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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
5/5
2006-01-24
"Order arrived promptly. Had problems with registration number, but it appears that it was the manufacturer's problem, not the seller's. Was very helpful when I emailed him about the problem and provided quick responses."
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5/5
2006-01-18
"Great service from Anthony. Responded almost instantly to all my queries by mail. Processed the order immediately. Arrived in a Jiffy, packaging was great. Even followed up by mail to check on the delivery. Mint Service. Highly Recommended."
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5/5
2006-01-03
"Anthony at Digitraxx was SUPERB to deal with, his prices were the best on the net and when we had questions about configuring the device with our system, he was right on the ball and exercised not only true professionalism, but the kind of customer service that is sorely lacking today.
I am the CEO of a Los Angeles Production company and I highly recommend him for your future purchases. Any questions, please call us at ***-***-****. www.group8productions.com.
Thank you!"
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
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Customer service being easy to reach
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5/5
2005-11-09
"Great prices!! Customer service was very reasonable and even gave me a free upgrade. Ordering from Digitraxx was a very positive experience."
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5/5
2005-11-06
"INCREDIBLE SERVICE - I purchased an interface and received it 48 hrs after I ordered. The interface was defective, and they overnighted a replacement. Now thats service! Its nice to see some resellers standing behind the products they sell. You have a customer for life!"
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
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1/5
2005-06-06
"Very poor service. Does not answer phones and cannot prove that product shipped after six business days. Has excuses for everything but they sound fishy. Below is a copy of the dialog after 2 other attempts for confirmation. As you can see below, rather than resolve my issues about knowing the status and tracking numbers of the order they cancelled it. If he can call his rep to cancel the order, probably could have done the same to find out the tracking number. I have dealt with many online merchants but this takes the cake! Charge is not yet refunded. Will post again if that falls through.
---------
As I stated before it was drop shipped by my M-Audio distributor, typically they ship 24-72 hrs from the time the order is placed.
I have not gotten word back from them yet, as I stated in the last 2 e-mails, they have the tracking data, I have asked for it, but it usually takes them a few days to respond to those queries.I am at their mercy for that info as when we go out of stock they ship for us until our new stock arrives, which is what happened here - it is a great favor they provide us - the catch is that they are not johnny on the spot with the data.
Though today is only the 6th business day, and it probably would be arriving within the next 24-48 hrs - I am not risking fighting a chargeback because they are an hours worth of work and pose a risk to raise my merchant fees, so the order has been cancelled and refunded.
I have spoken with my rep, he is aware the order is no more, and they'll be turning it around.
Expect to see the refund within 3-5 business days, the delay is determined by your cc issuer, not us, sorry.
-----Original Message-----
From: ****@**** [mailto:****@****]
Sent: Monday, June 06, 2005 7:32 AM
To: Anthony Traficante
Subject: RE: Purchase Confirmation
Anthony,
I'm loosing patience with this. Since my credit card has been charged for this item I need proof that it is indeed on its way and where it is. Otherwise, I will begin proceedings with Visa to take those charges back. Your attention to this matter is appreciated.
Thanks,
Jay
From Anthony Traficante on 3 Jun 2005:
> M-audio drop shipped direct - waiting for thier response.
>
> Kindest Regards,
>
> Anthony Traficante
> Midwest Interactive / Digitraxx Co.
>
> -----Original Message-----
> From: ****@****
> [mailto:****@****]
> Sent: Friday, June 03, 2005 6:53 AM
> To: ****@****
> Subject: Re: Purchase Confirmation
>
>
> Anthony,
>
> Anybody home.... I'm still looking for a tracking number....
>
> From ****@**** on 27 May 2005:
>
> >
> > Order ID: 20050527203704534
> > Merchant ID: Web Site Order
> >
> >
> > Billing Address:
> > Jay Hoskins
> > 539 Creekview Lane
> >
> > Rockford, IL 61114
> >
> > Shipping Address:
> > 539 Creekview Lane
> >
> > Rockford, IL 61114
> >
> > MODEL NO. QTY CHARGE DESCRIPTION
> > 04KeystationPro 1 455.95 Keystation Pro 88 - 88 Key
> > Hammer-Action USB Bus-Powered Master MIDI Controller.
> >
> > Subtotal: 455.95
> > Shipping: 0.00
> > Tax: 0.00
> > Total: 455.95
> >
>
>"
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5/5
2005-01-28
"I found this store via a listing on eBay for a sound card I was interested in. I called for more information on a price, and found them easy t get a hold of and easy to deal with. I placed my order over their website and promptly received my package as ordered two days later. This was an absolutely painless process, and I would happily do business with them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
1/5
2005-01-07
"Rude and slow service mark the highlights my experience with Digitraxx. I had a time sensitive order and they didn't deliver anywhere close to when promised. The prices maybe good, but be prepared to pay the difference in other ways."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-10-18
"I've been ordering things off the net for years, so I was a little worried that the prices listed on Digitraxx were too good to be true. Taking a chance for once (I couldn't pass up a bargain like that), I hoped for the best and placed my order anyway. It turns out that my worries were completely unfounded. My item was shipped the same day I ordered it, arrived when the seller promised, and it was exactly what I had ordered. The proprietor, Anthony, was also very quick to respond to my request for information. All in all it was a very positive experience and I would definitely buy from this seller again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2004-01-28
"I purchased an m-audio radium 49 usb keystation from digitraxx. They had it for $149.00 w/free shipping. My order went smoothly with no problems. This is an excellent site to buy digital music gear from."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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