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5 / 5 (3 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months
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5/5
2025-03-12
Trane Furnace
"From Edmonton AB.
I ordered my part and it was processed that day and out the door the next day. Their promised delivery time is bang on if not earlier. I totally recommend this company and being family run, well done! AND Canadian too! I plan on ordering all my future parts through them."
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5/5
2025-02-28
Great to have a Canadian Supplier for Individuals
"It is great to have a Canadian supplier for HVAC parts that ship across Canada to individuals."
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5/5
2025-02-08
Thanks for assisting me with my furnace fan blower motor
"To whom it may concern, I have a old sears homart furnace and my fan blower motor stopped working. I must of messaged around 15 different havac parts store and at this store Caitlin took the time to really assist me with a similar but not 100% exact motor. When I received the motor it fit and worked great. Thanks Caitlin for taking the time to assist me with my old furnace part."
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5/5
2024-07-12
Super helpful and responsive!
"Matt was extremely helpful in supplying me with the parts I needed, he even delivered it to my doorstep as I needed the parts urgently. He even helped me troubleshoot my issue so I didn't buy parts that I didn't need. I would support this company again in a heartbeat!"
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5/5
Updated on: 2024-06-26
Motor Control Board
"I needed a motor control circuit board that was difficult to find. Oem Havac Parts Canada not only found one for my furnace but provided the best pricing. Communications was quick and answered all my questions satisfactorily."
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2/5
2024-03-24
Delivery times are too long
"Communication was good but it took longer than average to get an email response. The original part number I ordered from their site was for a different furnace manufacturer for some reason, but they were able to sort out an alternative part number that matched my furnace. I was very happy that they contacted me to confirm the part number and furnace model, but once this was sorted out it took a long time to receive the part. I could have ordered the same part from the US for cheaper and would have received it sooner. I assumed because this was a Canadian company I would have received the part much faster. I had to heat my house with space heaters for a week because my furnace fan completely failed within the shipping time."
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4/5
2023-12-28
Excellence Service
"Oem HVAC Parts Canada successfully located the furnace inducer motor I needed. I initially sought a Lennox inducer motor, which was priced at approximately $600.00. However, they managed to source an aftermarket alternative for around $270.00. I'm truly satisfied with the outcome, and overall, I have no complaints."
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HvacPartsCanada from Oem Hvac Parts Canada has responded
Posted Feb-20-2024Thank you for your kind feedback! We greatly appreciate your positive comments. At our company, customer satisfaction is our top priority, and we always strive to exceed expectations. We value all feedback from our customers and are grateful for those who take the time to share their positive experiences. We understand that in the HVAC industry, it's often the dissatisfied customers who are more vocal with reviews, so receiving positive feedback like yours is truly encouraging. Once again, thank you for choosing our services!
1/5
2023-09-22
Misleading "In-Stock", Slow to Ship, Non-Responsive Customer Service
"This retailer prides itself on being a small business that is family owned and operated. This would give you the impression that they care about customer service. Unfortunately, this was not my experience. Poor responsiveness to inquires, items listed as "in stock" that the retailer never actually stocks, and no means to contact them by phone."
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HvacPartsCanada from Oem Hvac Parts Canada has responded
Posted Sep-23-2023We appreciate your feedback and would like to address the concerns you've raised.
Firstly, we want to clarify our use of the term "in stock." We have consistently defined this in our terms and conditions, which are easily accessible on our website. At our company, "in stock" means that the item is available with our supplier. Every customer is responsible for reading and agreeing to our terms and conditions during the checkout process. We make it explicit in our terms what "in stock" implies to ensure transparency.
Regarding communication, we have made clear how customers should contact us. Being a family-owned and operated business, we may not have the same resources as larger corporations, and maintaining a full-time phone staff is not financially feasible for us. We appreciate your understanding in this regard.
