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4.92 / 5 (112 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
Six Months
Positive: 112
Neutral: 0
Negative: 0
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5/5
2025-03-24
Merci à Rosane du service client
"Merci à Rosane du service client de m'avoir accompagnée avec rapidité et efficacité dans un achat."
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5/5
2025-03-15
Exceptional customer service
"When an item wasn't quite what I ordered, Luis helped to fix the problem in an efficient and professional manner. Thank you!"
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5/5
2025-03-11
Well-run clothing business
"Good job,LightInTheBox, and Soraia,who helped me with my order return/ refund..
While the website takes a LOT of clicks to get to the right help with returns/refunds,they offer intelligent, and green solutions, such as a refund-minus-return-shipping-cost.I think that's fair and good."
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5/5
2025-03-11
"I ordered my dress and within a few days the price of the dress was $40.00 lower. They honored the lower cost, no questions asked. Thank you."
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5/5
2025-02-28
Soraia was wonderful!
"The jacket we ordered had a problem with the Zip. We could not even put it on. Soraia decided to send us a replacement. We are very happy with the good service. Renate"
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5/5
2025-02-27
Very fast, helpful, efficient, really polite and friendly staff. Products were excellent.
"Very good products with a fast and efficient service. I did however order the wrong sizer and when I asked for a return the staff were really considerate, polite, helpful and friendly, just providing me with a refund with no need for return. Highly recommend."
5/5
Updated on: 2025-02-24
Высокое качество работы с клиентом
"Добрый день! Одним из главных критерием любой процветающей компании является клиентоориентированность, когда во главу угла ставятся требования клиента и его интересы. Хочу при этом особенно отметить качественную работу вашего специалиста Юрия, который помог решить мои проблемы уже после получения товара. Внимательность и порядочность в сложившейся ситуации заслуживает особого внимания и запоминается на долгие годы. Хочется пожелать Юрию сохранить отмеченные высоко положительные качества, пожелать профессионального роста и совершенствования в дальнейшей работе. Спасибо!"
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5/5
2025-02-24
Review about the app 'Light in the box'
"LightInTheBox is an online retail platform that offers a wide range of products, including clothing, electronics, home goods, and accessories. It provides global shipping and aims to deliver affordable and trendy items to customers worldwide. I am using this app since long days and it is really helpful."
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5/5
Updated on: 2025-02-24
Great experience!
"Great shopping experience! The prices are amazing, and my order arrived on time in perfect condition. I’ll definitely shop here again!"
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5/5
Updated on: 2025-02-24
Reseller Rating
"I had a fantastic experience shopping here! The website is easy to navigate, and I love the wide selection of items—from clothing and phones to toys and wedding essentials. The checkout process was smooth, and I appreciate the worldwide shipping option. My order arrived on time, well-packaged, and exactly as described. The quality exceeded my expectations, and I’ll definitely be shopping again. Highly recommended!"
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5/5
2025-02-18
Roseanne is the best ️
"After placing an order I contacted them re shipping and asking if it could be expediated due to it being for a gift. In less than 24hrs Roseanne contacted me saying she had contacted shipping co. No problem and a pleasure to deal with! ️️️️️"
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5/5
2025-02-17
Excellent support
"My order arrived with part of the item missing, I reached out to to customer support and Soraia was very helpful in ensuing the missing item was shipped to us"
5/5
2025-02-17
Reklamation einer Lieferung
"Ich war sehr zufrieden mit der Hilfe von Yuriy vom Kundendienst! Er hat mein Reklamationsanliegen und meinen Wunsch nach Rückerstattung sehr schnell und freundlich erledigt. Vielen Dank!"
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5/5
2025-02-13
Customer Service
"Thank you Soraia for all your help and a satisfactory conclusion in dealing with my order."
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5/5
2025-02-05
Awasome experience
"Decent shopping experience! LightInTheBox offers a wide selection of products at competitive prices. Shipping can be slow, but overall quality is good. User-friendly app and responsive customer service."
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1 - 15 of 16243 reviews
Retailer Information
Contact:
Monday to Friday 9:00am-6pm CST
http://www.lightinthebox.
feedback@lightinthebox.com
LightInTheBox
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Category Rank
LightInTheBox is ranked #23 in shopping
LightInTheBox is ranked #19 in apparel
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