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1/5
2019-09-11
Sold me at Tablet that could not be setup due to a security feature
"I bought a tablet though them got it in mail didn't get around to setting it up for a couple of months found out it was a refurbished tablet that cant be setup due to a security feature installed in tablet. I am out of the 30 day warranty and the fact the sold me a boat anchor had 0 effect on them. Wouldn't buy water from them in the desert from here on out."
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1/5
2019-05-12
Terrible service
"They posted on Amazon a very good condition like new projector for $44.. then I get an email pretty much beating around the Bush that it was posted wrong and they canceled it , saying out of stock instead of honoring they mistake dont do business with these people"
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1/5
2017-08-06
Company makes up policy as they go
"Contacted them for a refund within the 30 days of receipt of a product. The said that the return has to be initiated 30 days from the order, even though it took 13 days to receive the product. The web policy states it is 30 days from receipt.
I would not use this company. They sold products they did not have in stock, would not respond to emails and, in the end, were dishonest about their policy."
1/5
2009-09-14
"Ordered a hard drive for my computer and on the page it listed that they had 15 left in stock. A few days later I get an email stating the following...
Thank you again for shopping at Lagoom.com!
We have to cancel your order because the product ordered is now on allocation and not likely to be fulfilled soon as reported by our supplier. Please let us know what your requirements are so we may help you find a suitable replacement. We do apologize for any inconvenience this may have caused and hope this have reached you in a timely manner to minimize your trouble.
So basically I was lied to about them having 15 in stock and this is their way out. I guess I will have to stick with trusty dependable newegg."
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5/5
2009-03-20
"First time shopping with them. Have a really good prices. Great packing and fast shipping."
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5/5
2009-03-06
"good price, item as advertised. received the package within 5 days after placed the order. Thats acceptable for ground shipping."
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5/5
2009-03-03
"Great company, I made my purchase on 2/22/09 and received a phone call to verify that my new address was correct. They also setup my parts for signature delivery to protect me against any theft/issues that I may have had. Thank you for a perfect transaction yet again!!!"
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1/5
2009-03-02
"15% restocking fee is ridiculous. To be charged 15% on an un-opened product you just received and have to send back is plain ridiculous. I was charged $132.00 on an product still sealed in the shipping package.
Their justification for this fee is that they have to ship the product back to the manufacturer and pay a fee and that's why they charge 15%. To me it would make perfect sense to keep that un-opened product in their own warehouse so they don't have to charge the 15% restocking fee to their customers.
It seems to me like this is a shady practice because I can't figure out a legitimate reason to justify this type of fee especially when I wanted to turn around and invest that money right back into their company.
So in general I would be willing to pay more for a product provided I would be guaranteed better customer service."
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5/5
2009-02-19
"Fast shipment and Mobo was protected very good. will do buisness again. just wish Lagoom.com wasnt in California. The sales taxes out here in California is just recockulus! Lagoom.com Rocks.
p.s. Lagoom 1 thing you should offer pro-bono to your California residence customers. Thanks"
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5/5
2009-02-14
"Saw this item for three times the price in Skymall.com. Promptly received the merchandise. I am so pleased that I am ordering one for my daughter."
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1/5
2009-02-03
"I'm getting components to build a computer and Lagoom.com had a few compelling items on my list though I ended up with only the computer case ordered. I ordered from Lagoom because the shipping from Freemont, CA to my Oregon home is a 2-day trip by the ground method chosen; even if the weekend order was shipped out as late as Tuesday, I'd be easily building my system over the weekend. THEY SHIPPED FROM GEORGIA!!
There's NO way to tell that ground shipping will be 2 days or 7 when placing an order from Lagoom.com. My weekend order will result in a Monday arrival of the NEXT week. Had I known the trip was cross-country, I may have chosen the 3-day shipping. But why pay for 3-day shipping when ground would make it in 2 days? Because packages WILL NOT NECESSARILY be from anywhere NEAR Freemont, CA, yet the website has NO INDICATION that packages are shipped from around the country.
Severe disappointment in this store especially after having seen the decent ratings on this site. Silly me, I expect a company to be up-front about distributed warehousing or have some way to know the true shipping situation before the order is shipped.
Do I expect too much?"
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5/5
2009-01-15
"Great price on a very difficult to find item. Called to confirm availability and received excellent customer service. Also, shipping was extremely fast."
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5/5
2009-01-14
"Excellent customer service, quick shipping."
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5/5
2009-01-14
"I was not a very easy customer for lagoom. Ordered a product and had to have it returned for certain reasons. They shipped the product fast and did not have any problems returning the order. I would recommend them to anyone."
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4/5
2008-12-05
"pretty good, but i think they should tell you more upfront when you order that they ship with "signature required" so it makes it tough if you are not home during the day."
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1 - 15 of 63 reviews
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Retailer Information
Contact:
10:00am - 5:00pm Mon-Fri Closed Sat, Sun and Holiday
510-353-9563
sales@lagoom.com
Lagoom
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