In your specific case, your email was received by our system on the 19th of September after our regular business hours. On the 20th of September, we were actively engaged in picking up and packaging items, including your transformer. Unfortunately, we had no way of knowing that you wanted to cancel your order at that point, and by the time we saw your email, the order had already been shipped on the 20th of September.
We understand that you later informed us that you had ordered a second transformer from a different US-based company and wished to return the one you purchased from us originally. You mentioned the conditions set by the other company, including a 30% restocking fee and return shipping costs if you were to send the item back to them.
Here are the quoted emails for reference:
Customer's Email Sept 21st 2023: "Hi Matt,
Unfortunately (or fortunately), the other transformer shipped the same day I ordered it (from a US-based source). The transformer was priced much lower than in Canada (USD$30) but shipping was expensive so it worked out to the same price.
They charge a 30% restocking fee and I would have to pay the return shipping."
Our Response sent Sept 22nd 2023: "Hi Claudio, The challenge we encounter is that we don't maintain a stock of items but rather source them from our supplier. Consequently, I'm unable to accept returns. If you were interested in initiating a return with us, I would have to charge you what I paid for the item from my supplier. Additionally, you would be responsible for shipping the item back to me. If you're willing to cover my cost, then I can proceed with the return. Let me know Thanks Matt"
Customer's Response: "Thanks for considering the request Matt.
I would have grounds to dispute this but I won’t. I’ll eat the extra cost for the part that I don’t need.
I’ll offer my experience to other customers on public reviews. Not impressed."
As a small family-run business, we always strive to do our best with the resources we have. We make every effort to ship items as quickly as possible, and we do cancel orders if they have not yet been shipped. We regret that in this case that the experience has left you feeling dissatisfied, but we stand by our decision and responses in this situation. We maintain transparency in our policies and practices, including our definition of "in stock," as outlined in our terms and conditions. Additionally, we have reasons for not providing a phone number, which can be viewed in our video.
Thank you for taking the time to share your feedback, and we appreciate your understanding of our position.
Sincerely, OemHvacPartsCanada.ca
Firstly, we want to clarify our use of the term "in stock." We have consistently defined this in our terms and conditions, which are easily accessible on our website. At our company, "in stock" means that the item is available with our supplier. Every customer is responsible for reading and agreeing to our terms and conditions during the checkout process. We make it explicit in our terms what "in stock" implies to ensure transparency.
Regarding communication, we have made clear how customers should contact us. Being a family-owned and operated business, we may not have the same resources as larger corporations, and maintaining a full-time phone staff is not financially feasible for us. We appreciate your understanding in this regard.
In your specific case, your email was received by our system on the 19th of September after our regular business hours. On the 20th of September, we were actively engaged in picking up and packaging items, including your transformer. Unfortunately, we had no way of knowing that you wanted to cancel your order at that point, and by the time we saw your email, the order had already been shipped on the 20th of September.
We understand that you later informed us that you had ordered a second transformer from a different US-based company and wished to return the one you purchased from us originally. You mentioned the conditions set by the other company, including a 30% restocking fee and return shipping costs if you were to send the item back to them.
Here are the quoted emails for reference:
Customer's Email Sept 21st 2023: "Hi Matt,
Unfortunately (or fortunately), the other transformer shipped the same day I ordered it (from a US-based source). The transformer was priced much lower than in Canada (USD$30) but shipping was expensive so it worked out to the same price.
They charge a 30% restocking fee and I would have to pay the return shipping."
Our Response sent Sept 22nd 2023: "Hi Claudio, The challenge we encounter is that we don't maintain a stock of items but rather source them from our supplier. Consequently, I'm unable to accept returns. If you were interested in initiating a return with us, I would have to charge you what I paid for the item from my supplier. Additionally, you would be responsible for shipping the item back to me. If you're willing to cover my cost, then I can proceed with the return. Let me know Thanks Matt"
Customer's Response: "Thanks for considering the request Matt.
I would have grounds to dispute this but I won’t. I’ll eat the extra cost for the part that I don’t need.
