Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Write a Review
Customer Reviews | Filter Reviews
4/5
2020-12-15
Quick Delivery
"I got the guitar strings, it's classic. I'm pleased with it, quick delivery."
5/5
2020-04-29
Perfect
"Good price, great customer service. Everything was perfect.Thank you"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2019-03-29
2weeks still no order and no service..
"Placed an order 2 weeks ago, hasn't arrived so keep emailing them to sort it out, just keep replying with generic replies saying I have to wait 45 days before I can get a refund for the items I never received.."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2018-03-21
Great place to shop
"I really enjoy buying online from Guitar Strings and Beyond, great interface, speedy delivery and my guitar playing improves with every purchase!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2018-03-15
Best Customer Service
"Such a great experience! It was nice to speak with someone that knows their stuff and can deliver. My questions were answered and my product shipped right away. I am very happy with my experience. The only place I will buy strings and picks now!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
Updated on: 2018-03-15
Great service and personal touches, thank you!
"Great service and personal touches, thank you!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2017-12-01
Same Day Shipping Not!
"None of my orders have ever shipped on the same day even with items in stock. They take between 2-5 days before shipping.
Take the false advertising off of your website. Shame on you!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2017-11-09
Same Day Shipping on 99.9% Of Orders - LIES
"Try 3 days. 2 separate orders failed to ship same day - Not even next day, or the next, or the next. Wasn't until I had to waste my time emailing until the order miraculously shipped. Guess that's what happens when you deviate from what works - I'll stick with A* mazon."
5/5
2016-03-04
This is the only place I buy strings!
"Great deal with free and speedy shipping. I would highly recommend doing business with these guys!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2015-12-11
"I never received an order-confirmation e-mail so I called them up 3 days after and it turns out they never shipped it out because they didn't have the product in stock, despite their website saying they had it. I was then told that what I ordered was arriving in 2 days and that I'll expect it delivered 2 days after. I was willing to let go of the fact that they didn't give me any indication that my order wouldn't be shipped on time...but after that all that, they still didn't have the courtesy to notify me that they never received the item on time. They ended up shipping it out the day they told me it was going to ARRIVE, and of course I STILL haven't received my order even though it was supposed to be delivered today.
Now I'm aware that they have very good reviews and that it's a small family-run company and I just got the short end of the stick, but you would think that after all of this they'd offer some sort of compensation but I guess they just don't need any more customers.
*I'll rate customer service 2 stars because the girl I spoke to on the phone was very polite at least."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2014-12-22
"On the 26the of November I have ordered 12 packs of guitar strings, but unfortunetely, there were only 10 in my parcel..
BUT!
This guys make me refund! All is great! Thanks!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
5/5
2014-06-03
"Brilliant service! I recently bought a Seagull guitar and wished to retain it with the same Godin strings it came with .. But these are unobtainable in the UK. Strings and Beyond helped by supplying me with an initial order of five sets of Godin A6 LTS, which will last me a while, at a price even including the trans- Atlantic shipping, which was what I would usually pay in the UK, and the order was received in just a few days. Could not be bettered !!
Gerry Barlow, Colwyn Bay, U.K."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2013-11-08
"Amazing service. Extremely fast, accurate, great selection and low prices. Placed my order very late Thursday night, received it Monday using standard free shipping. This is typical the service every time I've placed an order. If you call you actually talk to a real person who is knowledgeable and friendly. String and Beyond is the best web based / mail order company I've ever dealt with."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2013-09-05
"Each time I've ordered from Strings & Beyond I have had great customer service, very fast (International) delivery, and unbeatable prices. I just love buying my Martin SP strings from these guys. There's usually a "special" with each order, and always a gift of some picks, etc. I just received my new KORG PC1 clip-on headstock tuner. It is amazing! Thanks guys for all you do!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
5/5
2013-08-26
"I am very satisfied with the service and the quality of the products provided by Guitar Strings and Beyond. I also appreciate the shipping, fast and free."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
1 - 15 of 773 reviews
Read our Trust Guidelines
To learn more about reviews and trust on ResellerRatings.com, visit our trust page.
Help Report Fake Reviews
Notice something strange about a store's reviews? Let us know, or report the review directly.
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
About Guitar Strings and Beyond
The world's largest online store for guitar strings and accessories with fast, friendly service and free shipping on all orders to us over 35 1-877-830-0722.
Guitar Strings and Beyond
visit the website
Share Guitar Strings and Beyond's Store Rating
Category Rank
Guitar Strings and Beyond is ranked #23 in arts & entertainment
Guitar Strings and Beyond is ranked #1 in music & audio
