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4.42 / 5 (121 reviews) average score over the past This merchant had 85.12% positive reviews over the last Six Months
Six Months
Positive: 103
Neutral: 0
Negative: 18
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5/5
2025-03-21
Alexander
"Alexander was super friendly and helpful, he made booking our room so easy. Excellent customer service skills and very personable. Thank you Alexander, we appreciate you!"
5/5
2025-03-21
Very helpful
"Nothing but nice and very helpful. I would recommend everyone to have a conversation with her. Good experience. Hard to find now days!"
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HotelPlanner3 from HotelPlanner.com has responded
Posted Mar-21-2025Good Morning Robert,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
5/5
2025-03-19
Good experience making the Reservation
"Worked with the James it was very efficient"
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HotelPlanner3 from HotelPlanner.com has responded
Posted Mar-19-2025Hello James,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
5/5
2025-03-18
Very helpful and pleasant to work with
"Super chipper, upbeat and willing to help us have the best experience possible. Quick and efficient. Very friendly."
HotelPlanner3 from HotelPlanner.com has responded
Posted Mar-19-2025Greetings,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelels
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelels
5/5
2025-03-18
Great assistance
"David was extremely helpful and professional. Couldn’t ask for a better experience!"
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HotelPlanner3 from HotelPlanner.com has responded
Posted Mar-19-2025Greetings Peter,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
5/5
2025-03-12
outstanding service
"denisha was patient and professional! i was very impressed..."
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HotelPlanner3 from HotelPlanner.com has responded
Posted Mar-13-2025Hello,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
1/5
2025-03-03
Super 8 reservations
"It was the worst experience making reservations I was quoted an incorrect price then after correcting the price my card was charged for both prices also person that is joining me for this stay reserved the same type of room 5 minutes after I did and was charged $300 less for the exact same reservation I’m extremely disappointed with this experience"
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HotelPlanner3 from HotelPlanner.com has responded
Posted Mar-04-2025Greetings Mike,
Thank you for bringing this to our attention, I'd love to help! After taking a deeper look into our system, we see only one reservation was made/charged, please provide me with a screenshot of the duplicate charge made to you. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Thank you for bringing this to our attention, I'd love to help! After taking a deeper look into our system, we see only one reservation was made/charged, please provide me with a screenshot of the duplicate charge made to you. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
5/5
2025-03-02
Angelica!!!
"Angelica went above and beyond. She was very patient and listened to all of my questions and extremely helpful alleviating any concerns."
HotelPlanner3 from HotelPlanner.com has responded
Posted Mar-04-2025Greetings Crystal,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Angelica, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Angelica, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
5/5
2025-02-28
Performance
"Hugo, was very kind and informative in assisting me."
HotelPlanner3 from HotelPlanner.com has responded
Posted Feb-28-2025Greetings Jana,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
5/5
2025-02-25
Dante was very helpful!
"Dante was very kind and helpful with all my wedding party questions, thank you!"
HotelPlanner3 from HotelPlanner.com has responded
Posted Feb-26-2025Greetings,
Thank you for taking the time to provide us with feedback, we greatly appreciate i! We are delighted to hear that you had such a great experience booking your reservation with Dante, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Thank you for taking the time to provide us with feedback, we greatly appreciate i! We are delighted to hear that you had such a great experience booking your reservation with Dante, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
5/5
2025-02-25
Great Customer service
"Breakfast was great and the room was very nice"
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HotelPlanner3 from HotelPlanner.com has responded
Posted Feb-26-2025Hello,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
5/5
2025-02-21
Martin is Awesome!
"Martin is a wonderful customer service agent for Comfort Inn and is extremely professional too. Thank you for your wonderful assistance!"
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HotelPlanner3 from HotelPlanner.com has responded
Posted Feb-21-2025Hello Leslie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Martin, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Martin, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
2/5
2025-02-20
Never call yal agian
"When I called the number that I was on the Google search I asked him if this was Mount Juliet holiday in express he went on to tell me yes it was and I told him the night so I told him I'd stay then he went on to tell me it was going to be $102 a night that was tax and all for three nights should have been 300 and some odd dollars he told me it was 491 I said I asked him why so much and he told me it was the taxes and the surcharges that the motel charges I said that's a lot $165 is a lot okay so that's the only room they have available left I said well okay just go ahead and book it I should have known then he was lying cuz he said it's the only room they have left didn't catch it I get here for my reservation and the first thing I asked him is the pool open cuz it's a heated pool here Yes Yes ma'am it's open okay I have a 8-year-old that we stay here all the time excited okay cuz it's snowing she can't get outside then we get here number one I didn't make the reservation through here I have made it through this gentleman that had lied to me I was very upset at that point but then I'm informed that no that they don't have a pool it's been closed for a heater pump broke then I find out no that's not the truth either it's been closer cuz they're going to remodel the whole pool I get down there's no water in it okay then I call y'all twice tell you I didn't want to stay and the gentleman I talked to told me it didn't matter I could leave or I could stay I said well I want Am I going to get a refund why can't tell you that You can leave or you can stay that really upset me cuz I knew if I left I probably wasn't getting my money back and there was nowhere else to go supposedly is the only room available but when I got up here in my refrigerator didn't work she asked me if she could move me to another room after I got all the stuff in up here and I said y'all got another room she said yes now we have plenty of rooms so he lied to me again there this gentleman does not need to be working for y'all He's a very dishonest and lie for in a minute and I I'm a Christian lady I don't believe in telling lies You can't be truthful you don't need to be on this earth to be honest but anyway I'm not going to go there I'm not going to get mad I'm not mad still but when I emailed y'all said y'all will be getting back with me I've heard nothing yet I've had two emails I've sent you Tell me the pool is empty I'm just not happy at all but I like your old is not going to do nothing but sit in the room because it's snowing outside so no I spent $500 for nothing I will never ever and I've told this this motel long as they're using people like y'all to rent y'all's room so end up losing all their business they said they've had lost a business that's probably why cuz people are lying to them but anyway this is Miss Johnston you're more than welcome to call me ***-***-**** or email me at ****@**** but I think I should get my money that he lied to me about the $160 something that's his commission this little girl told me here he lied to me and that is not correct if he had been honest I would have said okay you you know you're booking the room but for him to tell me I was talking to Mount Juliet and that was just their extra charges here which was not true that should come back to me or to my credit card and if it doesn't I'm going to talk to mission and I will call BBB also I got all y'all's information and I will turn it in"
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HotelPlanner3 from HotelPlanner.com has responded
Posted Feb-24-2025Greetings Vickie,
We appreciate you bringing this to our attention! I am pleased to inform you that a full refund of $471.16 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
We appreciate you bringing this to our attention! I am pleased to inform you that a full refund of $471.16 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
5/5
2025-02-17
Great customer service.
"The operator was very knowledgeable! Offered great advice and was warm and friendly!"
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HotelPlanner3 from HotelPlanner.com has responded
Posted Feb-17-2025Good Afternoon,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
5/5
2025-02-16
Diana Lizbeth
"My flight landed in Las Vegas very late on Valentine’s Day night. I called La Quinta in desperate search of a room. Ms. Lizbeth answered the phone. She was gracious and considerate, providing both lodging and directions to La Quinta without which I would certainly be lost in the city. Her assistance and support is greatly appreciated. She is a testament to excellent customer service and a benefit to La Quinta. Please send her my best regards. Thank you."
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HotelPlanner3 from HotelPlanner.com has responded
Posted Feb-17-2025Greetings,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
1 - 15 of 405 reviews
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HotelPlanner3 from HotelPlanner.com has responded
Posted Mar-22-2025We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles