Product & services pricing | 0.00/10 | |
Chance of future purchase: | 0.00/10 | |
Shipping & packaging: | 0.00/10 | |
Customer service: | 0.00/10 | |
Return/Replacement policy: | 0.00/10 |
Website delivery information is useless
"I ordered $50k in modular platform components online. shortly after placing the order, I called the branch and main office to make sure the order was being processed. I check again 22 days later. The website says the items are available for pickup, so I call to arrange for pickup of my order at the branch. Guess what......the items had not even moved from the manufacturer. NOTHING had happened in 22 days. No phone call or email notifications about a delay -- NOTHING! So what is the point of having an online system that obviously does not work? "
Great customer service, Thanks Tom!
"Ordered some parts for a nutrient injector build for my medical marijuana garden. One of the PVC reducers I ordered came in backwards. (easy mistake) Tom from customer service straightened it out and shipped out the correct parts with no problem and no extra work on my end... which is great! I will be using Grainger again for future needs!"