Payment options

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  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security


  • option not available International Order
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Review History & Profile See full Rating history

Product & services pricing 9.09/10
Chance of future purchase: 8.96/10
Shipping & packaging: 9.17/10
Customer service: 9.17/10
Return/Replacement policy: 9.09/10
Click a star to Write a Review!

Great company

"Very good product, also good customer service. There was a mistake with one of my orders and customer service took care of it very quickly. Satisfied customer. Very fast shipping too, I always get my product within 2 days"

Helpful Cool


Absolutely incredible service adn communication



Feb 16, 2:00 PM PST

To Whom it may concern,

Just wanted to take a few minutes and say "Thanks" for the product that you sell, the service that you provide and the flawless, excellent communications that I receive when working with your company. I have never had any issues with my orders or the payment methods... and the shipping is always on-time and very predictable. This is very important when purchasing supplements on-line. I have worked with your customer support and they were very professional and helpful.

Keep it up... and I will remain a very happy and loyal customer. Thanks again!!

Loyd Johnston

Helpful Cool


My go to company

"I have had nothing but exlempary service from their customer support team. They have genuine products at competitive prices. My only go to company for Kratom."

Helpful Cool


Awesome Company

"This company is the best place to buy Kratom products. Their customer service is fast and very helpful. I would recommend them to anyone. "

Helpful Cool


Terrible Customer Service

"Product was subpar, Capsules ok. Order not received and I was told to figure it out myself with the shipper. Then told from the shipper I couldn’t file a claim. What a joke! Then the response time on tickets says 24 hours but 3 days Fr-Sat/ Sun with then finally Monday afternoon after NO response I emailed (since you can’t seem to actually talk to a person l) that if we couldn’t get this resolved I would likely have to charge this back. Their response was great we can’t have you as a customer. What!!? Wow. Product was subpar to begin with. This was only my second time ordering. Too bad, there is only 100 other amazing dealers with great service that actually care about their customers! Go somewhere else!"

Helpful Cool


Super satisfied customer!!

"Outstanding customer service and response time!! Beyond fair prices, and great customer loyalty rewards. Amazing company all the way around!!!"

Helpful Cool


Amazing company

"This company has gone above and beyond with customer service. The shipping is always super fast and the product is always on point!! "

Helpful Cool


The best

"Amazing company to go though very helpful free shipping package came early and the best prices.. Hands down the best"

Helpful Cool


I still haven't received my last order I don't know what's going on but you guys got the money

"I been ordering from you guys for around 2mo the but I still haven't received my last order I can never talk to someone I emailed you guys what's the deal can someone email me shannunbroussard44@gmail.com"

Helpful Cool


Great customer service!

"The customer service at Kraken Kratom are awesome!"

Helpful Cool



"I ordered my product for kraken last night paid 1790 for next day air no tracking number still says processing I got a call but it was just recorded telling me my payment coming out any idea when I will get it"

Helpful Cool


Horrible Quality

"I have been using Kratom for 14 years. The quality of Kraken Kratom is horrible. They happen to charge double most venders who have a+ product. I needed to order from them due to my regular supplier being offline due to hurricane Irma. I cannot tell you how mad I am for wasting my money on this crap. Their Kratom has zero potency"

Helpful Cool
+ Read user comments


Og bali is five stars

"Okay, first I want to say that my package was lost and they replaced it with no problem. This is amazing because most vendors want a police report or something crazy. My favorite strain they sent me by far was the og Bali. It had a nice slow onset and lasted about six hours. I will definitely be ordering more soon. "

Helpful Cool


Expensive but top quality

"Kraken Kratom is a good company and my 2 $100 orders were filled promptly with no issues. They even threw in a nice sample.

The quality of the kratom was on a par with the best vendors on the Internet.

I took off one star off because of their pricing. Even their large bags (112 grams) still price kratom at over 50 cents a gram. I can buy the same quality kratom from another vendor in kilo quantity for 11 cents a gram. I know Kraken offers coupon-type incentives that somewhat reduces the high prices, but still not enough to be competitive on quantity purchases.

I have had severe back pain for a number of years and recently my doctor has substantially reduced my hydrocodone prescription, and kratom has provided an excellent alternative. The pain relief and mood enhancement with kratom has been amazing, and has helped me reduce my opiate intake by 2/3. I take 10 g. of kratom every other day, so buying in kilo quantity makes good sense.


Helpful Cool


The best products and the best customer service

"I give krakenKratom a 5 star negate not only are there products excellent quality but the customer service is what really catches my eye and gives me butterflies. There nice, efficient and patient. The products are sightly cheaper than most online vendors but the quality definitely isn't. Thank you krakenKratom fur bring there for me and thank you Ann."

Helpful Cool

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