Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.11 / 5 (18 reviews) average score over the past This merchant had 77.78% positive reviews over the last Six Months
Six Months
Positive: 14
Neutral: 0
Negative: 4
Write a Review
Customer Reviews | Filter Reviews
- Technical
5/5
2025-02-25
Genuine parts at a great price
"Fast shipping and best prices in town!!"
5/5
2025-02-24
Easy ordering and no fuss
"Easy to order online and sufficient email communication was shared for shipping"
2/5
2025-02-22
If I order parts, I expect to have communication after a week of waiting?!?!?!
"Ordered fluid which should be an off the shelf item, paid for on line, was told would get back in a week?? 9days later still no email for pick up?"
5/5
2025-02-20
Excellent Parts Service
"First off I ordered parts from another dealer and was frustrated. By chance Fletcher Jones Toyota had a sale and I purchased and picked up the parts from the parts department. What a breath of fresh air as since COVID hit customer service for everything has fallen off or is just gone. The employee behind the counter was up to his neck in work, however managed to take care of me above and beyond. He dropped everything to make sure I was taken care... now that is customer service and I will keep coming back due his high value to service! Fletcher Jones needs to take note of this guy as he is a huge asset to your company and others could learn from him to make a successful company standout. I live in Long Beach and even though I have a Toyota dealership nearby, I will service and buy my parts from Fletcher Jones. Now let's see if service department is the same! Thank you parts department for that great service."
4/5
2025-02-11
Parts Dept Representatives
"It appeared that your customer service representatives had just started. Seemed confused. I asked for a spec sheet for my 4Runner interior dash and when I left I realized I was given one for a Tacoma.....rep couldn't find key for keychain purchase and had to seek assistance for pricing. Why not have sticker pricing on all items for sale in lobby?"
5/5
2025-02-08
Battery
"Fast. and accurate.
So kind excellent work, sales person name by Mr. Washington. Thank you."
5/5
2025-01-24
Just ordered parts
"Just ordered parts and did a pickup. Parts guys are easy to work with and are service oriented."
5/5
Updated on: 2025-01-16
Easy and fast
"very good service and good prices. I don't want to pay MSRP plus markup that other dealers charge."
5/5
2025-01-10
Parts Pick Up
"Quick easy, and efficient. Was in and out in 5 minutes, pre-ordered part online for pick up."
1/5
2025-01-03
Only received 1 of 2 parts
"Received half of what I paid for."
5/5
2024-12-06
Nice people at part center
"Nice experience,people are always kind."
1/5
2024-11-29
ALWAYS missing hardware
"No more buying online ALWAYS MISSING PARTS but Mr Jonathan DID excellent service"
5/5
2024-11-21
Quick and friendly service at the local dealer
"Dealership was clean and well-staffed. Quick service from the parts department, order was correct. Will be ordering to this dealer again."
5/5
2024-11-11
The best
"Got the parts earlier.employees were very helpful."
5/5
2024-11-04
Best place for toyota parts
"Great pricing, great service. This is the only place I order oem parts"
1 - 15 of 34 reviews
