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4/5
2022-09-14
Excellent furniture and customer service two willing to help.
"Pretty much my entire living room and patio is modani furniture that we've acquired over the years. I had a couch delivered that was missing a part and an umbrella that was slightly damaged in transit. The service two was able to locate the missing part in the factory and FedEx it to me. The umbrella was a more difficult process. I had missed the two week window because I had been traveling immediately preceding and following delivery. Normally I would have extended the umbrella to check for any damage but the base needed to be filled with sand to raise and extend and the drivers weren't going to wait the thirty minutes of troops up and down the stairs with buckets if sand so I didn't realize the minor damage (scratches and a small discoloration due to the metal running on the fabric in transit) until I returned from my trip. That was also the time that I realized the crank to raise and lower the umbrella was opposite of the stickers indicating which way it should be turned. This is a $1,000 umbrella after the sale. There is just no excuse for that.
Because I had missed the window they weren't going to do anything at all about the umbrella. When I pointed out that it took more than four days for my sales rep to return my email and that the attachment with the means of contacting customer service was corrupted and the photos clearly showed what could only be transit damage Stephania did whatever they could on their end and hit me a small refund. I'd have preferred one in pristine shape but the partial refund was at least an acknowledgement of the issue and inconvenience.
I will definitely buy furniture here in the future but I'll insist that the delivery people wait until every part of the furniture is installed, set up and examined, regardless of how long it takes."
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5/5
Updated on: 2022-09-13
Excellent Customer Service
"Needed help with my furniture and Jenece was super helpful. Her response time was impeccable. Her communication was very professional too.
Thank you, Jenece for helping with my issue."
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5/5
2022-09-13
Gary is the best
"Gary is an awesome rep! Helped me with all my concerns"
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5/5
2022-09-13
Great customer service
"I wanted to return a mattress to get a new one because I didn’t like how firm mine was. Jenece was my customer service rep and was extremely quick and helpful to resolve my issue. Within 1 day I went from having a problem to setting up time with delivery drivers to have it resolved. 10/10 service"
4/5
2022-09-12
No stopper on Andara table
"My customer service rep Gary is awesome, I sent him a text asking him to contact me regarding my Andara table glass sliding due to the delivery service not putting stopper underneath the glass. He called me and resolved my issue. Thanks Again Gary"
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5/5
2022-09-12
Great Customer Service
"Stephiana was amazing with a return item and with an item that never came. She was quick and efficient, only downside is the wait for the correct item to be delivered but she was great to work with to get it figured out!"
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5/5
2022-09-08
Dining Chairs damaged
"He eve was quick and effective in resolving my issue. Thank you"
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5/5
2022-09-07
Stephania, our customer agent, was great!
"Stephania was very helpful with our order. She was attentive and prompt with her responses. She took care of issues with professionalism. She provided One of the best customer services we have received! We are very thankful for her effort and help! Best regards, Kate"
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5/5
2022-09-07
Excellent customer service!!!
"Jeniece was excellent when I had an issue with a scratch on one of my chairs. She handled the situation quickly and professionally!! I love this store!! Can’t wait to go back !"
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5/5
2022-09-01
Quality furniture at reasonable prices, great customer service
"I just moved into a new home and had to do a bunch of furniture shopping. Most of the stuff I ended up purchasing came from Modani. Why? Great looking stuff (stylish, modern), decent quality, and very good prices.
Most of the items were in perfect condition. However, the dining table came with some minor cosmetic damage. Gary from customer service helped me resolve the issue to my satisfaction, and I will definitely be coming back to Modani for future furniture shopping."
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5/5
2022-09-01
Stephania was GREAT!
"Stephania was GREAT in helping me resolve my problem!"
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1/5
2022-05-06
Feathers everywhere
"Purchased a Bloom sectional in August 2020, delivery was supposedly confirmed about 3 weeks later. We got a notification that it had been delivered but stayed home all day waiting and never received anything only to find out they delivered to the showroom instead of our address. So it took them a couple weeks later and then when we finally got it, we started having issues with the feathers poking out of all the cushions, pillows and even the base. A couple weeks later they brought a new sectional and took the old one away as we did sign up for the uniters plan when we originally purchased. Sure enough after about a month later we started having the exact same issue with sharp feathers poking out everywhere making a huge mess like it was a chicken coop and very uncomfortable to sit on. They did give me a small refund but when we continue to have more and more problems with this they are being very difficult and providing extremely poor customer service and not willing to do the right thing by making matters any better. I would definitely not recommend Modani to anyone after the very poor experience we have had with them. They easily could’ve fixed the situation and done what was right and all would’ve been fine, but instead they are trying to play hardball."
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1/5
2022-03-29
Terrible Quality and NO CUSTOMER SERVICE
"This store is a nightmare. They do not have customer service. You will be texting with a young underpaid employee whose job is to say no to everything. Your furniture has a quality problem? If you didnt buy their warranty - too bad. No help for you. All via text. The quality of furniture is exactly like their customer service. Stay away from them. Crooks."
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5/5
2022-02-02
Great
"I went today with my partner to ModaniFurniture after doing a research on internet to get the best deal since we needed a sofa , accent chair and a mattress.
The Sales Rep Fred was at the entrance and offered help .
We really got the best deal and felt comfortable with Fred who not only was patient with us while selecting our furniture , and gave us on a professional way the best advice.
I will recommend this place to anyone who wants to be treated friendly and respected.
We are excited to receive our delivery in the time frame that he told us."
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5/5
2022-01-18
Great furniture!
"Got my sectional sofa at Modani!
They shipped it fast and it looks great in my living room ;)"
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About Modani Furniture
Contemporary & modern furniture stores for your home at modani shop living & dining room, bedroom, patio and outdoor in miami, new york, los angeles, san francisco, dallas, houston, atlanta, chicago.
Modani Furniture
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