justfab.com
Shoes
185,271 reviews
7.68 / 10
  • ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 7.78/10
Chance of future purchase: 7.71/10
Shipping & packaging: 8.13/10
Customer service: 7.78/10
Return/Replacement policy: 7.62/10
Click a star to Write a Review!
5/5
2018-07-17

satisfied

"i like the shoes the i ordered i wish i did the shoes kinda big for me but i still like it. and it is so coftable."

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Cherry,

Great feedback! We sincerely appreciate it and we're always in deep joy to hear that our members are happy.Hope you have an awesome day!

Many thanks,

Kim


2/5
2018-07-17

Wasted wedding

"Did not receive my shoes in time for my sisters wedding and spent the day in brides honor horror."

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Bria,

We truly apologize about your experience! Your feedback is important and we would like to make things right. Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


5/5
2018-07-17

Awesome experience

"Timely delivery great prices"

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Alexica,

Spectacular! It's great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

Stay Awesome,

Kim


4/5
2018-07-17

Fabulous

"Best experience for heels and shoes I love it "

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Sara,

Fantastic! We sincerely appreciate it and we're always happy to hear that our members are happy.We're glad to hear that you enjoy your purchase. Hope you have a wonderful day!

Many thanks,

Kim”


3/5
2018-07-17

I wanted to use credits

"I ordered a pair of shoes and was delighted at the $10 bonus, but I wanted to used up my credits, and it did not do that. I guess you have to call an agent to get that. "

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Andrea,

We truly apologize about your experience! Your feedback is important and we would like to make things right. Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


5/5
2018-07-17

5 star

"Best ever,unbelievable experience "

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Khana,

Stunning! Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your positive experience with the other members.

Stay Awesome,

Kim”


3/5
2018-07-17

Ehh.

"I ordered the wrong shoes "

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Syndy,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


5/5
2018-07-17

Great

"It was great to find an item I could use."

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Vanessa,

Perfect! Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Stay Awesome,

Kim”


1/5
2018-07-17

Don't do it

"If you don't make a purchase within the month your card is charged every month $39.99 which becomes member credits. When you add shoes to your cart you can use your member credit to pay out but if a promotion is going on you still have to pay full price not any sale price. Its dumb and last time i tried to use member credits my card was still charged. I hate justfab and the only way to cancel is to call. "

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Dana,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Kim”


5/5
2018-07-17

Super easy

"It was easy to use the credits on my account and apply an additional discount by using some of my points. Can't wait to get my order."

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Charlene,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,

Kim


5/5
2018-07-17

MCook review

"Shipping is always done in a timely manner. GREAT COMPANY!"

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Maria,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!

XO,

Kim


5/5
2018-07-17

Love

"Best place to shop from I love the stuff it has everything."

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Manal,

Thank you! We love offering our members a vast array of styles and designs they will enjoy!

Take care,

Kim”


5/5
2018-07-16

Good deal

"I had store credit so I paid 4.95 or maybe 0.00 dollars for the new puma leggings so I’m super exited "

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Mckenzie,

We strive to provide all of our members with excellent service! Thanks for the amazing review!

Lots of love,

Kim


5/5
2018-07-16

I LOVE JustFab!

"I could rave about JustFab for days! I love the quality of their clothes and shoes, especially for the price. The fit is always excellent; their shoes tend to run just a tiny bit big, but I love it! I think it makes the heels a lot more comfortable than other brands. I highly recommend checking them out!!"

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Alicia,

I want to thank you for the kind words you said about JustFab. We aim to provide the best services for every member! Your thoughts are important to us, Thank you so much for your recommendation! We genuinely appreciate it.

Many thanks,

Kim”


1/5
2018-07-16

This website is a big catfish but the customer support I used to get out of it was great...so is that worth anything?

"I beleved I got catfished into this site because as soon as you sign up you have an hour to buy something for really cheap. I did that, not knowing I had just signed up to a monthly payment for just being signed up (even if I didnt buy anything). I mean...nobody ever reads the fine print and you guys probably get a lot of people that way. I was just lucky to figure it out soon enough to not have wasted my money. I got a hold of the company on facebook messager and canceled my order and account. I feel like the customer support is the ONLY good thing out of this. You should make it clear when someone signs up that they are signing up for a monthly payment. Dont put it in the fine print. Put it in HUGE letters at the top of the page. You problebly wont cause then you wouldnt make as much crooked money but thats on you."

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Kim.P from JustFab has responded
Posted Jul-17-2018

“Hello Abigail,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


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