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1/5
2022-08-10
Never Received My Paid Order
"I ordered a pair of Burton Women's BOA Felix Snowboots in Blue/Gray from Dreamruns, they put a pair of Limelight Snowboots inside of the shoebox of Felix and shipped to me. After receiving the wrong item, I immediately contacted my shipping courier for camera footage, and provided all the evidence to Dreamruns. No apology or reasonable solution, Dreamruns would only refund if I return the item on my own costs, and then never replied. Ridiculous inventory mgmt and customer service, customer should never pay for their fault, not to mention their staff could've been benefiting from such stealthily substitutes for times."
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5/5
2018-06-28
Super customer service, fast free expedited shipping!
"I was looking for a pair of Giro biking shoes, and my local dealer had none in stock, and could not order the ones I wanted from Giro, either. Online, many places stocked only odd, super-small or enormous sizes, strange colors, etc. But I found the shoes I wanted on Dreamruns, in the right size and color, and given that they accepted PayPal for payment, decided to take a chance and order from them. I checked Dreamruns out, and saw that they are an independent sporting goods store in Mission Viejo, CA.
The order went through, and shortly thereafter, I received an email from their customer service folks, asking if the PayPal shipping address was correct, as PayPal somehow had omitted one line. I corrected it, and a couple hours later the shoes were shipped and I was sent a tracking number. 2 days later, the package arrived in perfect shape, exactly what I had ordered.
I tend to buy at the local bike stores whenever possible, but I'd certainly not hesitate to order from Dreamruns again! Their price for the Giro shoes was right on the mark as well, as low as any I could find on the Web."
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