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1/5
2023-04-11
No customer service. Once you order your ghosted. Returns are your own cost.
"I instantly noticed that I ordered the wrong width. There was no way to change or cancel the order. Customer Service was a 30 minute hold and they never responded to texts. Returns are at your own expense.
Never again. Not worth the saving."
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5/5
2023-03-16
Very pleased
"I order 2 pair of shoes and recieved one pair already and they were exactly what I ordered in the right size. I am so happy with these and look forward to my second pair to arrive friday. I will continue to buy shoes from here for many years to come"
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5/5
2023-01-17
Shoes
"I bought three pairs of new balance and they were great I will buy from this outlet again and the shipping was earlier then expected thank you !"
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1/5
2022-03-14
No clue about customer goodwill or customer retention
"I created an online account and ordered a pair of men's running shoes. They weren't a good fit. I went back to my online account and there was nothing in the order history. I had to call the company, wait on hold for an extended period of time and have them research and provide me with my order number (remarkably, the actual order number wasn't in the emailed receipt). Because of the hassle, I asked that they cover the return shipping cost. The representative asked and her supervisor said that they would be happy to do so as a one-time courtesy, and a label was provided via UPS. She also told me that she was going to make sure that the glitch with my online account was corrected and that my order history would show my recent order, etc.
I ordered another pair a few weeks later. Again, not a great fit. I went to my online account to get a return started and, incredibly, the EXACT scenario unfolded. Both purchases were not anywhere to be found in my order history, which was empty. I again, had to take time out of my day, call the company, wait on hold, explain yet again what happened and get the order number (which was again not on my emailed receipt on the date of purchase). I asked that because the exact same hassle occurred, that they pick up the shipping. The representative, Stephanie, asked her supervisor and he said NO. His reason was that it was already done on a one-time basis. I tried to explain to her that what happened before had nothing to do with this new situation, as they never fulfilled their end of the deal last time as the same issues with the online account recurred. We got into a whole back-and-forth and it was stunning how they just didn't "get it." I told her that she would be saying the exact same thing to me if the roles were reversed, which she couldn't deny. Finally, on the recorded line, I asked her a yes or no question: It is okay with your company, over a $9 or $10 shipping fee, to lose ANY AND ALL future possible orders from a customer and his family, given that the issue that occurred would have been completely avoided had your own representative followed through with your IT dept and corrected the issue weeks ago? Predictably, because she valued her job, she wouldn't give me a straight answer and I told her that I expected she wouldn't , but between us, I know the answer can only be "yes." She concluded by saying that if it was up to her, she would have done what I asked and helped in any way possible.
It is amazing how incompetent people in supervisory roles at companies are...the incompetence is insane. I shall only order from companies which offer free returns now....it is not worth the hassle."
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1/5
2022-02-02
Fake indeed
"Arg, I wish I would have read the reviews for this company. They sell counterfeit New Balance. Very cheap low quality fakes. Arg!!!!!"
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1/5
2022-01-11
Total incompetence!
"On January 1st I received an email from Joe's New Balance Outlet that my order had been received and would ship within 3 business days. On January 11th I called their customer service in search of my order. After a lengthy wait, was informed the order hadn't been filled or shipped and they could not say when or if it would. I requested the order be cancelled and only after a lengthy argument the customer service rep allegedly emailed his supervisors, requesting the MIA order be cancelled. No order, no information, poor customer service! Soon to never do business with Joe's New Balance Outlet.
David S Mazzaferro"
2/5
2021-11-26
Crap Shoot
"It is difficult to tell the quality of the shoe you are getting. I have had a couple of nice shoes but the rest have been low end. I take the New Balance as a quality shoe regardless. Not true on Joes. Plus every pair squeaks."
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1/5
Updated on: 2020-09-23
GO ELSEWHERE
"1. The items arrived look like they are NOT original. I feel like sneakers and sport bras are bootleg cheap copies - the feel, fabric, stitching, the way it (not) fits.
2. There is no exchange - only return. Returns are NOT free. The customer service is useless.
3. But the most upsetting of all - literally the same dayI placed an order I started receiving scam text messages and marketing calls!! I wish these companies didn’t sell your info. Ironically, the purchase came with 30day free trial of Norton privacy protection of some kind. Well played, well played. DO NOT RECOMMEND"
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4/5
2020-08-16
great service
"I have ordered shoes 3 times from this company and have had great service. Shoes always delivered quick,right model and size. I had a problem with the last pair after some usage and contacted them ( no emai).It took a few calls due to covid 19 but when I did make contact they took care of the problem that day. I had great customer service."
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1/5
2020-06-24
Fake products and horrible customer service
"Their sneakers are fakes. After wearing them twice, the soles are worn already. I attempted to reach out to their customer service and they went radio silent.
Dont get suckered into buying anything from Joe's new balance outlet----they are knock offs!!!!"
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1/5
2020-06-19
No free returns
"Had to pay $12 to return shoes. Won't be ordering from them anymore"
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1/5
2020-05-28
Worst Customer Service Ever!
"No Matter How Cheap, DO NOT BUY! If there is any issues customer service will not get back to you, no matter how hard you try! I will never buy anything from them again and suggest you don't either. Spend a few more dollars and buy from reputable retailer!"
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5/5
2020-03-08
Fast delivery
"I looks at many different sites for shoes i came across this site and they have great selection of shoes at a great price. I was told i would receive the shoes on Monday but received them on a thursday speedy delivery. and the shoes are great very comfortable at a great value!!"
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1/5
2020-01-23
Not happy
"I ordered 2 pairs of shoes from this company and had to return both pairs at my expense, for being too small and ordered the next size up. One pair of "size 9" shoes is actually smaller than the size 8 1/2 that I returned to them before. I am not happy. Will send back this pair of shoes and will not bother them with anymore orders"
1/5
2020-01-02
The quality of the shoes is horrible
"I bought a pair of shoes from Joe's New Balance Outlet on 8-16-2018. And the shoes started to shoes some wore out in a few months. Now each shoes got three holes on it."
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1 - 15 of 74 reviews
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About Joe's New Balance Outlet
Find your favorite new balance shoes, clothes & accessories at outlet prices. Shop the official online new balance outlet & save up to 70 today. Free shipping on orders over 99.
Joe's New Balance Outlet
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