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1/5
Updated on: 2024-07-09
Worse Customer Support and FAKE ADs
"Believing in the Ad on their Website, I bought a frame that was supposed to be delivered in not more than four business days. Also, I paid an additional for two days of Delivery, and after ten days, when I contacted them to see what happened with my order, they said that I needed to wait two weeks more before they processed the Delivery.
This only means that this is not an honest organization when they won't be clear on the Website. When they have an issue with the Delivery, when they don't alert the customer, and only try with this false advertisement to get the customer money and forced to accept their conditions, when I can find other options that are more Trusted."
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5/5
2023-04-14
Love my glasses!
"From picking out my frames to ordering my lenses this experience was seamless. Customer service was awesome and I love my glasses!!!"
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5/5
2023-04-11
Great experience.
"Overall great experience. If I had a complaint it would be the lack of communication with regards to tracking other than that I am very pleased and would definitely recommend Cool Frames and will use them again in the future."
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3/5
Updated on: 2023-04-06
"This is my first time dealing with them so when I order the glasses they call me the next day saying they had to get my glasses from the manufacturer because they don't have a model at there store so I agree ill wait? So im asking did anyone dealt with this before im kinda nervous but hopefully it alright"
5/5
2023-04-04
Great Customer Service
"Steller service and a great price."
4/5
2023-04-03
Uuuummmm....
"Unpacked my frames and the first thing I notice is the case is damaged (vertical cut through the top side with a blemish on the back). Hmmm...this is a used or damaged case. Frames were okay but not sure if I'll be keeping them."
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4/5
2023-04-03
Excellent sales associates
"I had the best experience with Genesis and one of the owners Lee. Their customer service was amazing. I had an issue with my lenses and they fixed it quickly. The communication with Lee was the best. The frame I got was perfect and the Crizal lenses are clear."
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5/5
2023-04-01
Excellent service!
"They get the job done! I'm a repeat customer."
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5/5
2023-03-31
High-end designer glasses!
"Huge selection of frames from budget to high-end, including Cartier. If you need a prescription, the lens options include the best from Essilor lenses, there's a price point for every budget. The ordering online was simple and connecting with your insurance provider was easy. I look forward to using Coolframes.com for future purchases."
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5/5
2023-03-31
Great selections
"Very easy to find the glasses I was looking for. I got notification about the status of my order in production by the manufacturer. I haven’t received yet, since the order was ordered jut two days ago. I am a repeated customer and had previous positive experience in the past."
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5/5
2023-03-29
Cartier/ Genesis
"I ordered a Cartier frame in blue. After sending in my insurance information and prescription , Genesis reached out to me in timely manner to update me me regarding my benefits. She assisted me in a very professional manner throughout the entire process . I received my new glasses in about a week , and I’m Elated! Cartier and Genesis of Cool Frames is a match made in heaven.
I’m already considering a second pair !"
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5/5
2023-03-28
Great prices easy to navigate
"Definitely use them again"
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5/5
2023-03-26
LeCosta Frames
"The glass frames arrived on time as promised. They are of good quality."
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5/5
2023-03-25
Outstanding customer service!
"Had two pairs of Gucci prescription glasses and needed to get the lenses upgraded. When I called customer service, Gina was fantastic and already had my previous order. She made everything extremely easy. So easy in fact, I bought another two pairs on top of it. Thank you Gina."
5/5
2023-03-25
Harley Davidson frames
"Was very happy to find these frames to replace my broken ones."
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1 - 15 of 9454 reviews
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About Coolframes.com
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic.
Retailer Information
Contact:
Monday-Friday 10:15Am-6:45pm EST Saturday 10:15am-5:45pm EST Sunday 10:15am-3:45pm ESt
888-293-4755
sales@coolframes.com
Coolframes.com
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Coolframes.com is ranked #36 in shopping
Coolframes.com is ranked #25 in apparel
