you."
CPAP.com from CPAP.com has responded
Posted Jul-23-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-15
Great resource
"Very prompt service and provided exactly what I needed. Definitely my "go to" for a CPAP and supplies."
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CPAP.com from CPAP.com has responded
Posted Jul-18-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-09
ResMed Mirage Quattro Parts
"When I went to my healthcare provider's physical "cpap" store looking for a replacement Mirage Quattro mask, first I was told that I couldn't even go in the store and "browse" until I had registered with the receptionist so that they could assign me a technician to help with my needs. I told them I didn't need help, just a replacement mask. They refused to allow me inside until I registered. Finally the technician came and took me to his office. I told him exactly what I wanted and needed. He told me they did not have any Mirage Quattro masks because they were discontinued and couldn't get any more. I asked why someone couldn't have said that rather than go through the dog and pony show. Long story short, I ended up getting a different replacement mask, which at first I was apprehensive about because I like my other one. But it ultimately turned out to be pretty comfortable and compatible with my sleeping routine. I was still frustrated however, and went home and immediately jumped on the internet to see if the Mirage Quattro was in fact no longer available. What I found was that it was generally still available on almost every site. I was particularly pleased when I got on your site and found that I didn't have to replace the whole mask, but could simply get the two parts that I needed. What a nice experience to be able to just go to a place and get what you need when you need it without all the fuss and posturing I got from my "all-knowing, all-controlling" major healthcare company."
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CPAP.com from CPAP.com has responded
Posted Jul-12-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
4/5
2024-07-09
Ordered product took a while.. Complicated story
"First, the calls. Out of 3 calls made about this order, they were all extremely helpful, professionally friendly, and actually knew something about the in's and out's of CPAP equipment.. at other previous suppliers, this had not been the case for me in 10 years prior of dealing with other CPAP suppliers.. so, two thumbs up to CPAP.com! Next.. Shipping was complicated by wrong address delivery, delaying receipt of first order, but was well handled and finally arrived! In the meantime the CPAP.com customer army quickly processed a second shipment of the original ordered item.. with no fuss or problems. Next, the first shipment finally arrived a day after the execution of the 2nd order.. so was able to return the second shipping easily.. again, fantastic, straightforward, helpful instructions for the return - shipping covered!! Sad to say, the product wasn't able to work well for me, but the other products I had been shipped were working just fine. Am looking forward to the next phase, as we figure out what the "new best" mask looks like. Great Job to ALL!"
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CPAP.com from CPAP.com has responded
Posted Jul-12-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-08
smooth
"purchase and sale and checkout process was smooth"
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CPAP.com from CPAP.com has responded
Posted Jul-12-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
5/5
2024-07-07
Easy to work with
"Easy process, slow getting prescription but that was not on their end"
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CPAP.com from CPAP.com has responded
Posted Jul-12-2024Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
1 - 15 of 4817 reviews
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Mon-Fri 8AM-8PM CST SAT-SUN 8AM-5PM CST
1-800-356-5221
cpap@cpap.com
CPAP.com
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CPAP.com is ranked #13 in health
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CPAP.com from CPAP.com has responded
Posted Jul-29-2024We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.
You can contact us thru this platforms.
Phone: 1-800-356-5221
Email: cpap@cpap.com