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Good Enough Considering the Volume of Business They Do.
"Kraken Kratom, along with their West Coast neighbor Phytoextractum, well they're both probably the busiest, most used kratom vendors operating on the web. Their prices are very affordable, they ship fast and most of the time their quality is good. "
Decent Company , Qaulity Product and Good Customer Service
"I've only been ordering from Kraken Kratom for a little under 3 months but am really impressed thus far with a few caveats. This review may be amended if my experience with them changes. I'd grade the overall looks of the site as average but ease of use gets high marks. Prices are consistent with other sites selling the same products but it does offer a few nice bonuses. If you sign up as I did you receive a weekly newsletter which can keep you up to date with new merchandise and specials as well as receiving coupons which offer some really great deals! Quality of product is really good with a special nod to their "gold standard" Kratom. Merchandise is fresh and comes in easily identifiable packets containing the strains name on the outside of the pouches. They send quick notifications of invoice number, day the shipment goes out and tracking number so you may follow your purchase anywhere on it's route. You can also choose who you wish your carrier to be and they even offer free shipping. My one customer service experience with them was a net positive. I ordered several items to be overnighted. Two of the items were small ticket but the third item was one of the most expensive they carry. When my package arrived the higher cost item was not in it. The invoice itself indicated it was enclosed (con) which alarmed me and I contacted them immediately. Their service rep had no explanation for why the invoice indicated the item had been sent but assured me that the item was only out of stock and would be sent to me as soon as their next shipment arrived. He did not have an exact date for that (sometime next week..con) He was proffecional, friendly and understanding which lessened my stress at having not received the item on time but it was troubling that he didn't have an exact date for arrival. However, he did keep me updated and sent the item out the same day it arrived in their warehouse. When I opened my package, to my surprise, they had doubled the amount of the product I had ordered at no charge to me as recompense for it having been out of stock (pro). Additional cons: Upon seeing a few other reviews it seems as though late merchandise may be a problem for them. Unfortunately, though this is an issue I have seen with most vendors who sell organic products. I'm not sure any other companies could do much better. Their sample packets aren't really much of a good deal. They charge the same price for all of the samples and each sample is sold separately. So while you may pay less for the sample, it's counterpart may actually be cheaper. A 13 dollar item may cost you only 10 bucks but when you factor in the amount you are getting (1 gram per sample vs 5 non-sample) the time it takes to deliver and shipping costs you'd make out much better in simply paying a few dollars more to get a lot more product. "
"I'm sorry you went through that, but honestly it is Fed Ex who f*cked up. I had the same issue with USPS for 2 day shipping. Kraken did their part because I tracked the package. They sent it out on time and it left the post office from Portland, but somewhere in route it stayed in limbo for 3 extra days! Kraken reps were tracking and calling USPS too! They were very responsive to my inquiries. They were just as frustrated as I was. So they we're willing to ship a new order plus samples. But my package arrived right when I was going to file a claim with USPS. They still sent me samples. I am very pleased with the quality Kratom they have!! Good stuff! I already have reward points and coupons for my next order! Woo Hoo!!"
"I have been a customer for over a year with this company. Had one problem in that time. They accidently send a different strain then I ordered. I let them know and the overnighted the correct strain at no cost to me. Free shipping plus a free 112g bag for their mistake... Wish they made mistakes more often. I'm writing this review because of this experience but the reason I've stayed with them for so long is they have the best prices I've found and their products are really good. Worth checking out for yourself."
"Shady people. I got burned by Kraken Kratom on my third purchase, after 2 nice orders. I paid them $23 to ship overnight, they promised I'd definitely get it the next day. I didn't. I contacted Kraken; they refused to call FedEx to see why my package wasn't moving. Finally, 2 days later, the package finally arrived in my area. I thought, 'ok, I finally get my so-called next day order'. (These were weekdays, mind you). But then the Tracking showed an "exception". I called FedEx again (because Kraken still refused to help me) and - guess what - Kraken had just requested that FedEx "Return to Sender" -- when it finally gets within 10 miles of me. Pretty shifty and I don't know why they pulled this stunt. And Kraken still has my money, $73. But I'll just have my bank force the money back out of them. Don't learn the hard way like I did about these people."