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  • LensesRX

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.34/10 7.34/10
    Chance of future purchase: Rating 6.56/10 6.56/10
    Shipping & packaging: Rating 7.81/10 7.81/10
    Customer service: Rating 6.96/10 6.96/10
    Return/Replacement policy: Rating 5.83/10 5.83/10
Voice your opinion! Review LensesRX by clicking a star below.
Rating 10/10

The BEST quality, the best service, the fastest turn around, at the best prices... its all right here!

"I have been a Customer of LensesRX since 2012. This is my third pair of glasses, ( One pair was for my son). I recently had my eye exam and somehow could not find my way back to LensesRX... I just could not remember their name exactly....so I ended up getting my lenses from Lenscrafters. The price was insanely HIGH and sadly, they didn't have the time to really talk to me about my needs, so I ended up with something I didn't really want, HD lenses that would not support Transition darkening lenses. I hated them, especially having to put on over the lenses sunglasses all the time ( I live in Florida) After a few weeks I started looking again... where did I SAVE that info from LensesRX??? After nearly pulling my hair out, I did find an old email.. and voila! I sent my frames in, ordered EXACTLY what I wanted: Verilux S design, Cryzal Sapphire, Transitions!! With the already lower price they offer , plus discount coupon I found on the internet, I saved a TON! My glasses arrived today ( took less than 2 weeks from the day I mailed the frames in !!) and I LOVE them! Their workmanship is excellent, Customer service is wonderful ( I called them a lot with questions about my lenses and when they would ship) and I could not be more satisfied with the entire process. If you are looking for eyeglasses, I HIGHLY recommend LensesRX!! "

Rating 10/10

the BEST that i have deal with.

"they have been in bus. for awhile so it bounds for mistakes...here and there...form what i gather form dealing with them...they are very professional and the PRICE is unbeatable...trusted me when i said UNBEATABLE , because i have checked around town for prices FOR THE SAME THING.
generally, you save at least 50% as compare to optical stores or doctors offices.
for the NEWBIES it best if you chat with them first to find out what exactly that you order.
i made the mistake the first time, the second time what perfect.
i ordered it on 12/01/2014 and they shipped it on 12/15/2014 and now i am ready for the third pair with them. 11/2016.

Rating 10/10

Nicest people ever!!

"It is also cool to know that they have such a good selection and some of the harder to find cool frames too!

Thank you!

Rating 10/10

Great work!

"From beginning to end of the order, everything was detailed and very thorough. Questions were answered immediately if something came up with the order. I received the order back less than the time promised and the eyeglasses were perfect. We will be sending in more orders soon!

I do want to comment though..when I first made the call to get information, the person I spoke to had no personality. And, she wasn't very helpful. She would answer my questions with one word answers. It didn't give me a good first impression of the company. I didn't get her name. But, When I called again for another question, that person was very helpful which is why I continued with the order.

Rating 2/10


"I ordered a pair of $10.00 frames from Lensesrx.com on 8/24/16. They sent me the incorrect size. I called them and their idiot customer service rep was arguing with me that "the paperwork said we sent the correct size". I told them you did not and she once again said yes they did send the correct size. It went back and forth a few times. I finally hung up.

I called back, explained the situation and the customer service rep said they will "expedite" the return and sent me a return label to send back the incorrect frames.

A few days pass and I don't hear from them call back and they said "oh we have to receive you return first before we "order" the replacement". Now I can't see and can't go to an Optician since I was in an accident and ask to speak with a supervisor.

The supervisor said that they can't expedite my request because they have to "order" the frames from their distributor. He said he would call them. I asked why can't they drop ship them directly to me since it was your mistake and he said they can't ship products (?) what kind of distributor can't ship a product???

...that was a week ago. Still no glasses and no contact from them.

Don't walk, run from these guys, they are horrible.

Rating 2/10

Buyer Beware!

"The buying process is fine, but dealing with customer service is another story. If you purchase the Extended Warranty expecting it to be an extension of the Standard Warranty, get ready to be surprised! Nowhere on the website (or within any documentation) does it state you will void/opt out of the Standard Warranty by purchasing the Extended Warranty (even though it plainly states that the Standard Warranty is "Included With All Purchases") . All I wanted was for them to honor their warranty with a lens replacement due to one lens having the wrong prescription and was denied because I bought the Extended Warranty (my request was made after the 60 day period - they were a spare pair I didn't wear for a while). However, it shouldn't have mattered since the Standard Warranty has a Lens Warranty within that states "Prescription accuracy is guaranteed for the lifetime of the lenses." Constant arguing and telling me I was wrong even though they avoided the truth I copy and pasted from their own website made it so I ended up refunding; which is fine by me because they lost more money than I did due to also having the prescription lenses replaced once before, since the original order was not delivered accurate (it was within the 60 days stated in the Extended Warranty). I was actually told that I opted out of the Standard Warranty! This definitely screws the customer and the company itself, and makes for unneeded frustration. I'll never shop with them again, and I'll never suggest their services due to crass customer service and just plain lying about their own warranty. Two big issues in my book."

