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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.81/10 7.81/10
    Chance of future purchase: Rating 7.65/10 7.65/10
    Shipping & packaging: Rating 7.73/10 7.73/10
    Customer service: Rating 7.67/10 7.67/10
    Return/Replacement policy: Rating 7.35/10 7.35/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 4/10
2/5
2017-11-15

Cheap shoes

"The shoes are uncomfortable. But you get what you pay for and they are pretty good with selection and customer service. "

Rep reply posted Nov-16-2017

A rep from JustFab, Daniel.M, has responded

“Hello Kelly,

We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Just Fab

"I couldn't believe how great the boots were and how fast the shipping was.... great company
"

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Maureen,

Thank you for your awesome feedback. We're glad to hear that you're pleased with our shipping service and you're happy with your purchase. Hope you have a Fabulous day!

XoXo,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Awesome!

"Easy and affordable! I will be shopping again!"

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Nicoya,

Thank you for your awesome feedback. We always strive to provide stylish, affordable items for Fabshionistas like you! We can't wait to see your next purchase. Hope you have a Fabulous day!

XoXo,
Rae”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-11-15

Horrible

"It charged me $80 instead of the intended amount. When checking out, it was marked 75% off even without the VIP checked. But then it charged me full price. Ridiculous!"

Rep reply posted Nov-16-2017

A rep from JustFab, Daniel.M, has responded

“Hello Alexis,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member services team will be contacting you within 48 hours to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Love, Love my boots and service 1st experience GREAT!!

"This is my 1st experience with JustFab and I am very pleased. The boots feel great they look great and I have gotten sooo many compliments. The boots came so fast the packaging is girly and I love the pink boxes! I am VIP!!!"

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Sabrina,

Thank you for your awesome review. We're so glad to hear that you're happy with your purchase. Hope you have a Fabulous day!

Stay Awesome,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

"My first time buying this far has been great! "

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Karen,

Thank you for taking the time to share your positive experience with JustFab. Hope you have a Fabulous day!

Love,
Rae”


SueannMorgan's Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Excellent service

"Items always comes on time and looks great."

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Sue Ann,

Thank you for your awesome review. We're glad to hear that you're pleased with our shipping service and you're happy with your purchase. Hope you have a Fabulous day!

XOXO,
Rae


No Avatar

Verified Customer
Rating 6/10
3/5
2017-11-15

Won't let me track my order

"I ordered a pair of boots yesterday night and I received an email that they have been shipped today. When I tried to copy and paste the tracking number to see where they were it said no order by the number could be found. I tried multiple times to get the number to work but it wouldn't. But I'm still excited for them to get here!! Just won't know when or where it is in the mean time."

Rep reply posted Nov-16-2017

A rep from JustFab, Daniel.M, has responded

“Hello Delora,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member services will email you shortly to assist you.

Best,

Daniel


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Excellent

"Outstand !!!!!! I an sooooooooooo happy with my purchase "

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Denise,

Awesome! Thank you for your review. We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

Love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Love JustFab!!!

"I love JustFab! I’ve purchase shoes, bags, accessories, and clothing and have not been disappointed!!! Keep up the Fab work!"

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Brandy,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

Love,
Rae


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Amazing!

"All products are great quality and price is good. Super easy returns and enganches. "

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Hazel,

Thank you for sharing your experience with JustFab. We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a Fabulous day!

Love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Review

"It was fine. Thank you for the good deal."

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Ally,

Thank you for sharing your experience with JustFab. We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!

XoXo,
Rae”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-11-15

"My delivery date keeps changing I paid for faster delivery. I needed this boots for my vacation. I don’t even know when they will be delivered now. "

Rep reply posted Nov-16-2017

A rep from JustFab, Daniel.M, has responded

“Hello Arlet,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A member of our member service team will email you shortly to help you out.

Best,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2017-11-15

JustFabulous

"I'm happy I received my first item a day early.

Well, I Ike the idea of ordering online but put in a position to have to order something within the first 5 days of the month is difficult. I skipped a month but after the 5 days I found a couple things I like and put on my wish list which i later found out it's actually time sensitive. I ordered a couple things on my second order hoping the shipment will be quicker.

In my opinion, I think that VIP Members should at least order once a month within the month and not within the first 5 days of each month.

"

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Drusilla,

Thank you for writing a review! We always like hearing from our members. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future! Hope you have a Fabulous day!

Take care,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Boots

" Ordered last night and they’re ready have notified me that they’re being shipped so far so good "

Rep reply posted Nov-15-2017

A rep from JustFab, Rae.T, has responded

“Hello Julie,

Thank you for your awesome feedback. We're happy to hear that you're satisfied with our service. We can't wait to see your next feedback as soon as you received your order. Hope you have a Fabulous day!

XOXO,
Rae”


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