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Sent out dead flowers and customer service never responded to resolve issues
" I couldn’t be more dissatisfied with the quality and the response to dead flowers being delivered. Exactly 1 week later there has been absolutely nothing done about a delivery that the flowers were dead basically on arrival. I wish I knew what florist you use coming out of the Wauwatosa Wi area. Very disappointed in such a large company. Within 4 hours of receiving the flowers they were brown and wilted. Tried to get them to at least say sorry. I have pictures. Needless to say I was embarrassed to have my name on this arrangement or so called arrangement of flowers. Will never use florists.com again. Terrible customer service as well as a terrible product. "
Great Customer Service & Flowers
"I called their customer service line to fix my order and the lady on the phone was so nice and helped me fix the address very quickly. She was very pleasant and made the experience very nice and easy. I also got the arrangement and it came out beautiful for my mom. Thanks Florists.com! "
Love the experience
"Great company! The bouquet was beautiful and delivered on time (I chose same-day delivery). My mum loved the flowers!"
"Ordered an arrangement for a funeral... they never showed!!! And there is practically no way to call and speak with a human being until they decide to call you from your form fill out on their website. I am furious and better get my money refunded immediately."
WORST FLOWER PLACE EVER
"DO NOT order your flowers from this place. I put my order in 3 weeks in advance. The order did not come the day it was supposed to. I called and they said it would come the next day, it didn't come. I called again and they said it would for sure be delivered the next day; didn't happen yet again. So i called and got a refund. Literally, the worst customer service I have EVER received, "
"I ordered flowers for same day delivery for Friday on mothers day weekend. Checked email all day to track and nothing. No delivery Friday called sat morning they said one truck goes out to the delivery location once a day and my order was to late for Friday. But websites states if order is placed by certain time it will be the same day, which mine was placed before that time. Not only that but same day delivery only has certain arrangements you can choose from. Saturday again was trying to track package all day since no one was home and nothing. Sunday came around MOTHERS DAY i had to call AGAIN and they told stated they needed approval to use white lily flowers instead of yellow. Which at this point did I have a choice??? NO!!! But not once did anyone ever make any sort of attempt to contact me. Flowers came in Sunday with the Lily flower not even bloomed what so ever. Then the flower place they used was like 20 min away from delivery location so one truck a day going there did not make sense. I will never use this place or recommend it to anyone. "
Poor web & customer service
"I recently ordered a fruit bouquet online from florists.com for my mom for Mother's Day with a requested delivery date of 5/13. As i entered my order, i kept looking for a place to include a card. No card. I quickly received my confirmation which did allow me to add a card, but showed a delivery date of 5/11. When i contacted their customer 10 minutes after placing the order requesting delivery date be changed to 5/13, I was told they could not change the date because it was too close to Mother's Day. Nothing like having your gift delivered 3 days early. There service was completely unaccomodating and I feel I was mis-led and taken advantage of once the order was placed. I would not recommend this company or their affiliates including 800flowers.com. Buyer beware."
Amazing Birthday Flowers!
"I ordered my mom Birthday flowers from florists.com, and they came out amazing! It was also nice they have local shops in the area that deliver the arrangement to the door. Mom loved it :)"
Delivered 2 business days late
"I paid a hefty price for flowers to be delivered on Friday. When not delivered I contacted florists.com who quickly responded stating they would be delivered on Monday. When not delivered on Monday I asked for a full refund, but magically my flowers arrived. I give a two for the quick responses but probably won't use again for failure to deliver in a timely manner."
Horrible **** service
"So I have sent numerous emails regarding the delivery address. Then you guys changed my delivery date do to high volume! I've called several times to find out a time and you just said they have until 8pm. Which is now 820pm in fla and still no delivery. I called customer service who had no answers and no solutions and tried simply blaming it on no address which I have given several times. I will be posting a horrible review and including all of our correspondence to prove how horrible your service is!Misty"
This "business" is a joke!!!
"Placed an order on Nov 7, 2016 for same day delivery (my grandmother was having surgery that day). On Nov 9 I received an email saying they did not deliver the flowers and asked if I'd like them to deliver that day, or cancel the order. I replied and asked why they had not been delivered on the 7th - no reply. I emailed on the 10th to ask them to cancel the order and issue credit - no reply. It is now the 11th and I've sent another email and have been sitting on hold on their 800# for 15 minutes waiting on someone to answer. RIDICULOUS! Do NOT waste your time or money on this sham of a business!"
Never using this company again!!
"Terrible company!! I ordered flowers for my mom and wanted them delivered the next day, on her birthday, they never showed up!!!! So disappointed and no refund or re-delivery can make up for that!! Will definitely use another better company next time!! "
Go to another place
"I wanted an Edible Fruit delivered to a hospital for a 19 year old heart surgery patient. I ordered on line (shine bright) very nice picture with sprinkles on the fruit and mixed fruit and partially chocolate covered. the fruit was partially covered but no sprinkles at all. I ordered this on 8/19/16 and I was told same day delivery, they said there was no one at the hospital with MY NAME ( I am not the patient) they said they tried to call me but no missed calls. On Monday no fruit was delivered as of 9am, I was calling but their number says closed 24-7 so email is the only communication. If you can handle poor communication and not what you ordered then this is your place. "
"Due to your inability to deliver this order and total lack of customer service, I am hereby cancelling my order and have disputed credit card charge.Good luck with your business, you obviously have too much else to do.PS: if zero stars were available for selection, I would have done so."
"Order processed and scheduled for May 7-8th delivery with additional "Surge" fee for Mother's Day weekend. No flowers delivered, but the charge went through. Would have given them zero (0) starts but system would not allow."