I’ll offer my experience to other customers on public reviews. Not impressed."
As a small family-run business, we always strive to do our best with the resources we have. We make every effort to ship items as quickly as possible, and we do cancel orders if they have not yet been shipped. We regret that in this case that the experience has left you feeling dissatisfied, but we stand by our decision and responses in this situation. We maintain transparency in our policies and practices, including our definition of "in stock," as outlined in our terms and conditions. Additionally, we have reasons for not providing a phone number, which can be viewed in our video.
Thank you for taking the time to share your feedback, and we appreciate your understanding of our position.
Sincerely, OemHvacPartsCanada.ca
1/5
2023-06-21
VERY POOR SERVICE!
"Not an outright scam but VERY POOR SERVICE! I ordered a part and when it hadn't showed up after 5 weeks I reached out to customer service via email because they have no phone number to call (1st red flag). I received a prompt reply stating that my order was some how forgotten about and could be sent immediately. I asked for rush shipping or a discount for my inconvenience and received a reply stating that the price of the item had gone up since I ordered and payed for it 5 weeks ago and normally they would charge me more but since the issue was on their end they would eat that cost. I had a good laugh at that and a very hard time convincing the agent that this was not great customer service. I'm 19 replies into the conversation with this fellow and he is very determined to convince me that I am a bad customer for even suggesting they make right on their poor service. I would love to share the details of the conversation with anybody who wants to read it. Also look on Youtube for their video explaining why they have so many 1 star ratings on sites like this (2nd red flag). I normally don't go out of my way to give bad reviews like this, assuming that mistakes happen sometimes and I don't want to sewer a company for one mistake. However the attitude of the customer service agent is so ridiculous that I had to put the effort in. I can only assume that if this is a family company(yeah right) as stated on the website that this agent must be the owners son."
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HvacPartsCanada from Oem Hvac Parts Canada has responded
Posted Jun-27-2023Shipping error.
We concede that there was a shipping error with this customer's order. It was not done on purpose or with any malice. Unfortunately, the item that the customer ordered ( Heil 1085958 condenser fan blade) was not a popular item, and we had to reach out to a supplier for the fan blade. The supplier told us they would bring one in, but they either forgot or failed to do so.
Once the customer reached out and contacted us about his order status, we immediately got an alternative supplier since the original supplier had no record of the part being ordered. The alternative supplier immediately told us they had the item on hand.
I told the customer we could ship the item out the next day.
The customer asked if we could provide a discount. Unfortunately, this was not something we could do.
Why?
The fan blade price had been increased with the alternative supplier, and we could not provide any discount.
Side note: it should also be made clear that the original supplier had also increased their price on the fan blade as well.
Furthermore, with inflation hitting Canada, most HVAC suppliers struggle to keep up with the price increase.
And whether people like it or not, the truth is, if we didn't pass this increase to the customer, we would be out of business quickly.
However, in this case, we were prepared to take a hit as a goodwill gesture since we had made an error in not getting the item out ASAP.
Us not increasing the price on the customer was supposed to be the good-will-gesture. Unfortunately, the customer didn't take it as a good-will-gesture and began to lash out at us by responding with multiple "lol" and calling us a "Fishy Business."
At this point, we began to defend our business Integrity as any business owner would, by going through the facts of the situation. We did this over several emails.
(For transparency, I will provide the emails between this customer and us on our website blog page. This is to provide full transparency for the reader to be the judge)
The customer asked for a refund, and we gave him one.
Phone number: We have made a video on our website that address why we do not have a phone number. You can see the video on our home contact page.
Regarding the rest of the customer's Interpretations of the email exchange between him and us. I will let you (the reader) be the judge. I will state this; we never implied that this customer was the "bad guy." Throughout the conversation, our focus was to correct the situation by getting the item out ASAP and hopefully resolving the problem.
Mistakes happen, and when they do, we own up to them.
If we can provide discounts when mistakes do happen, we will. But I hope a simple apology can go the extra mile when we can't offer discounts due to price increases.
