Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Write a Review
Customer Reviews | Filter Reviews
1/5
2020-02-12
Scam or inept operation
"Will not refund money. Keep putting you off when asked for a return. Not sure if this is a scam company or just the worst company ever. DO NOT USE THEM!!!!!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2019-09-26
Don’t order the Wycombe bed
"I saw the bed on Three Birds Renovations and loved it, ordered through a design house. Within a month the bed was falling apart at the joints on either side as the wood and metal were failing to hold with the piece of plastic they provided. So a $3000 bed is useless to us. They refused to replace just sent new parts and its exactly the same. The plastic will last a month. This is after we ordered the bed in January and waited until July and they sent the wrong size bed head for the base."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2019-09-21
The most arrogant and uncaring company I have EVER had the misfortune to deal with!
"Words cannot describe the grief both me and their reseller agent have had to endure!
I wish there was a way to give them negative stars."
1/5
Updated on: 2019-07-12
no customer service
"never revived a confirmation. emailed them immediately after but received a reply. Tried again a few weeks later and gain no answer. Called their phone number and it was not answered and directed to a voice mail to TEXT that number...
Luckily, my packaged arrived. I seriously thought this was s cam! can't believe i got my order delivered!!!"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2019-02-25
WARNING ! SCAM! Do not trust their website. No follow thru.
"Trying to deal with Gallery Direct is impossible. Believe nothing written on their site. It is a SCAM! They took my order and my money. I have nothing. I lost over $300.00 to this scam. First picture I ordered all went well. Then ordered 2 more pictures August 10 2018. It is now Feb 25 2019. Six and one half months later. They have my money I have nothing. Sent my last email about two weeks ago and their response was "Be patient". Have requested a refund for months. They have made it quite clear that is not going to happen!"
Detailed Ratings
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2019-01-30
Terrible after sale service
"As a retailer of Gallery direct I’m extremely disappointed with their ignorance in relation to their faulty goods. They categorically refused to repair or replace faulty goods returned by our customers so I ended up replacing them at my own expense. My advice to all retailers: if distributors support is not there, don’t touch it."
1/5
2018-11-12
Bad customer service. Avoid!
"Avoid this place if you can. Placed an order for a certain size painting to only get it in half size. They failed to disclose in the description that dimensions stated are for the image, not the paining overall. $30 shipping each way, $30 restocking fee and I will be returning my order for no refund. They didn't even try to help resolve the problem and somehow minimize the customer's frustration. Bad taste in the mouth."
1/5
2018-07-12
Terrible customer service for a Trading partner!
"Rude customer service department and a rude manager. The customer service department refused to search for a new company 'records' and would not assist. The manager called me back and gave me a mouthful. The manager liked to tell me how many customers they have. Well you have one less now.
I've always helped my customers... every business needs them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2018-07-07
EXCELLENT Customer Service. And helpful to make decisions.
"Always returned phone call...GREAT quality too."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2018-04-13
Won't RESPOND On a Return
"I received 2 art canvases and the colors are very different than the online photo. Very purple. I want to return them.
They've asked for photos, but NO ONE is responding to 2 emails now about returning my order and it's been 2 days. Am I out $300?? Seems very shady. No one answers the phone, but the chat people are nice but push you off to emails. NOT HAPPY.
They have some gorgeous artwork that I can't find anywhere else, so I ordered 2 new options. Fingers crossed they look good and show up on time. Hope I get my money back on the first order and have a good experience with the other...wish me luck!"
Detailed Ratings
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
Updated on: 2018-03-06
Ocean Wave
"Delivery was slow, but worth the wait. The finished product is great looking in our bathroom. Can't wait for the next order we make to Gallery Direct.
Thanks,
Peter and Christine Voloshen"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
1/5
2018-02-15
Service is bad
"Gallery Direct does not meet its time commitments and does not communicate adequately about order status. They made several promises about when my order would ship and failed to meet them, but did not bother to communicate. My credit card has been charged so my recourse is limited. They sent me two emails asking me to review my Experience on the date my order was supposed to arrive. But a week later I still haven’t received anything — not the order Nd not a communication advising or delay or otherwise explaining. This is the SECOND bad experience I’ve had. On the first, they bungled the order itself, proposed a really stupid solution and only came around after much effort on my part. It was not a costly or complicated solution. It just required a moments thought.
The products are nice, but the service is not up to par and I will think twice (or more) before ordering again."
5/5
2018-02-07
Perfect!
"Better than expected! Thanks!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2018-01-27
very helpful and professional results
"I would use their service again for sure."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2018-01-24
Very happy with our purchase!
"We are so happy with the quality and price of our canvas print! We selected a Van Gogh print for our bedroom and the colors turned out beautifully. The canvas was also packaged very well. Everything was great and the piece arrived in the 8-10 business day time frame. My only feedback is that I never received a shipping confirmation or tracking number for the canvas, so I had no idea it was coming until it arrived. It wasn't very expensive, but was still a few hundred dollars so I would have liked to have had a tracking number/shipping details to know when to expect it. Regardless of that, I'm very pleased with Gallery Direct overall. My canvas was great quality and we received it on time. I would definitely purchase again through this website."
1 - 15 of 2404 reviews
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
About Gallery Direct
fine art and custom prints of your photo uploads on museum quality canvas gallery wraps, paper, aluminum, acrylic or birchwood, available with or without a frame, made in the usa with fast, affordable shipping from gallerydirect.com
Retailer Information
Contact:
8:00 am - 5:00 pm Central, Monday - Friday
512-928-3200
800-455-3211
service@gallerydirect.com
Gallery Direct
visit the website
Share Gallery Direct's Store Rating
Category Rank
Gallery Direct is ranked #51 in home & garden
