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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.82/10 7.82/10
    Chance of future purchase: Rating 7.66/10 7.66/10
    Shipping & packaging: Rating 7.74/10 7.74/10
    Customer service: Rating 7.66/10 7.66/10
    Return/Replacement policy: Rating 7.36/10 7.36/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 6/10
3/5
2017-11-19

I have not received my refund its been a week.

"Also you take the sale away when using my credits.i believe i should get a compensated for the issue i had with the ordering."

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Marti,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member services team will be contacting you within 48 hours to assist you.

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

"It was delivered very fast"

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Brittany,

We strive to provide all of our members with excellent service! Thanks for the amazing review!

Lots of love,

Kim


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

thanks !

"Love the boots , thank you just fab"

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Taikwannah,

Thank you for sharing your positive experience with JustFab! We hope you have a joyful day!

Lots of love,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

"Great thank you love all the items on JustFab and the deal are amazing "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Grimmy,

Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!

XO,

Kim”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-11-19

Good sales

"Well initially I wanted a pair of boots,but when you sign up,you are automatically charged 39.99 a month if you don't "skip the month"..I ended up forgetting about three different months,after the first time I didn't want to cancel my membership because I had credit to spend.So if you do become a member, don't be like me and forget to skip. They do however,have a large selection of boots and handbags,which I have bought a few of each. "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Stephanie,

Thank you for writing a review and sharing your feedback! If there is anything we can do to improve, let us know! We're available 24/7 by phone, email and Live Chat.

Best,

Kim”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-11-19

Experience

"It was a great experience
Thank you
"

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Connie,

We are glad that you are having a great online Shopping experience! We love hearing from fabulous members like you!

Cheers,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

Great

"Found exactly what I was looking for in less than 10 minutes "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Jasamin,

Your loyalty and support as our member are highly appreciated. Giving you excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!

XO,

Kim


No Avatar

Verified Customer
Rating 6/10
3/5
2017-11-19

Don't know yet. Have order confirmation. Money still in my account.

"Too soon to know. Ask later"

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Melody,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our member services representatives are available 24/7 at 1-866-337-0906.

Best,

Kim”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-11-19

Cancelled my order

"JustFab Cancelled my order because they said I already had an account, which I did not. I was able to replace my order using a different credit card. I don't think they should just cancel the order without first talking with the customer to make sure they have the correct info and the customer doesn't have another account. I did not have another account, and I would have appreciated them first contacting me before just cancelling my account. Now I have to watch my credit card to be sure it is not charged twice. "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Kaleigh,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,

Kim”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

Love it

"Great selection, easy check out, great deals, arrived early, great quality, they look beautiful. What more could you ask for?!"

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Ashley,

Perfect! Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Stay Awesome,

Kim”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-11-19

Wrong size

"The pants were the wrong size. "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Tashi,

We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, so a member of member services will reach out to you within 48 hours to help resolve any concerns you have.

Best,

Kim”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-11-19

Just got a lil frustrated

"I love just fab just got a lil agitated because it was telling me my card number was invalid. Then after about ten attempts it worked "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Rochell,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,

Kim


No Avatar

Verified Customer
Rating 2/10
1/5
2017-11-19

Very dissapointed

"Not satisfied at all the shoes do not fit as shown. "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Angela,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Kim


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

Great service

"It have been a wonderful experience these last three months.
Fast shipping
Great clothing choice
Which is all I need lol
"

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Kenyetta,

Stunning! Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your positive experience with the other members.

Stay Awesome,

Kim


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

Good

"It was affordable and well fulfilling "

Rep reply posted Nov-20-2017

A rep from JustFab, Kim.P, has responded

“Hello Kassandra,

Spectacular! It's great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member!

Stay Awesome,

Kim”


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