Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"This company is my go to place for non standard (not available in store) filters. Good prices , various grades and price points, and prompt delivery on orders."
"The ordering and shipping were fast and easy. I have been ordering from Factory Direct for a few years now and have my family ordering from them as well."
"I ordered 5" Scuttle filters and they are not correctly sized. Measured what I received and it is not the same as the OEM that was in the unit. What I was sent is to big and would not even fit. Called customer service and they had me measure both OEM and their filter while on the phone. All I got was "we don't have a filter that size". I did receive a return tag and am waiting for the credit on my credit card."
"Ordering was easy. Customer service rep notified me that my material was on back-order with the mfr and that it would be about a week before it shipped. The material was delivered in less than a week from his call, so waiting for the order was a non-issue. Rep was courteous and polite. I will definitely use this company in the future."