Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
1 / 5 (2 reviews) average score over the past This merchant had 0% positive reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 2
Write a Review
Customer Reviews | Filter Reviews
1/5
2025-03-25
Do business with them at your own risk
"King Size Direct used to be our go-to for big and tall clothing, but their prices have increased, and customer service has declined.
In December, I ordered shirts for my son, but they overcharged me, so I returned the items and canceled a backordered piece. I followed their return instructions, dropped off the package at UPS, and assumed everything was settled.
Three months later, they charged me $100 for the backordered item, and I discovered my $150 return was never credited. After weeks of emails, customer service keeps making promises but won’t fix it."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2024-11-24
Never Received Order!!!
"I ordered an outfit for my father in-law and never received it. It is going on a year now and the website still says being shipped.
They refuse to refund me and will not send the an outfit I ordered!!
I will never use this website again and I will for sure tell everyone I know to never order from this place. Even after contacting customer service multiple times, and no help at all!!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2023-10-10
Terrible company
"Trustpilot reviews
Thanks for your review!
KingSize
Your review is pending.Read more
Keith Whitmire
2 reviews
US
Rated 1 out of 5 stars
They are now the worst company
I used to like King Size and use it for all my clothes. They are now a terrible company that seems to try and trick and scam their customers to take your money. Last 2 orders I have made they shipped the wrong size and make it a hassle to return and just get your money back. Most recently, I put in an order 1 month before a vacation for some new clothes. I really just wanted a jacket, but since they already had a ridiculously high $24 shipping charges, I added a few tshirts to my order as well. 2 weeks later, the package arrived and the jacket sent was the wrong size, but has a sticker on the bag with the size ordered. I had to call in to try and get the correct size sent as their website only allowed a return. The agent said it wasn't possible for them to just send a replacement and that he would refund only the item cost and I would have to reorder. I said this wasn't acceptable as I would again have to pay the ridiculous shipping charge to reorder, so why should I pay for their mistake? He said he couldn't refund shipping charge because I received other items that were correct. I stated it wasn't acceptable and I would be filing a PayPal claim as that was payment method used. Then he suddenly was able to reorder it and send me a replacement item with no additional shipping. It took 5 more days to get a shipping notification. But when you check the tracking number it just says Label Printed, Awaiting carrier pickup. It has been this way for a week. My vacation is now a couple days away and I no longer want the jacket since I won't get it in time. They say it can't be cancelled because it already shipped according to their system. They say I now have to wait 20 more days and call them back to file a lost package claim. So basically, they will have my money for about 6 weeks without providing what I actually ordered and I had to ship their incorrectly sent item back. A lot of wasted time for nothing."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2023-10-09
NEVER buy from here!!!
"I placed an order on a Sunday evening. My choices at checkout were 50% order or free shipping. I selected 50% off order, when it was through processing, I was charged full price. I tried to call that evening, but even though it says 24/7/365 customer service, I couldn't get a hold of anyone.
I called first thing the next day and was told it was too late to cancel the order.
I can't even call the bank to stop the charge because it's a bank holiday!
I will be sending back the entire order. I'm SURE they will charge me a fee to do this!!
NOT IMPRESSED WITH STORE OR CUSTOMER SERVICE!!!!"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2022-12-14
It's a nightmare to shop there
"This company seems completely clueless on how to run an online company. It's insanely hard to get a actually person on the phone for any order problems. They sent the wrong item, when I am finally able to get hold of a friendly yet completely useless call center CSR, she keeps trying to sell me more stuff while "processing" their mistake.Then she claims she will refund my original payment, so that I have to reorder again from scratch! I paid again via my cc to get the replacement on it's way to me, and specifically asked her to:
1.send me the receipt for todays' cc purchase.
2. Process my complete refund for the first go round to my PayPal account.
Well neither of which as yet to occur, plus the refund amount they tell me will be credited doesn't include the $12.99 they charged me to send me a wrong item.
I would suggest avoiding this company in favor of one that actually understands communication and customer service. Try DXL."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2022-10-02
Never had a problem.
"Ordered from them many times and never had a problem."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2022-09-08
The worst customer service EVER!
