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Bate and switch in the online world.
"Item did not match description. Entered a dispute through PayPal in good faith. Was ready willing and able to work with them. They requested pictures of items sent but gave no Avenue to send them. PayPal does not let you post pictures. Hobbywows website does not allow you to post pictures. The email given by hobbywow kept coming back invalid. I use the email of the contact person for our PayPal dispute as direct contact, sent pictures there. I was given the runaround. They never offered a return label or requested a return of the package only kept requesting pictures to an email that kept coming up invalid. I for one will never do business this way or with this company hobbywow again. Brick and mortar here I come."
Never used HobbyWoW before but happy I took a chance with them and they delivered
"So I was on a search for a set of Aomway Commander V1 FPV goggles. At the time they were sold out everywhere. Someone on rcgroups posted that they had them in stock and received their order in the USA without issues. I bit the bullet and placed an order. However after 4 days I didn't see any status of shipment. I tried to contact them on the website but it was down. I then went to Facebook and sent a message to them and they reply the next day stating it was out of stock and they were working to fix the website. After about 2 weeks they emailed me that the product was in stock and ready to ship. I received my item I believe from China but then the return label shows Industry City, CA....so confused but I don't care about 10 days later. They emailed me when my item was at the post office and when I actually picked it up...strange for a China vendor but appreciated. Prices are about the same as Banggood but their support seems a bit better. I'll use them again. I just requested that they keep their stock availability upto date on the website."
I was skeptical at first.
"I ordered the Esky Hunter 4ch Coaxial Helicopter and received exactly what I ordered and in a surprising speed. I ordered on 8/5/17 and the next day the website was gone after receiving a confirmation of my order. I started to do research and ran into a lot of negative feedback which worried me. I decided to wait a week before contacting them as their website did come back online. On 8/15/17 I received an email that the order was shipped and on 8/18/17 I received it, including the extra battery pack I ordered as well. Speaking on my experience alone that was an A+ service. I will do business with them in the future."
Sky fox r/c reviews @QuadkopterX
"A top site to shop with. All emails are always replied to, all the quadcopter parts I ordered arrived in good time, perfectly packed and were authentic parts see my videos here https://m.youtube.com/watch?v=Bhbgdobi1tg"
HobbyWOW.... an excelkent choice !
"I just received the remaining items on my last Order from HobbyWOW, a fast and smooth transaction...I have just placed two Orders on HobbyWOW and both have been very smooth, easy and with a very fast delivery. To begin with this review HobbyWOW immediately acknowledged my Order. This is something I expect from any an all sellers because it shows courtesy, respect and goodwill towards the customer. After this first positive impression I was constantly updated on the progress if my Order up to and even the Shipping and Delivery. I had sone questions and all were answered to my satisfaction. Items were well packaged, protected and complete, no parts missing and they used a most reliable international Carrier. Throughout my two transactions I had the pleasure of having Crystal, a Customer Service Representative that answered all the different questions and doubts I had in a very courteous, friendly, and respectful manner. Crystal made my whole Shopping experience with HobbyWOW so easy by guiding and leading me to understand the whole Order Process and assist me in making the changes required to make sure the remaining items in my first Order were finally delivered. I believe that Crystal is a great asset in HobbyWOW and represents the commitment to Customer Satisfaction a business like HobbyWOW has. HobbyWOW ... an excellent choice!"
"good seller. kindly, fast respon, very attention. someday I will buy something else.good luck"
Never Buy here!!