As to the comment about "must be the owners' son." This is false.
I (Matt) am the owner with my brother. We are both HVAC techs who have made a business selling HVAC parts to homeowners. We have been doing this for almost ten years.
Despite what many people perceive about us, we are not wealthy businessmen.
Selling HVAC equipment to homeowners is not as lucrative as many people think, and when you factor in taxes, inflation and supplier cost, we are barely surviving.
However, we are very grateful to customers who purchase from us. We don't take customers for granted. We try to work with our customers to resolve disputes when bad things do happen. And most of the time, we can resolve disputes, but sometimes we can't, regrettably. And in those cases, we have to part ways, hopefully as respectfully as possible.
We concede that there was a shipping error with this customer's order. It was not done on purpose or with any malice. Unfortunately, the item that the customer ordered ( Heil 1085958 condenser fan blade) was not a popular item, and we had to reach out to a supplier for the fan blade. The supplier told us they would bring one in, but they either forgot or failed to do so.
Once the customer reached out and contacted us about his order status, we immediately got an alternative supplier since the original supplier had no record of the part being ordered. The alternative supplier immediately told us they had the item on hand.
I told the customer we could ship the item out the next day.
The customer asked if we could provide a discount. Unfortunately, this was not something we could do.
Why?
The fan blade price had been increased with the alternative supplier, and we could not provide any discount.
Side note: it should also be made clear that the original supplier had also increased their price on the fan blade as well.
Furthermore, with inflation hitting Canada, most HVAC suppliers struggle to keep up with the price increase.
And whether people like it or not, the truth is, if we didn't pass this increase to the customer, we would be out of business quickly.
However, in this case, we were prepared to take a hit as a goodwill gesture since we had made an error in not getting the item out ASAP.
Us not increasing the price on the customer was supposed to be the good-will-gesture. Unfortunately, the customer didn't take it as a good-will-gesture and began to lash out at us by responding with multiple "lol" and calling us a "Fishy Business."
At this point, we began to defend our business Integrity as any business owner would, by going through the facts of the situation. We did this over several emails.
(For transparency, I will provide the emails between this customer and us on our website blog page. This is to provide full transparency for the reader to be the judge)
The customer asked for a refund, and we gave him one.
Phone number: We have made a video on our website that address why we do not have a phone number. You can see the video on our home contact page.
Regarding the rest of the customer's Interpretations of the email exchange between him and us. I will let you (the reader) be the judge. I will state this; we never implied that this customer was the "bad guy." Throughout the conversation, our focus was to correct the situation by getting the item out ASAP and hopefully resolving the problem.
Mistakes happen, and when they do, we own up to them.
If we can provide discounts when mistakes do happen, we will. But I hope a simple apology can go the extra mile when we can't offer discounts due to price increases.
As to the comment about "must be the owners' son." This is false.
I (Matt) am the owner with my brother. We are both HVAC techs who have made a business selling HVAC parts to homeowners. We have been doing this for almost ten years.
Despite what many people perceive about us, we are not wealthy businessmen.
Selling HVAC equipment to homeowners is not as lucrative as many people think, and when you factor in taxes, inflation and supplier cost, we are barely surviving.
However, we are very grateful to customers who purchase from us. We don't take customers for granted. We try to work with our customers to resolve disputes when bad things do happen. And most of the time, we can resolve disputes, but sometimes we can't, regrettably. And in those cases, we have to part ways, hopefully as respectfully as possible.
4/5
2023-04-12
Good service
"Although they were not able to get the part I needed, they were very responsive to my inquiries and I appreciate that"
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HvacPartsCanada from Oem Hvac Parts Canada has responded
Posted Jun-29-2023Thanks, Gregory, for your understanding.
This customer had ordered a Venmar/VanEE 03124 Damper Actuator Assembly.
The problem we are facing at OemHvacPartsCanada.ca is that Venmar is currently phasing out many of its old replacement parts.
