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1/5
2015-12-18
"I booked the flight of a round trip from Bogota, Colombia to Medellin, Colombia.
1. first of all, I did bought the travel insurance and their so called Premium service package. I paid all of those extras, it turned out everything is so disappointed.
2. Due to some personal schedules, I need to reschedule the trip, I called them before my trip started to trying to reschedule, they rejected by saying something like I can't make any changes in the first 24 hours after I bought the ticket. I mean I bought the ticket one day before my trip, how can I wait for 24 hours to change? that is why I bought the insurance and their premium services, to in case this kind of thing happens.
3. Because their headquarter is in London, and there is the time difference between my location to their customer services' operation timing. I can't wait the whole night to make that call 2am in the morning, this is inhuman, plus I was wondering what's that premium service is for? But the fact is I did wait until 3 am to make that call, by the time, incase the tickets are sold out, I bought another ticket with another agent, and trying to refund half of my trip, since they rejected me to reschedule my trip at the beginning, and then they ASKED ME to contact insurance company to request refund then call them again.
4. Not mention I was holding a U.S wireless account traveling in the foreign country, which I only have a few limited wireless talking and data package, and again, the insurance company's customer service have this time difference again, which required me to call them even later than 3 am. People need to sleep, and Edreams just has been inconsiderate the whole time since I contacted them.
5. Obviously, insurance company rejected my request to refund that ticket, then I have to call them again in the morning , which I missed the flight I booked with them, then I have a no show record, then they said, it was you didn't show up, there is nothing they can do. HAHA classic kicking balls strategy! Such a "smart" move to get away of their responsibility.
6. Hey, don't forget I bought that "premium" service package, I PAID, then I got nothing in return, not even a single trying to try to help me, no just kick the ball, even though you paid extra!
7. In conclude, this agency is super irresponsible, inconsiderate, and total evil just want money out of people, once they got it, they run away as fast as they can.
8. DON'T EVER TRAVEL WITH Edreams!!!!!!!!!!"
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