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Stores > Groupon
  • Groupon

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.11/10 6.11/10
    Chance of future purchase: Rating 5.61/10 5.61/10
    Shipping & packaging: Rating 6.10/10 6.10/10
    Customer service: Rating 5.27/10 5.27/10
    Return/Replacement policy: Rating 5.34/10 5.34/10
Voice your opinion! Review Groupon by clicking a star below.
Rating 10/10
5/5
2017-12-15

Trade In

"The Groupon I had purchased the restaurant wasn't accepting groupons anymore. I contacted customer service and within 24 hours my problem was solved. I took the trade in option. It was perfect. Thanks Groupon. I love shopping here. "



Rating 10/10
5/5
2017-12-15

Going the Extra Mile!

"Personal touch to an issue on Groupon was GREATLY appreciated! "


Rating 2/10
1/5
2017-12-15

Horrible

"Customer service is terrible. Their response time is awful. They give you cookie-cutter responses without addressing any of your concerns. And good luck getting money back for any services ever. "


Rating 2/10
1/5
2017-12-14

Will not refund and accident

"I called after accidentally making a purchase and they would not refund it even though I called just an hour after purchasing and emailed within minutes. Terrible service!!! Never buying tickets through them again!"


Rating 10/10
5/5
2017-12-14

Not savvy on app

"I had trouble printing my voucher and in error hit the redeem tab. I emailed customer service and immediately helped and resolved my problem. Thank you!"


Rating 2/10
1/5
2017-12-14

1st time for poor customer service

"I ordered a product and groupon said something wron with my cc that I use all the time and had just used 2 days prior. I reenetered the same card and they said they would reorder it. It wasn’t ordered and every time I wrote them, they didn’t help. By the time I ordered again, it had gone up $40. No satisfaction. Had to order from somewhere else and of course it cost me more money."


Rating 8/10
4/5
2017-12-14

Good deals on Groupon!!

"A lot of good deals and good customer services so far:)"


Rating 2/10
1/5
2017-12-14

Customer Service Does Not Resolve Issues

"I have purchased alot of items and services on Groupon for myself and gifts. Some purchases with good sellers go through smoothly but you have no recourse with the problem sellers or items dealing with customer service. Recently I had an issue with a service I purchased as a gift and I received many emails from Groupon which stated "sorry there is nothing we can do to help you" so essentially I have wasted money purchasing through Groupon. The last email I received today was "we are so glad your problem is resolved!" which it wasn't - not even close. If Groupon is going to become a better reseller they need to screen their sellers for quality and have a more knowledgeable and helpful support team and actually take care of the problems that will inevitably happen with such a variety of goods and services. So resorting to contacting my credit card company was my only option and I will think twice in the future before I purchase anything on Groupon again."


Rating 10/10
5/5
2017-12-14

thank you

"I was locked out of my account Nicole L: helped thank you"


Rating 2/10
1/5
2017-12-14

Horrible site to shop

"I made multiple order on groupon in the past 2 week none of my items was delivered on time try to contact groupon customer service and it unable to speak with someone one item showed up broken another item was due to be delivered on 9th that was 5 days ago still haven't received it, the other items have yet been shipped."


Rating 10/10
5/5
2017-12-14

Groupon is EVERYTHING!!

"You can find mostly anything on groupon...from trips to perfumes to restuarant deals. "


Rating 10/10
5/5
2017-12-13

Merchant

"Purchased groupon for Atlantic Water Tours. Had a problem with vendor from very start. Groupon was wonderful in trying to resolve issue. Groupon personnel kept in touch with me on a regular basis to check on status. However, as groupon, my opinion is you should no longer use Atlantic Water Tours or sell their products. Their office staff are rude, unprofessional, do not respond in a timely manner and do not specifically answer a specific question. Their product was horrible, boring - one and done. I traveled with a group and none of us were pleased. Boat trip is about an hour, we saw about 15 minutes of St. Augustine lights. Boat staff were pleasant and safety minded, made sure everyone was safe getting on and off. But it was a boring ride. See much more on the Red Train or Trolley in Nights of Lights, Holly Jolly Ride. Skip the boat ride and stick to the train/tram, so much more enjoyable. But again, dealing with groupon was wonderful. "


Rating 10/10
5/5
2017-12-13

Tis the Season

"It's very rare that sales support will go above and beyond to delight the customer. Most companies will do the bare minimum and focus on volume and just putting out fires and band aids. My experience was one of the rare instances that this happened. Their response to a missing part was both communicative and generous. I will not go into the details of their response, only to share that they made my Holiday season. Keep up the great work Groupon."


Rating 10/10
5/5
2017-12-13

Past Order

"I needed help with a past order and they were prompt to help find me a solution!"


Rating 2/10
1/5
2017-12-13

Groupon Really do not understand customer services

"Having received glass bowls in an envelope you can imagine the state they arrived IN, not know the contents I opened the envelope the shard of glass embedded into my finger causing it to bleed and required assistance to get part of the glass out, so I asked for a refund from Groupon, sent them photos showing the shatter bowls and this was their reply,

Vicky Thapa (Groupon Customer Support - International)

13 Dec, 13:46 GMT


Hi Fiona,

Thanks for getting back in touch and I'm sincerely sorry for the trouble.

I'm really sorry to hear that your order has arrived damaged. I'm really sorry for any inconvenience caused.

Don't worry though, we won't leave you in the lurch. At this point there are two possible options.

1) If you think you can live with the order you received, I'm happy to add £5.00 in Groupon credit to your account as a gesture of goodwill and you can keep the item. Groupon credit is available immediately and can be used on almost anything at Groupon.co.uk (SO GROUPON THINK I CAN LIVE WITH A BAG LOAD OF GLASS, AND INSTEAD OF MY MONEY BACK I CAN HAVE £5 CREDIT)

Alternatively...

2) You can return the item to us, and I'll be happy to process a full refund as soon as we receive it. (RIGHT I AM GOING TO TOUCH THIS BAG FULL OF GLASS WHICH I HAVE ALREADY CUT MYSELF UPON AND FOR WHICH THEY HAVE PHOTOS - DO THEY NEED THE GLASS AS WELL WHAT CAN THEY USE IT FOR - I TELL YOU WHAT GROUPON WHY DONT I JUST SUE FOR THE DAMAGE TO MY FINGURE - I SUGGEST IF YOU WANT THE GLASS YOU TAKE THE RISK AND PICK IT UP YOURSELF.

Please let me know how you'd like to proceed by replying directly to this email. My apologies again for the inconvenience.

Kind regards,

Vicky Thapa

GROUPON IF YOU WANT TO KEEP YOUR CUSTOMERS YOU NEED TO DO BETTER THAN THIS WITH YOUR CUSTOMER SERVICE. I FOR ONE WILL NOT BE USING THIS FIRM AGAIN, this was the last straw, waiting weeks for items promised within 7 days, trying to cancel orders when waiting over a month only to be ignored, my annoyance can go on, and as to their black Friday, what joke that was! Then this!
"


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