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1/5
2005-08-19
"Don't make international orders, they will charge your credit card, then ask for confirmations (photos). I am in the process of reverting the operation now, with my bank. May be they should remove support for international customer, they don't want to send products, even if they already process your credit card."
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5/5
2005-06-18
"PCToyLand has EVERYTHING I could want as a gamer. I will definately buy from them in the future."
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4/5
2005-06-05
"Prices are pretty good and the item arrived in good conditions... but the shipping was way too slow! My order was placed on April 20 2005, and the item arrived at my house in May 6 2005!!! 16 days USPS Priority Mail Shipping!?!? I would probably give them a second chance, though."
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4/5
2005-06-03
"When I couldn't track my order after 3 days, I contacted PCTOYLAND and the problem was resolved very quickly over the phone with Jennifer. The order was then shipped the very next day. Overall I'm pleased with PCTOYLAND of their service and great price."
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Delivering products damage free
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5/5
2005-04-08
"I'm very satisfied with their services. Low to reasonable prices, excellent products, very fast shipping."
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Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
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5/5
2005-03-31
"Pctoyland was one of the best online sites I have visited. I have purchased 3 times over the last year and each time is the same. Wonderful! Jennifer is alwayascourteous and helpful. My package was shipped on time and everything was nicely packaged without damage or missing products. They will for sure Crack the Egg and I hope they do. I'm a devoted customer for sure. Thank you Pcotyland.
Dave"
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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1/5
2005-03-31
"Well lets start here WOW. Buyer beware. I am not a complainer but you have to becarful out there. I was really understanding till it took a week or better for them to say it was not is stock. Then trying to call them "yea right" So I just said really nice I need to cancel my order. I was as nice as I could. Everything was fine till I looked at my bank account and they charged me anyway now I have checks that our bouncing. Thank you pc toyland."
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
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4/5
2005-03-19
"Ordered a heatsink from this company and paid for fast shipping. Item was not received on time, but was the fault of the shipping company. I was reimbursed the shipping charges."
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Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
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Web site being easy to use
5/5
2005-03-16
"Got answear form them
GOOD attitude from service"
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5/5
2005-03-03
"There was a snafu with my shipping method from the shipping dept at Pctoyland - but in their defense they did do a good job to get out my package soon. However, I got charged for a higher priced and faster shipping method that I did not receive - and I should have been notified first. They did sort out the small refund, but I was given a demeaning attitude by their 'service manager,' Doug."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-02-26
"Very good customer service. one item (out of 5) was out of stock, but they failed to notify me. i called two days after my order (Which was placed on a sunday) and i got an answer after two rings. asked why i don't have a tracking number yet, and Todd informed me that the case was out of stock. Fine with me. He assured me he had sent an email w/order numbers (which, via pctoyland.com can give you tracking numbers). A few minutes later i recieved the email. my order (containing a fan controller, case, PSU, sleeve kit, and cathodes) had been split into three shipments. fine with me. I am still waiting on the arrival, but it is scheduled for monday (8 days after order). This is because a) the order was placed on sunday (non work day) and b) UPS doesn't deliver on weekends. the package arrived at the nearest ups office around midnight on saturday morning. oh well, i get it monday.
very good customer care, and assuming all contents are there and in good condition, i will be ordering again soon.
this store beats the brains out of newegg in terms of prices and they have tons of modding parts. not a lot of system hardware, but it's a great specialty store.
thanks pctoyland!
PS: So i recieved all five items. Three were shipped from PCtoyland's warehouse, one was from the manufacturer (Logisys), and the final product was shipped from "cable connection." they all arrived on time and in amazing condition.
Great store :)"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
4/5
2005-02-23
"Had a few technical problems with them but now all is clear.
Thanks for good customer service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being trustworthy
Being easy to reach
Resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-02-05
"I am completely satisfied excellent customer service ,my product arrived in perfect conditions I didn't have any problem if you want to buy computers stuffs this is the perfect place"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
4/5
2005-01-30
"1. Was not notified by e-mail or on invoice that shipment was split. Most items came USPS in one box. The last item came UPS. This is a problem. I normally use different addresses for UPS and USPS.
2. There was shipping damage with the UPS item. PCToyland promptly responded and resolved the problem. Very pleased.
Will do business again."
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5/5
2005-01-28
"Recieved my order in a timely manner, and in good condition. The only difficulty i had, was in getting tracking info, and that was promptly
resolved after an e-mail to their support addy."
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1 - 15 of 54 reviews
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Retailer Information
Contact:
9:00 am - 4:00pm Mon-Fri PST. Order online 24hrs.
702-992-0559
702-989-0784
info@pctoyland.com
PCToyland
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