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Stores > ITFactory
  • ITFactory

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review ITFactory by clicking a star below.
Rating 10/10
5/5
2017-12-02

Excellent

"I bought an Olympus ds 7000 digital voice recorder. I received the best price by far and also got a Black Friday discount to boot. I received a prompt response to an inquiry I sent after I ordered it. It arrived on time and well packed so I am totally satisfied."



Rating 10/10
5/5
2017-11-08

Buying photo paper for my printer

"I am very sorry to take so long to get back to you on this feedback , i have a lot on my plate
I photo ITFactory for photo paper for my printer and not knowing what kind to buy for what i want it for and with the customer service this company has the help me out just as i needed and order it 4 days later it was to my door , Thank you again

you people is the best i known for some time for customer service
Thank you again
"


Rating 10/10
5/5
2017-10-25

Least expensive online store for the Sotware I needed!

"I had shopped around all morning looking for a deal on a subscription to Malwarebytes anti-Malware Premium. My search ended abruptly when a friend, who was a past customer of IT Factory, suggested that I check their website out.
Malwarebytes' own website was retailing their Premium Software at $129.99 to protect 3 PCs for a single year. I just couldn't afford it! That's when I went shopping around for a better deal. I found it here at IT Factory where the cost was only $32.99 for the same Software to protect my 3 PCs.
Awesome!
"


Rating 10/10
5/5
2017-05-18

Great service, quality genuine products, fast shipping.

"I purchased a copy of Malwarebytes lifetime from itFactory, after some reassurance through their live chat. After receiving my product a mere 24 hours after I ordered it, I had it installed in setup in seconds. No hassle with the license. The item came in the OEM sealed box, as described. Couldn't be happier."


Rating 10/10
5/5
2017-05-09

Outstanding

"Just placed our first order. The customer service was completely outstanding. The online chat was extremely responsive and asked very important questions to ensure we got the exact product we need. He actually check the warehouse to ensure they had stock before I wasted any time. I will not hesitate to use them again."


Rating 10/10
5/5
2017-05-08

this is great

"everything was great, no complaints"


Rating 10/10
5/5
2017-05-08

Eset Smart Security

"Saved 55$ from buying from the manufacturer, installed with no issues what so ever.

Thanks
"


Rating 10/10
5/5
2017-05-04

Kaspersky

"I have been purchasing software from ITfactory for a few years now. It is always a positive experience. The product keys are always legitimate and the delivery is blistering fast. 5 star service."


Rating 10/10
5/5
2016-03-10

Excellent Service

"I purchased a windows 7 OEM licence from IT Factory. I already had windows 7 installed and needed to have it properly licensed. The original licence key they sent me didn't work. I called and talked to Lincoln. He was very helpful, suggested several thing to try and finally sent me a new licence which worked perfectly.

When the first licence did;t work, I thought it was going to be nightmare, but the problem was solved in 1/2 hour. very impressive customer service.
"


Rating 10/10
5/5
2016-02-25

GREAT service!

"My system administrator was onsite and I needed him to install an office suite on my pc. I found the software on the itfactory website and then I called them to see how fast it would take to receive my software as a download. They said that since i needed it in a rush, they would send me the order immediately. The phone agent even stayed on the phone to reassure that i would receive the email with the download instructions. They were such a nice company to deal with, and everything went very smoothly. All companies should treat their customers as well as itfactory. Thank you."


Rating 10/10
5/5
2016-02-23

Fast service and knowledgeable customer service

"I needed to purchase an Office Suite 2016, but wasnt 100% sure on what I needed. I called Itfactory and i spoke to a very pleasant agent (I actually spoke to a live person immediately) who asked me what I needed the software for, and then the agent guided me through the options. For my requirements, I chose the Home and Student version. I placed the order online and the agent even expedited the order so that i would receive the download instructions immediately. Very pleasant experience buying from this company. Thank you."


Rating 10/10
5/5
2015-12-10

"Great online store to deal with. Telephone agents who know their stuff and discounted prices. I will recommend itfactory to everyone"


Rating 10/10
5/5
2015-09-29

"Fantastic experience. I received my download instructions quickly and was able to begin installing my Office 2013 Small Business an hour after my purchase. Itfactory.ca has my vote of confidence. I called them as well prior to making my purchase and I also found out they are a Canadian company, which is a real plus. I will be buying from them again."


Rating 10/10
5/5
2015-03-11

"My purchase with ITfactory was a very positive experience. I placed an order and then I did a quick followup with their chat agent; and was advised that I would receive the key very shortly.

Within 5 minutes, I received my order details in a well detailed email. I was downloading my software and had it installed on my pc soon after. The prices were lower than going to the big box stores, and their service was extremely helpful. And one of the big selling points is that they are Canadian. I strongly support Canadian businesses. They will get my future business.
"


No Avatar

Verified Customer
Rating 2/10
1/5
2014-12-21

"Office 2013 downloaded ok but now cannot get it to open any Excel files. Tells me that it is "getting your new Office ready for you", then nothing happens. Will have to download Open Office again to read this spreadsheet."


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