This is becoming extremely frustrating since many customers still want to buy the old replacement part, but our now finding out that the part is no longer being made.
Another problem with Venmar is slow shipping.
Venmar will teach you how to have patients if you don't have patients.
If people think we are slow at responding to email inquiries, try dealing with Venmar. It can take days, to hear back from them.
I have plenty of suppliers that hate dealing with Venmar because Venmar will give them the runaround.
And when orders are placed with Venmar, it can take weeks, if not months, for our suppliers to get the items in.
Nevertheless, we do appreciate customers who understand difficult situations as Gregory did.
And if you are looking for a Venmar 03124 Damper Actuator, email us to see if we have one available. Thanks again to Gregory for his understanding.
This customer had ordered a Venmar/VanEE 03124 Damper Actuator Assembly.
The problem we are facing at OemHvacPartsCanada.ca is that Venmar is currently phasing out many of its old replacement parts.
This is becoming extremely frustrating since many customers still want to buy the old replacement part, but our now finding out that the part is no longer being made.
Another problem with Venmar is slow shipping.
Venmar will teach you how to have patients if you don't have patients.
If people think we are slow at responding to email inquiries, try dealing with Venmar. It can take days, to hear back from them.
I have plenty of suppliers that hate dealing with Venmar because Venmar will give them the runaround.
And when orders are placed with Venmar, it can take weeks, if not months, for our suppliers to get the items in.
Nevertheless, we do appreciate customers who understand difficult situations as Gregory did.
And if you are looking for a Venmar 03124 Damper Actuator, email us to see if we have one available. Thanks again to Gregory for his understanding.
5/5
2023-02-01
Great service and price
"Needed a blower motor for a VanEE HRV. Price was almost $100.00 less than anything I could source locally.
Delivery via Canada Post which is perfect for a rural address.
Second order from oemhvacparts.com, and will surely use them again."
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HvacPartsCanada from Oem Hvac Parts Canada has responded
Posted Jun-29-2023Thanks for the nice words. For customer who are looking at Venmar units and how to Install a Venmar 12908 motor. Please watch this video. Thanks again!
4/5
Updated on: 2022-11-07
Good customer service with OemHvacPartsCanada.ca
"I was looking for a inducer motor and I came across OemHvacPartsCanada.ca.
I sent them an email to confirm that I was order the correct motor. They wrote back a few hours later and affirmed that I was.
All in all, Good customer service"
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HvacPartsCanada from Oem Hvac Parts Canada has responded
Posted Jun-29-2023Thanks Jean! Just a reminder to other customers who are looking for a replacement part. Sending us your furnace, AC model and serial number in the contact page, helps! This saves time as we will not have to email you to send us this info. If you are wondering where to find your furnace or AC model number, please watch the below video. Thanks again Jean!
4/5
Updated on: 2022-10-10
No issue with the Company.
"No issue with the Company, order a Inducer motor for my furnace from OemHvacPartsCanada.ca and it arrived with in a short time later. Took me no time to Install the new part. Overall experience, was decent."
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4/5
2022-10-08
Overall the experience was painless and quick
"I need to buy a 12908 motor:
I send a photo of the Model and S/N of my unit. The motor had died. They replied within a day with the replacement part info. The part arrived in about 7 days. Took me all of 15 mins to reinstall it and it fired right up. Overall the experience was painless and quick."
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1/5
Updated on: 2022-06-13
Complete Zero star rating
"I have been emailing and messaging this company to find out about an order I put through online. Originally ordered on June 03/22. I finally requested my money returned as the site says refunds only within 14 days. I’m about to report them to the Canadian government as it’s illegal to take money and not provide a product.
I hate how people try take advantage of people struggling to make a living. Shame on them."
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HvacPartsCanada from Oem Hvac Parts Canada has responded
Posted Jun-28-2023Email Unanswered.
Unfortunately, many customers think we are a big multimillion dollar company. We are not.