No Avatar

Rating 2/10

Hung up

"I called and asked 4 question about the frames. The 4th question was how tall the frame lens was. They hung up on me. I called back and they hung up on me 2 more times. I was really ready to buy from them."

Rating 10/10

Varilux progressive Kings

"Thank you for the excellent job you did with my Varilux progressive lenses!! Progressive lenses can be very difficult to fabricate if you don't know what you're doing. Also for how quickly you had them done. Consequently I will be using you exclusively for my lenses.

Sebastiano Cornelio

Rating 10/10

Fast Turn Around

"After researching websites on eyewear I decided to order my 2 pair of eyeglasses from Lensesrx. From the time I submitted my order, and having them shipped to my home address took 7 days. That's right 7 whole days from ordering to delivery. Wow! That's from New York to California. I anxiously waited for my eyeglasses to arrive and I was very happy the moment I opened the package. The quality is better than any other glasses I've ever had. Very good quality! The website was easy to maneuver, and the customer service was excellent. I ordered another pair and I'm currently waiting for them to be delivered. I'm also happy they ship via USPS they're so much better than the other delivery service."

Rating 10/10

First time buying glasses online

" I did many hours of research on different online eyeglass stores and by far lensesRX.com
Had the frames & glasses I wanted in stock and also all the Lens treatments that I wanted to provide for my glasses. And my glasses were delivered to weeks early .

Rating 2/10

Disappointing Rude and Condescending Customer Service

"I have given this operation (3) chances and supported their business. Service is poor and I should not have to spend an entire week tracking my prescription glasses...and when I inquired the customer service witch was condescending. First call to check up if my frames had arrived and received the same rude response as if I was bothering the Staten Island Witch that answerd the phone...I will take my business elsewhere...as there are many online eyecare companies these days. You would think the idiots would appreciated a returning loyal customer!?!?!?!?"

Rating 10/10

New lenses for my fishing sunglasses

"Got them back in 2 weeks door to door. They are very nice. The lenses fit the old frames very well. Very good quality and fast turn around"

Rating 10/10

Thank you for the great Rx sunglasses

"I purchased a pair of Rx sunglasses; the customer service was great and the product as described. The pricing is very very fair, which is why I chose to work with LensesRx. The package was sent by USPS so it took a bit longer than expected (but that is not LensesRx's fault at all) -- it was still, by far, the most cost effective option and very much worth the wait! Thank you so much."

Rating 10/10

"I was always hesitant to order progressives on-line, because of the needed measurements. I am glad that I did, and especially happy that I chose LensesRx, because my glasses work 100% better than the Rx I received from my optometrist (which I lost). I researched the different types of progressives, and decided that the Varilux Physio lenses would be best, as they are middle price range and had excellent user reviews. The telephone operators were extremely helpful and patient as they walked me through many phone calls until I placed the order. Unfortunately, the Rx did not work, because I failed to be specific about how I planned to use the glasses. Their warranty covers remaking the lenses, so I got really specific like mentioning that I needed the glasses mostly for countertop and desktop work from around 21" to 24" from my glasses, and that I also wanted to use them for driving and closeup as well. I had a rimless frame to send them, and also asked them to add 2mm to the bottom of the lens so I would have a greater reading area. The original lenses were 27mm, but really not deep enough for progressives. So they adjusted the segment height without me providing another seg. ht. measurement, and they added some depth to the lens. The result was a perfect pair of glasses, that suits all of my needs. The Rx I got from my optometrist caused me to tilt my head up and down in order to clear the blurry line of lens transition and I thought all progressives were like that. Not so! The Varilux Physios are just like my natural vision, wonderfully clear, and require no adaptation period at all. I saved so much more money than it would have cost if my optometrist replaced the lenses (about $110), not to mention getting a superior quality lens as well! The operator 's help was excellent, the opticians–spot on, and the prices and discounts given were amazing and much appreciated. So, that's my story. Great lenses at a great price from great people. Very happy :-)"

Rating 10/10

"I had a 10 year old pair of Maxximized Reaction frames that I loved, but had been scratched, chipped, and the prescription outdated. Lenses RX did a great job refurbing them as a pair of prescription reading glasses for me, and I love them even more than the original. I will be updating my old frames with them from now on."

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