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Stores > CustomInk
  • CustomInk CustomInk Elite Status
    • ADDRESS
      22031
    •  
    • BUSINESS HOURS
      8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday
      GENERAL PHONE
      800-293-4232
      FAX
      n/a
    • SUPPORT EMAIL
      service@customink.com
      SUPPORT PHONE
      866-485-8160

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 7.97/10 7.97/10
    Shipping & packaging: Rating 8.50/10 8.50/10
    Customer service: Rating 8.39/10 8.39/10
    Return/Replacement policy: Rating 7.05/10 7.05/10
Voice your opinion! Review CustomInk by clicking a star below.
Rating 10/10
5/5
2017-05-12

Customer Service Like None Other!

"Prompt and courteous service. Was able to assist with last minute t-shirt designs and printing all in time for an Expo I was scheduled to attend. Thanks each team member in every department that helped along the Way! 10/10 Will be back for more shirts in the future. TheGoldenTouchBeauty.com "


No Avatar

Verified Customer
Rating 8/10
4/5
2017-05-11

They were a great product. Although the printing on the name on the front was not exactly where it should be.

"Wonderful experience. Thank you for all your help. We will be using again. "


Rating 10/10
5/5
2017-05-06

CustomInk Comes Through Again!

"I have had CustomInk create t-shirts in the past and our whole group was quite satisfied with the quality. Nathan, a representative from CustomInk, helped me change my original artwork for these hats. He was very patient and understanding of just what I wanted. CustomInk came through again!! Thank you for everything.
general comments: These hats turned out even better than I expected! First of all, they are quality hats and the logo is very legible. They were shipped to me when they were promised and well packaged.
"


Rating 10/10
5/5
2017-05-02

AWESOME CUSTOMER SERVICE

"What a great company. Great communication! We needed these shirts in a pinch and CustomInk really came through. The best thing is that when you call, they have real people talking to you. They really go the extra mile to make sure you get what you need when you need it. I really wish more companies were like CustomInk."


Rating 10/10
5/5
2017-05-01

Amazingly thorough customer service and quality product!

"Did multiple orders due to increased needs but first round I was off by one or they were off by one...I just asked the question to see where the error was and they just owned it and printed an extra shirt. They helped fine tune a few design issues to make sure the proofs were perfect. Always helpful as a rule. Realllly happy with my experience. "


Rating 2/10
1/5
2017-05-01

$980 Rip off! Don't do business with Custom Ink!

"I ordered custom cups for a marketing campaign for my small business. I had used Custom Ink previously for my company shirts and was satisfied. I ordered 800 cups with my design. When I received the cups the design could be scratched off with my fingernail. I contacted Custom Ink and sent the cups back. I received the next batch of cups and a warning card came with the cups that the cups should NEVER be placed in a dishwasher. I placed a few cups in the dishwasher and the writing and logo partially washed off! I called the Custom Ink rep and he stated that the web site informs customers that the cups are not dishwasher safe. I stated that the web site says "hand washing recommended." He said that there is nothing he can do unless there is a design defect. Since I was "warned" about washing the cups in the dishwasher, it was MY fault. They would happily return 20% of my money to me. But that is all they would do. I have yet to receive the 20% back and it has been two months. I was counting on these cups for my small business to get it launched in neighborhoods. My advertising budget is now used up thanks to Custom Ink with cups I cannot even use to advertise with. Custom Ink does not posses corporate social responsibility nor ethics when dealing with their customers."

Rep reply posted May-02-2017

A rep from CustomInk, customink1, has responded

“Hi there! I'm so sorry that you had print quality issues with the cups you ordered and that we did not resolve the situation to your satisfaction. I've passed your message along to my service team to see what we can do to make it right with you. We'll be in touch soon! Thanks so much!”


Rating 10/10
5/5
2017-05-01

Great Experience!

"I had an excellent experience ordering from CustomInk. I needed the shirts by a certain date and was planning on paying extra rush to get it there on time, but one of the agents helpfully moved back my delivery date by one day with just regular rush shipping. The shirts arrived on time and as promised and were of an excellent quality. I would definitely order from CustomInk again, as well as recommend them to my colleagues. "


Rating 10/10
5/5
2017-04-28

Will use again!

"This service is amazing. Customer service is very responsive and options they have for the shirts are awesome. I even got my shirts two days earlier than expected and I'm obsessed with the results. "


Rating 10/10
5/5
2017-04-27

Great service!

"he overall experience working with CustomInk to get tshirts was amazing! They were very helpful in making sure that my design was perfect and the customer service was great. Thanks again CustomInk!"


Rating 10/10
5/5
2017-04-27

Easy Design Tools

"I shopped around to find the best company to make t-shirt that are very important to my team, I have no doubt that CustomInk was the right choice. Their website was by far the easiest to use, with easy aligning design functions that made it simple. Customer service was stellar. I will be using them again!"


Rating 10/10
5/5
2017-04-25

Bell High School

" I have been a high school class sponsor for the last 7 years. I have used CustomInk a lot. I have NEVER had any issues with any product we have ordered. They have always delivered by my due date, too. I know I can depend on them. If you want a good quality shirt, excellent customer service, and the peace of mind that your product will arrive on time.....CustomInk is the place to order from. "


Rating 10/10
5/5
2017-04-24

Simple and affordable.

"Simple and affordable. I only had one issue that I had to call Customer Service about (and it was my mistake) and they were great and addressed the problem and corrected it."


Rating 10/10
5/5
2017-04-24

Great experience from start to finish! Will be using again and again!

"I've ordered twice through CustomInk now and both times, everything has gone really smooth. Their products and attention to detail are amazing!"


Rating 10/10
5/5
2017-04-24

Great product, great service, great price!

"Very pleasant to deal with - order was received extremely quickly (before the promised ship date even), excellent price, the service person (Brian) reviewing my order made a couple suggestions to improve the design that really helped. Thanks!
I got several comments from team members that they liked the quality of the shirts, nice feeling material & good quality at a good price.
"


Rating 10/10
5/5
2017-04-17

T-shirts for Year HS Reunion

"The CustomInk team was great from beginning to end. They kept me updated every step of the way. I will definitely purchase more products in the future.

Many thanks!
Ozzie
"


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