"The worst customer service EVER! It is impossible to cancel an order even if you go back into your account within two minutes to make a minor change! The clothing quality is very so-so as well."
Detailed Ratings
Pricing of products and services
1/5
2022-06-11
Horrible Customer Services
"Customer services ****!! I've ordered a sport jacket that was going for a promo sale 123.99. It was too big for me so I call them for a exchange for a smaller one and now that one lady over charge what I paid for which turn out to be $242.63. Now I received my sport jacket and still doesn't fit. So I decided to return for a full refund but it's been 4 to 6 weeks now and I still haven't received my FULL REFUND!!! I CALL THEM BACK AND THAT ONE LADY TOLD ME TO WAIT FOR 5 BUSINESSES DAYS AND I STILL HAVEN'T RECEIVED ANYTHING! I DON'T THINK I'M EVER GONNA OREDER FROM THEM AGAIN!!! WRITING THIS REVIEW IS REALLY **** ME OFF!!!"
Detailed Ratings
Pricing of products and services
Overall customer service
Product Returns/Refunds/Exchanges
1/5
Updated on: 2021-08-23
Exchange and returns
"They over charged me 2 times. I am still waiting for a refund. There customer service stinks. DO NOT ORDER FROM THESE PEOPLE!!!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2021-08-10
A Garbage Company!!
"They are high priced... products and shipping!! In order to get the sale you have to buy more than 3 of the item!! If you have an account and say your due date is the 21st of the month... and you pay it on that date but it's after 6pm, you are charged a $29. late fee although you paid it on the due date!! It cost say $24.99, you have to buy 3 of them for the sale price, and shipping is $18.00 plus the tax!!"
Detailed Ratings
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2021-07-23
The worst company to order from.
"I ordered graphic T-shirts, took about a month to arrive. When they did finally come, they were so cheaply made, knew they would not survive one wash. Sent them back, took another month for them to acknowledge that they received them and the return was being processed, another month has passed, and my account has still not been credited. They say they are investigating, but until it is resolved, I must continue to make the monthly payments. In the meantime, they have increased my credit limit. That does me no good. I am still paying on merchandise I don't have; increasing my credit limit does not put money back in my pocket. I will continue to pay it off, only to protect my credit rating. I WILL NEVER ORDER FROM KING SIZE DIRECT AGAIN!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2021-06-12
If I had I Choice I wouldn’t even give it one star
"This is the worst company I’ve ever dealt with. Not only did it take seven weeks to get order. So I tried to cancel it and they told me no it’s in the shipping stage we. I returned my shirts because I Felt they more cheaply made . So not only did I not get free shipping which they charged me what’s the charge me they call it stocking fees so far it cost me26. dollars. I wish I would’ve read these reviews before I order from this company"
Detailed Ratings
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2021-06-10
So unhappy and upset with this place, shipping is horrible.
"Placed order for Father's Day on May 14, was told yesterday that order was shipped but not true. Guess it will get here by 2022. Was told order can't be canceled. Will never shop here."
1/5
2021-05-20
horrible CS
"Order shorts 10 days ago and still have not shipped out.. spent 90 min hear the same thing being transferred, disconnected, connected to a fax machine, but no manager and all they do is apologize and say covid.. sorry but covid.. I have my own business and and a year later Covid is no excuse for poor CS"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2021-04-20
Can I give a negative 5 stars
"I ordered 3 shirts on March 27th, it is now April 20th. Just seven more days and it will be a month. It took them two weeks to ship my item and now it is stuck 3 hours away from my home. It has been there for 5 days. Not sure who they use for shipping as the USPS tracking info says waiting to receive the package. I emailed their customer service team two weeks ago and received no replay. If I had known I was going to have to wait for a month to receive my purchase, I would never have ordered from these guys. I wish I had seen all the bad reviews before ordering. Just for reference I ordered a watch from Singapore and got it here in 4 days. These guys can't get three shirts from Indianna to Texas in a month. Buyer BEWARE."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1 - 15 of 132 reviews
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
About KingSize Direct
Specializing in mens big and tall clothing for over half a century, we carry sizes l-9xl, waist sizes 36-80, and wide and extra wide shoe sizes 8-16.
KingSize Direct
visit the website
Share KingSize Direct's Store Rating