I've seen on other websites that OemHvacPartsCanada.ca is perceived to be worth five million dollars.
I do not know where people get these numbers, but let me Refute that silly rumor. We are far from being a multi-million dollar company. We are far from being a hundred-thousand-dollar company. We are a small family-owned business surviving in a highly competitive and challenging market.
We do everything ourselves. We answer emails, pick up items, list items, ship out items, and make products and how-to-do videos when we have time.
Regrettably, we can only moderate the emails for a short time.
So, it may take a few hours or even a day before you can hear back from us after you have emailed us.
And sometimes, your message might even end up in a spam folder. It's unfortunate, but these things happen.
This is why we recommend customers who have not heard back in 24 hours; contact us again. (This does not count weekends.)
In this customer's case, that is what happen. His email came in, but we were not notified of it.
Only after checking the customer order number did we discover the error.
We contacted him immediately, and he wanted a refund which we understood.
We thought the issue was dealt with, but the customer apparently wanted to air his grievance - he has a right to.
My real issue with his review is the ending part when he states.
"I hate how people try take advantage of people struggling to make a living. Shame on them."
While I can understand the frustration in his missed email, I take minor offense to the idea that we are trying to take advantage of people.
This is simply false. We always try to treat customers the way we would like to be treated, and we operate on Probs 10:9
"Whoever walks in integrity walks securely, but he who makes his ways crooked will be found out."
Trust me when I say I understand how challenging this economy is as we, too, are struggling to make a living.
Unfortunately, many customers think we are a big multimillion dollar company. We are not.
I've seen on other websites that OemHvacPartsCanada.ca is perceived to be worth five million dollars.
I do not know where people get these numbers, but let me Refute that silly rumor. We are far from being a multi-million dollar company. We are far from being a hundred-thousand-dollar company. We are a small family-owned business surviving in a highly competitive and challenging market.
We do everything ourselves. We answer emails, pick up items, list items, ship out items, and make products and how-to-do videos when we have time.
Regrettably, we can only moderate the emails for a short time.
So, it may take a few hours or even a day before you can hear back from us after you have emailed us.
And sometimes, your message might even end up in a spam folder. It's unfortunate, but these things happen.
This is why we recommend customers who have not heard back in 24 hours; contact us again. (This does not count weekends.)
In this customer's case, that is what happen. His email came in, but we were not notified of it.
Only after checking the customer order number did we discover the error.
We contacted him immediately, and he wanted a refund which we understood.
We thought the issue was dealt with, but the customer apparently wanted to air his grievance - he has a right to.
My real issue with his review is the ending part when he states.
"I hate how people try take advantage of people struggling to make a living. Shame on them."
While I can understand the frustration in his missed email, I take minor offense to the idea that we are trying to take advantage of people.
This is simply false. We always try to treat customers the way we would like to be treated, and we operate on Probs 10:9
"Whoever walks in integrity walks securely, but he who makes his ways crooked will be found out."
Trust me when I say I understand how challenging this economy is as we, too, are struggling to make a living.
1 - 15 of 19 reviews
HvacPartsCanada from Oem Hvac Parts Canada has responded
Posted Apr-10-2024As you're aware, and I wish had been included in your review, there was some confusion surrounding your order which also caused a delay in your order. Initially, you ordered a Carrier wheel, but after we requested your furnace model number via email, it was discovered you actually needed an Armstrong wheel. This discrepancy led to some delays, as our system is not set up to process Armstrong model numbers, despite Lennox owning Armstrong.
Nevertheless, we were able to track down the correct wheel after some back and forth with Lennox. However, the wheel needed to be ordered in, and although we were under the impression from our Lennox dealer that it would take a day or two, it ultimately took a few days to arrive. Once we received the wheel, we shipped it out immediately.
We always strive to do our best, but sometimes delays are an unavoidable reality in this industry. Had I known there would be a delay, I would have informed you immediately, but I was relying on the information provided by our supplier. Thanks for your feedback