Stores  >  Grainger Industrial Supply
Business, Industrial, Office Supplies • Tools & Machinery
3,373 reviews
9.61 / 10
  • ADDRESS
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  • BUSINESS HOURS
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    GENERAL PHONE
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    FAX
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  • SUPPORT EMAIL
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    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile See full Rating history

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
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5/5
2017-05-03

Great customer service, Thanks Tom!

"Ordered some parts for a nutrient injector build for my medical marijuana garden. One of the PVC reducers I ordered came in backwards. (easy mistake) Tom from customer service straightened it out and shipped out the correct parts with no problem and no extra work on my end... which is great! I will be using Grainger again for future needs!"

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1/5
2017-03-29

Website delivery information is useless

"I ordered $50k in modular platform components online. shortly after placing the order, I called the branch and main office to make sure the order was being processed. I check again 22 days later. The website says the items are available for pickup, so I call to arrange for pickup of my order at the branch. Guess what......the items had not even moved from the manufacturer. NOTHING had happened in 22 days. No phone call or email notifications about a delay -- NOTHING! So what is the point of having an online system that obviously does not work? "

Helpful Cool
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1/5
2016-12-13

Unreliable - Cancel order in last minute- No communication-

"Order was cancelled in last minutes without any communication. Transaction screening as reason, with no call, no email, no communication!
Unreliable when you need item in last minutes and lean on them."

Helpful Cool
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5/5
2016-07-30

"it was fine, didn't delve too deep, but plan on registering when i return."

Helpful Cool
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4/5
2016-07-30

"It is a good place to star looking what i need"

Helpful Cool
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4/5
2016-07-30

"GOOD JOB WITH NEW WEBSITE!"

Helpful Cool
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5/5
2016-07-30

"It was great and knowing the item number helped to process the order without difficulty."

Helpful Cool
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5/5
2016-07-30

"Ease of ordering will keep me coming back.. that and the freebies you put out there, much appreciated."

Helpful Cool
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5/5
2016-07-29

"generally it was very efficient and allowed for quick data."

Helpful Cool
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4/5
2016-07-29

"your survey is way too long other than that Grainger is a good company, I have dealt with them for years"

Helpful Cool
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4/5
2016-07-29

"General experience was okay, but I HATE the annoying pop-ups for your survey and your chat pop-up."

Helpful Cool
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3/5
2016-07-29

"I use your website dailey and it is difficult to find the catalog icon at time and then each item does not completely have all the Related parts which requires further research."

Helpful Cool
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2/5
2016-07-29

"Grainger is too expensive and you have to joina club to get pricing that other companies offer as just standard pricing."

Helpful Cool
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4/5
2016-07-29

"My name is Elana L. Seelye and my name directed me to your store so I was curious and interested in what I saw."

Helpful Cool
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4/5
2016-07-29

"It was easy to find what I needed and checkout was quick and easy as well."

Helpful Cool
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