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1 / 5 (1 reviews) average score over the past This merchant had 0% positive reviews over the last Six Months
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1/5
2025-01-20
Horrific. Reseller that apparently hates humans.
"DO NOT PURCHASE anything through Ingram Micro. I have struggled with them for YEARS. They are a reseller, but will admit that even though they are responsible for supporting the product, yet they do not. The software is also INFERIOR, you will not be able to use the product in the normal channels or standard ways, and have no ability to upgrade or downgrade settings or product."
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1/5
2024-08-28
Don't order from Ingram Micro
"After working for months, I finally got a large, $20k order from the College, with potential to generate up to $60-80k annually in sales.
I.M. screwed up this order so badly, there is no way they will ever order any computer equipment from us again.
1st, the shipment arrived in a box that looked like it was packed by an angry 13 year-old.
Then, Ingram sent us the wrong MacBooks.
Then, they refused to take them back. We had to reorder new ones.
Then, half the iPads were already registered to a different school, and are locked - so they are unusable.
4 months later, still not resolved."
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1/5
2023-11-18
Horrible Horrible Company. Stay away
"Had a worse time of my life looking for a Meraki router and a license. They don't even care to talk to you . Not answering the phones,over 45 minof hold time. irresponsible.They treat you like ****. STAY AWAY"
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1/5
2022-02-07
No one answers the phones of emails
"They do not answer the pohones or answer emails. It takes close to 10 months to get merchandise from them with no communications. When ever they want they will charge your card and ship the products even after you forgot you ordered them since you will have to buy it from other vendors unless you order about a year ahead of needing it"
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1/5
2021-02-03
DESERVES 0 STARS
"I WILL NEVER DO BUSINESS WITH THEM AGAIN AND THATS ON PERIODT"
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1/5
2020-08-12
Customer service ****
"Got shipped a refurbished product when it was advertised brand new. Been dealing for over a month now for a refund and they keep declining it saying that the manufacturer declined it when clearly this has nothing to with the manufacturer."
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1/5
2020-05-22
20 year customer treated like a criminal
"For two years now we have been dealing with a missing item that was never delivered but was charged to our account. We have been treated like we are lying and a criminal after we have spent millions of dollars with then. They say they fix it then we order and they stop our order on credit hold and say we still owe for the missing item. We have been back and forth so many times. Their credit department is ruining their business. They used to be a good distributor, but I would stay far away from them these days."
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2/5
2019-12-24
Ingram Micro not ready for prime time
"Depending on what you are ordering, you will either have a positive or negative experience. The Cloud Services Team for Microsoft seems to have a good infrastructure for sales and support. The mainstream services, even with a US based rep can be frustrating. Billing errors that go on for months with no resolution. The overseas billing department ranges from not understanding your problem to not even responding. Even the US team cannot get a response for their overseas department. The Licensing group seems to be fairly competent. Be careful if you need support. An order can be put on hold with no communication as to why it is on hold. Where possible, it is best to order direct from the manufacturer. We started out with a few orders. About 50% of the time, there was an issue that **** the order. We still us them only for Cloud based and licensing. One end of the company does not know what the other is doing. Our inside sales rep replied, "This goes on with all companies, and some are worse than us ." If Ingram Micro would make customer satisfaction a top priority, I think they would have more satisfied clients."
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1/5
2019-10-09
I am not sure why we do business with them.
"Seems like every time we deal with them and there is anything at all - even small things that are nobrainers with anybody else - it becomes a drama.
This time - change from pickup to shipping. Not possible. Can purchase a new one and ship it and then let the other one sit until it expires and then get charged for restocking. Nothing they can do.
Maybe all the people sitting there laughing in the background chit chatting with each other should put some effort into finding ways to help their customers."
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1/5
2019-07-05
Wont cancel an order 5 mins after being placed
"I made a mistake & ordered the wrong monitor. They wouldn't cancel it even though the order was placed 5 minutes before calling them. They said I can refuse the delivery but am on the hook for shipping fees & restocking fees. It was my first order with them, won't be doing another."
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1/5
2019-05-15
Do NOT trust this company.
"I've used them for about 10 deals in 4 months. They have taken my money months before items were supposed to ship, attempted to collect for the same sale three times after payment was confirmed, failed to deliver orders which had to then be cancelled, not processed support contracts, and then shorted the terms of the support contracts after I finally got them to process them. Customer support is awful. I've never received a meaningful response in less than 12 hours. I would be better off buying from a guy with a van in a dark alley."
1/5
2019-04-10
Horrible experience
"Stay away. Shipping wrong products, customer service is extremely slow. High and slow shipping.
Reps are extremely rude. Do not buy from Ingram Micro: they don't care about their customers."
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1/5
2019-03-14
Just an awful company to deal with
"Terrible out-sourced Indian support who can't solve anything and take days just send you out of date pages. Portals that don't work. It's just non-stop pain in every experience with them. We've gone from spending £20k per month with them down to less than £200.
They are just not interested in fixing issues or providing support."
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1/5
2018-09-07
Everything is HORRIBLE with IngramMicro
"I've been dealing with them for almost 2 years, they can't process an order correctly. You place it online, pay it online, they take the money, they have the stock, they don't ship it. Credit has to release it.... Why? Does not make any sense. Once release 2 days after placing the order (and paying for overnight shipping), there is another issue. Still not shipped. It's PAID and they have the stock.
So get ready, every order is a nightmare. Prepaid account or not.
All the reviews here are correct. Avoid them as much as possible."
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1/5
2018-07-09
NO CUSTOMER SERVICE
"Every review is correct. I've used Ingram for almost 2 decades. They get worse every year. I've made my feelings known to upper management and they really just don't care. You would be lucky to get a rep for longer than 6 months and you would be lucky to get customer service from someone that speaks English. Take your business elsewhere and save yourself the repeated frustration."
1 - 15 of 38 reviews
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About Ingram Micro
Delivering global technology and supply chain services to support cloud aggregation, data center management, logistics, technology distribution, mobility device life-cycle and training.
Ingram Micro
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