Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"I own a repair facility and made the mistake of accepting this warranty for one of my customers. I first called to start a claim I was instructed to start a claim online. This first call was not answered for 40 minutes. I created an account and submitted the claim within ten minutes. When I did not receive a call back the next day, I called back. Again I was on hold instantly and waited for over 45 minutes to be answered. This representative informed me that by submitting online, they have up to 72 hours just to call back. He told me I should have started the claim over the phone. Thankfully I"
"After a year of having coverage with them, I started getting emails that my payment failed. I tried using another form of payment and that failed as well. They tried to blame it on my card or my bank, but it was an issue with their billing system. I finally told them to cancel my coverage since they could not take any of my payments, and didn't seem willing to try and resolve the issue."