Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.59 / 5 (786 reviews) average score over the past This merchant had 88.93% positive reviews over the last Six Months
Six Months
Positive: 699
Neutral: 25
Negative: 62
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5/5
2025-03-22
Very efficient
"Product arrived as promised and works fine."
5/5
2025-03-22
Awesome Company
"I love your company, especially your return policy for supplies that don't work as well as desired for the customer. I'm not aware of any other company that allows that. Prices and shipping times are great as well. Thank you!"
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5/5
Updated on: 2025-03-22
Great.
"Fast. Good product. Good price. Great customer service."
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5/5
2025-03-22
Very easy!
"The whole process was easy and actually pleasant!"
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5/5
2025-03-22
Great Company Service
"Direct Medical handled our Cpap needs quickly and professionaly.
Great job!"
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5/5
2025-03-22
Happy
"Happy to find and happy to receive order on time and just what I needed!"
1/5
2025-03-21
Terrible experience
"My less than 4 month old cpap machine would not turn on. I tried everything I could and everything the rep asked me to do over the phone. Different outlets, checked cords and plugs, etc. It still would not power up. So I paid 36.00 for shipping to get it looked at. It magically worked for them. Instead of sending me a different machine, but same model, I am now getting the machine I had, which did not work for me. I honestly wouldn't mind if I hadn't had to pay shipping. Especially if it stops working for me again. I was not given a definitive plan other than I'd get free shipping under 90 days. So if it stops again, I can send it back, but if it works for them and not me again, I'm probably out of the money I spent buying it and trying to get a working and reliable replacement, emphasis on the reliable. When this cpap inevitably dies, I'll try a different company. And if I could return this one for a refund of what I paid for it, I'd be just as happy to not have to deal with them again."
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5/5
2025-03-21
Excellence
"They all ways get my order correct"
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5/5
2025-03-21
Great service
"Customer service person checked with shipping to verify that they had the amount of
product that I needed"
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2/5
2025-03-21
Tubes were the wrong size.
"Website failed to specify the ID or OD of the tube. Simply says "fits most". It looked like the right part but I couldn't tell until I received it."
5/5
2025-03-21
EXCELLENT
"Especially good product & excellent every service."
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2/5
2025-03-20
Mail
"Paid extra for shipping. It come late!!"
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5/5
2025-03-20
Stratus5 oxygen con: Top Notch
"I was hoping to buy a quiet running oxygen concentrator. Even, hopefully, to operate in the bedroom. This 3B Medical Stratus5 Oxygen Concentrator does the job and is very very quiet. It is most excellent in quality, price, and value."
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5/5
2025-03-20
Great
"Good price. Exact product needed. Quick delivery."
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16 - 30 of 38223 reviews
About DirectHomeMedical.com
Founded in 2004 DirectHomeMedical provides a premium range of sleep, oxygen and asthma therapy products to customers across the United States. We're here to help so give us a try. We like to make a big impression with swift service, low prices, quality merchandise, and brilliant customer care!
Retailer Information
Contact:
Phone and Chat 8AM-8PM Mon-Fri EST, 8AM-2PM Sat-Sun EST; Web Always Open
888-505-0212
careteam@directhomemedical.com
DirectHomeMedical.com
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Category Rank
DirectHomeMedical.com is ranked #1 in health
DirectHomeMedical.com is ranked #1 in medical devices & equipment
