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1/5
Updated on: 2022-12-24
Terrible costomer service
"Order 2 items with overnight air
Next day no show
Called and no response second day no delivery called no response
Third day no delivery another call no response from company
89.00.for overnight air ...
Terrible customer service
Would not recommend ordering from them at all"
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1/5
2021-05-04
No communication
"Trying to return an expensive purse. No return policy available or info and I can’t get a person to answer the phone or return my email."
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1/5
2020-07-22
This company lacks communication
"Last night I ordered an item and paid via PayPal. This morning I get a refund to my PayPal, no email, no explanation, nothing. Guess I should feel lucky that I got my money back. Interesting."
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1/5
2020-02-05
Deceitful practices
"They indicate that the item you want is in stock then send an email the next day saying it is backordered. Then when you contact them to cancel the order, or get something else which may be in stock, they don't answer the phone or emails. Horrible."
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4/5
2018-03-26
Delivery Took a bit more time
"I was highly impressed with the store but the time they took to deliver forced me to rate it 4 star."
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1/5
2018-03-23
Horrible customer service!
"Purchased ornaments in January. 2 came one did not. I called about it several times and was told it's coming each month. Today I was told May. They have my money mind you and when I bought it the store said it was available and not somehow that would come later. It was a special gift for my husband after losing his brother as they loved to fish. Not one single person gave a sincere apology. If I could give them a zero I would."
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1/5
2017-06-05
Horrible service
"After I had to ask " WHEN my order will be shipped" 3 days after I placed an order. got an reply that my order will be shipped within 2 weeks. It has been 3 weeks now, I still receive notthing, so I email Distinctive Decor again for asking my shipment, here is what I got:
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Thank you for your order and email, please accept my apologies for this inconvenience and delay. Unfortunately our shipment won't be in until later this month. There have been some delays with some of the fragrances and they informed me that they hope to ship soon. Shall we proceed or would you be interested in a different style and fragrance or shall we cancel the order?
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Its 5th JUN, today, Distinctive Decor should have contact me and ask me if i am willing to wait, not till I asked! horrible service!!!"
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5/5
2017-06-03
The Perfect Gift
"Mom and I have been collecting Christopher Radko for a couple of years now. I found some gorgeous ornaments and for an excellent price at Distinctive Decor. My shipment arrived in a timely manner and was appropriately wrapped given the fragile nature of the items. The ornaments were in perfect condition and even more beautiful in person. Thanks so much!!"
5/5
2017-05-04
GREAT SERVICE FROM MARY LOU
"VERY SELDOM WILL AN ONLINE SELLER CALL YOU TO CLARIFY AN ORDER AND HELP YOU BUY THE RIGHT PRODUCT. Distinctive-Decor is my New GOTO when I want excellent service and great products.
Mary Lou, I appreciate your help more than I can say. Thank you so much.
Anne"
5/5
2017-04-17
Wallet
"Received quickly. Pleased with service. Thanks."
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5/5
2017-04-16
Friendly personal service via 800 number. Prompt confirmation and quick delivery! Will definitely use this online company again.
"Wonderful! Super fast delivery and great personal service when I called in my order. Also best price online for cup purchased!"
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2/5
2017-04-14
Going elsewhere next time
"Extra long shipping/wait time, had to call to check on order after email was not responded to only to be told my items were on "back order" which was strange because 10 min it's after hanging up, I was charged and the items were magically in stock."
5/5
2017-03-31
Evergreen cleaning spray
"Arrived in good time. Love the product."
5/5
2017-03-30
Customer service
"I was looking for a specific item and every person I spoke with was very helpful. I found what I was looking for and the item was shipped promptly. Great customer service and prompt attention to my specific need. Thank you Distinctive Decor!"
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5/5
2017-03-30
New Dining Table
"Two weeks ago I bought a dining table from Distinctive-Decor. I was wondering how I would get it home, but to my surprise, they delivered it! I didn't even ask! The table is beautiful and fits my space perfectly. Thanks to the courteous staff of Distinctive-Decor.com."
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1 - 15 of 791 reviews
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Retailer Information
Contact:
Monday - Friday 8 AM to 5 PM
(580) 252-9494
(866) 963-3267
info@distinctive-decor.com
Distinctive Decor
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Distinctive Decor is ranked #57 in hobbies & leisure
Distinctive Decor is ranked #9 in special occasions