"- placed a order- i canceled the order, after 2 weeks because nothing happened- they replied with: "Ok, we will cancel your order and issue you refund.Any other question,please feel free to contact us."- a week later they send: " Good news ,we got the item ,we can ship out today .Is that ok ? Your early reply would be highly appreciated. "- i answered the same day: not ship the item and to cancel the order- 4 hours later: " Thanks for your quick reply. Sorry for my mistake. It was shipped out. Would you be kind to accept it ?We'd like to offer you a 5-dollar coupon for the inconvenience, you can enjoy discount next time,what do you think ?Sorry again for the inconvenience.""
terrible place to buy from
"i take chance to buy from them i order goods for $29 funny is shipping is $19.99 its funny or not and one time i use coupon the price goes higher 46 days to receive my item also missing charger "
"Item arrive without damaged and as discribed.Delivery took some time and the tracking info is not always updated but very satisfied with the customer support! Recommended place to shop! "
Digusting / Dishonest / Worst Experience / Unreasonable
"I bought a Hubsan Drone for £235. Worst mistake of my life!!1. It took them at least a month to send it; had to open a case on pay pal, they persuaded me to close it once they sent it.2. Little did I know closing the case would cause me problems, as I did not know once you close a case on PayPal you can never open a new one.3. Once I received the product it never worked, they asked me to provide video footage as proof in the email so they could help me fix it, so i did. At no point did the propellers even spin.4. I then emailed them again asking for a refund. At first they said they do not do refunds; then someone else from the company emails saying they do (a supervisor I presume). They said I could either get a full refund or a new Drone depending on the damage. (all lies)5. They are now telling me I need to pay £58 for the postage to them for my refund even though it is their fault the product is defective. £58 that I do not even have at the moment; they stopped trying to help and just said have a nice day, how am I supposed to after losing £235 to these thieves.6. Unfortunately I cannot even open a new case on PayPal to complain about their shady business. They do not care about customer service, I can see a few people have given them 5 stars on here somehow. They must have been lucky enough to get the few products that do work, I sincerely caution you to not buy from these people.Sadly there's no option for ZERO stars for this incredible inconvenience. maybe inconvenience is an understatement, this is a ROBBERY!!!"
7.4v 610mah batteries for Hubsan h502e
"Not bad on shipping just a little slow on processing , great customer service. Products as expected. Thank you hobbywow. From: (Big drone flyer77@ Youtube)"
"After a disappointing start to shipping a purchased product, Your staff went out of their way to come up with a solution to the problem and although the products have not been delivered yet i am extremely happy with the outcome .With special thanks to Bella and Crystal. ( with whom I had some really nice emails) 10/10"
thanx for all customer services all are so much friendly.
"i have received my drone jjrc x1 before 4days in perfect condition fast shipping very pleased good original jjrc x1thank you hobbywow.and thanx for all customer services all are so much friendly."
"Ordered $25 in parts. Paid $30 for express shipping. (3 to 5 days) Order was shipped from hobbywow 7 days after order was placed.I hope to receive my order after about 18 days. Contacted hobbywow.They seem fairly sure I will get it eventually. I am still trying to get reembursed for the extra I paid for "Express" shipping. "
Horrible company and they can't be trusted
"These guy's are horrible, they do get back to you when you email them, but they don't answer or acknowledged anything you ask. They also don't ship items according to the times provided on their websiteI paid $91.00 to have my small item shipped EMS express mail and HobbyWow's site says it takes 6-12 business days for delivery which to begin with is a very longtime for Speedpost ( I used to work in the industry it's more like 3-4 days to my location in Canada) I ordered it Nov 26th and by the 12th business day my item still hasn't even shipped (it was in stock when I ordered it too) so after numerous emails to them and getting the run around over the next week, I told them to cancel my order and refund my money. They responded telling me it shipped and said they would send me the tracking # once it was available, I hounded them for the next 4 days for the tracking number, they responded but completely ignored my request so I told them again to cancel my order and refund my money, again they ignored it, several days later they sent me a tracking saying it is now with Speedpost I checked online tracking at it's was just accepted by Speedpost in Singapore on Dec 20th, 7 days after they told me it shipped and 15 days after it was supposed to be delivered by at the latest now they are telling me it could take another week or two to be delivered, which will make it over a month since I ordered it.. Totally unacceptable! and to boot it was supposed to be a xmas gift, so it will be completely useless when I do get it. so I had to order the same item from another company in another country to get it here by xmas.I seriously question who is giving the 5 star reviews for this company. "