Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
Six Months
Positive: 0
Neutral: 0
Negative: 0
Write a Review
Customer Reviews | Filter Reviews
5/5
2021-09-15
Fifth order in 2 years!!
"Was able to talk directly to one of their product people - helped me find the right pen for my budget. Overall good experience."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
3/5
2021-04-19
variety of pens
"they have variety of pen collections with different price range."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
5/5
2020-08-25
Great Customer Service / Great Products
"Highly recommend! This was my second purchase from PENSRUS and was wowed once again. My order was shipped very quickly and the personalized product came out perfect. The best part is the customer service I received, it was professional and patient when I was freaking out about an error (totally on my part). I truly appreciate that. Thank you."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2020-07-08
Highly Recommend!
"Excellent customer service, fast and friendly! Received my personalized pens very quickly. Very Pleased. Thank you!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2020-02-04
Gifts to commemorate a milestone
"I placed an order for pens with blue ink online to give as a gift to commemorate a milestone in my life. I ordered the pens 01/29/2020, then called to confirm I had completed the order correctly and ensure the order would be received no later than 02/14/2020, while TALKING to Christine, yes a real person, YEA!, Bianca from the design team was emailing me to confirm my design. During my conversation Christine determined my 'real' desire and help me update my order right then. Bianca reviewed the updated order, proofed and approved my order, sent to production and I received my personalized pens Monday, 02/03/2020. The pens are awesome, they look great, the blue ink flows perfectly when it initially touches the paper -- 1st touch!! smooth flow.
I am so please. Thanks for GREAT customer service and awesome product."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2018-08-03
Don't do it! They take your money and don't deliver your product.
"I place an order and was told that they were experiencing production delays getting pens. Turns out they just like to take your money and not deliver the product."
1/5
2018-07-17
SCAM!
"We ordered custom pens online. We were charge for the order but never received it. We contacted them regarding the order and was advised that the company had changed ownership and they could not fulfill our order nor give us a refund. They advised us to fight the charge with our bank! This is absolutely unacceptable! DO NOT ORDER FROM THIS COMPANY!! THEY WILL TAKE YOUR MONEY AND NOT FULFILL YOUR ORDER!!!!!"
1/5
2018-07-16
What happened to this company????
"The first time I ordered pens a few years ago, they arrived ahead of schedule and were exactly what I wanted. I reordered in March 2018 and even though my credit card was charged the next day, I was told in May 2018 that they were on back order indefinitely. I asked for a refund and the sales rep said no problem. It is mid July 2018 and I still have not received a refund even though I have emailed the same rep two times but this time no response. I have filed a complaint with my credit card company so they will force them to give me the refund. I won't use this company again."
1/5
Updated on: 2018-07-13
Took my money and ran knowing their buisness was shutting down
"I placed an order on May 30th . Called the first week on June and was told there was a delay in production the pens were do to shop on June 18th . June 24th I called no pens . I was informed by an answering service that the company shut down an would return July 9th . I called , emailed nothing . Today I called an got no answering service sent to a voicemail after a little Google research it seems they filed bankruptcy and havent bothered to let anyone know ! And my emails bounced back saying this is no longer a valid email ....but they are still taking orders an money smh"
1/5
2018-07-03
Taking your money and running!
"Placed my order Jan 19, 2018, paid for the order and still have not received my pens. Have been calling for 2 weeks and found out today that they are out till July 9, 2018 due to system update?????"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2018-06-27
Shady Business! Beware!
"I ordered my lighters in January and 4 weeks later they never came, so I called and they said it would be 6 more weeks. 6 weeks came and gone and still no lighters, so I cancelled my order and two weeks later have yet to receive my refund. So I called again to speak with a manager and they said all the managers were on vacation until July 9th. Beware of this company!"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1/5
2018-06-14
No feedback. Order never shipped.
"Placed a rush order for pencils on 5/31. On 6/14 the pencils have not yet shipped and they can't tell me why."
5/5
2018-04-10
Great Recruiting Giveaways
"Ordered 3 different chachkies to give away in Vegas at our annual recruiting event. Worked out great - product was at my hotel when I arrived and the customizing they did was spot on. Jamie was great help. Thanks !!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1/5
2018-03-20
DO NOT ORDER
"It has been over four months and still no Pens. This place is a joke. They charged our card immediately and still no Pens!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
2/5
Updated on: 2018-01-30
I ordered pens in November and still haven't gotten them.
"If I wasn't persistently hounding this company, I probably would never have even received my order. Despite them forgetting about me, no specials were offered and no compensation. I will not be using this company again.
Update: They reached out to me after this review and offered me a 15% discount."
1 - 15 of 2205 reviews
Are you this business?
Accelerate your voice by collecting Ratings and Reviews with us! Claim your business page for free or Learn More
Retailer Information
Contact:
7:00 am - 7:00 pm Mon-Friday
800-736-7787
info@pensrus.com
PENSRUS
visit the website
Share PENSRUS's Store Rating
Category Rank
PENSRUS is ranked #43 in business & industrial
PENSRUS is ranked #21 in business services
