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Good return policy
"Requested information about a refund and received feedback quickly. I am therefore happy to buy from you again."
"I had ordered a show earlier this year (2017) and waited about 5 months with no results. I finally asked for a refund and haven't yet received it. I probably never will. It has been at least 4 months and I still am getting vague answers and excuses for why I have not received it. Even another pay method was offered, but nothing has happened."
"They have a good collections, but on paper. It is now 6 months since the order is placed, and the reply is still ambiguous. Unfortunately, as per my practice, it was paid in advance and not COD."
Beware shipping timeframes
"Anyone ordering from LovingTheClassics.com (LTC) needs to be away that on average they ship orders TWO WEEKS after you order them. They will also tell you that it can take up to SIX WEEKS for them to ship your order. They will also NOT tell you if you item is in stock or not. I waited 10 business days to ask about the status of my order and was sent a copy of their FAQ on shipping as a response. When I asked again what the status was, I was finally told that my item was in stock but it may take up to 20 business days for them to ship it.I've dealt with a number of small video providers, some run out of their home, and they always ship within a day or two. I'm not sure why this guy can't do that but I wanted others to be aware that prompt shipping is NOT their forte."
Waiting for last two titles of my order since January 2016
"I ordered close to 30 titles and after many emails and phone calls received all but two of the films. The last shipment was in late 2016. I will not order again unless I get the last two films that I paid for a year and a half ago."
"I ordered two videos and it took a reasonable amount of time for them to send them to me. I called them and expressed some concern that they were taking awhile to arrive and they were kind enough to refund my shipping charges. "
"Received requested item. Will notify others to buy from here as well. "
"Extremely satisfied. I got the 2 DVDs I paid for. Wrote and asked them to run down some other things I've been looking for and they were able to locate those as well. "
"The rare films have not been remastered and that is quite clear. People who have complained about that need to keep their expectations in check."
"The DVDs took a bit of time to arrive, and two of them would not play properly. LTC replaced those two. I have had a chance to review them and I am pleased. "
"1. Ordered items over the past several months. 2. They all showed up. 3. I will use this company again"
"I ordered 4 films and 3 of them were perfect quality. The 4th one could use some improvement, but to be fair the film is from the 1930s. I can't wait to order some more films. "
"Received a faulty movie, but was promptly refunded."
"Their total dedication to their customers leads me to believe the handful of negative reviews must be a fluke."
Nice to find complete films
"The film I ordered, "Kelly and Me", was complete. I have seen some copies advertised that were missing some scenes, but I felt highly satisfied with this copy. "