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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
1/5
2005-08-27
"I would stay away from portablecomputer.com
WF is full of lies. He has lied to me for 2 months. This company needs to be reported to the better business bureau. I see everyone is having the same problems with this company. I sent them my computer 2 months ago. He has told me lie after lie about how my computer will be sent out this date and that day. I finally was told my computer was sent out. The next time I talked to him he said that he will check on the tracking #
He got back on the phone and told me the computer wasnt sent yet. He told me that he will send it out on Monday. I called tuesday for a tracking # He gave me a tracking # and have been waiting for my computers arrival. I tried locating it online with the tracking # he gave me and it is an invalid #. Imagine that.
I am hoping that others who read this message will heed my warning and others to STAY AWAY unless you are looking for some more DRAMA in your life. As of this date 2 months after I sent them my computer still havent received my computer. Sent it to them to repair cracked LCD. I took it apart It took me all of 5 minutes to do. I sent them the computer with all the screws out and the LCD just needs to be lifted out. I wish I would of went with my first instint was too send them just the broken screen so I could just install the new one. Now I am without a screen or a computer and $395 the check cleared in less than a week of them receiving it. will keep you updated on this information. I talk to this guy almost daily or try to if I am not getting a message machine.
Sept 2 reported portablecomputer.com to BBB in sacramento and CA electronics and repair licensing board who I am hoping will find will help me in this situation.
update contacted the ROSEVILLE police dept.
they confiscated 160 computers. FOR more info look in forum section for contact info."
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1/5
2005-06-17
"BEWARE of PortableComputer.com! They repair laptop computers and also sell a product line of laptops. Before I sent my computer in for repair they assured me that they had all the necessary parts and gave me an estimate of $125 as a maximum repair fee for the problem I had described and they promised a return ship date that was a week after they had received it. I had to pay before they would commence the repair. When they received it, they told me I needed a new motherboard and the cost would now be $315. They never repaired it even though I was promised many ship dates as if it was just about finished. They finally admitted after having it for 6 weeks that it was not repaired and offered to return it and refund my money. Since then, that have promised me many dates that they were going to return ship my computer and my refund. All LIES. It seems as if I have lost my $315 + $20 shipping fee and my laptop computer. If you want more information, I have kept copies of our correspondence.
Follow-Up I finally received my computer on Friday, July 29. I was told a full refund of my $315 would be included with the computer. I sent it in for a keyboard repair. Now NOTHING WORKS on the computer. No display, nothing. It powers up; I get a BIOS beep and that's it. THE REFUND CHECK WAS NOT INCLUDED. I sent in a computer in May for a keyboard repair, sent them $315, waited nearly 3 months and received a trashed laptop back from them. I have never been told more lies by anyone in my life."
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Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
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5/5
2005-06-13
"Received as described, quick shipment. Pleasure to deal with."
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Is easy to do business with
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1/5
2005-05-24
"I was quoted to have a LCD screen repaired on a Micron laptop. After 6mos of back and forth dialogue, which resulted in a final admittance that they could not repair the unit due to inability to locate parts, they sent back the laptop. However, I am still waiting almost 3wks later for a refund of $175. They shouldn't be quoting jobs that they do not have the parts in stock to repair. They should not take 6mos to finally admit they cannot fix the problem as promised. And they DEFINITELY should not be taking 3+ wks to issue a refund."
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
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1/5
2005-04-14
"A really tricky company. They can not fix my laptop and after three months and lots of online chattings, they finally send me back the laptop without the refund check ($290). and my powercord was missing. I still have not get the refund check yet after almost half a year. It is not easy to solve the refund problem because they only accept check insead of credit card. I am trying to report this to corresponding agency that may help.
Update Apr.14: I got a UPS tracking number from this company. Will update with new information when I received the package.
Update: may.16: I have received the refund check of $310. Also another used powercord. The powersupply did not work with my laptop. It seems someone else is going to miss his powercord like me."
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Web site being easy to use
1/5
2004-10-13
"I was quite displeased with this company and would never do buisness with them again. I had a simple problem with my motherboard which required the motherboard to be replaced. First off the company was HORRIBLE with emails, the constantly sent out emails that I never received and even once I contacted them directly by phone to clear up the issue it still took them nearly 1.5 months to get the item fixed. As of October 12 I still have not received my laptop back, nor have I received any explaination about the matter. I will be contacting them directly soon but I was very displeased. My last communication with them, stated that they shipped out the laptop about a 1.5 weeks prior to today by UPS ground, but of course they refuse to give me the tracking number over the phone and of course thier emails never get to me. SERIOUSLY BEWARE!!!!"
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-05-28
"quick response but they don't take visa or anything , you gotta c.o.d. it, kinda primative to me but hey whatever, it doeasn't make it a bad place i guess, took awhile to get conformation too , i had to call to find out if they even got my order. still would buy from them again, i guess you gotta get use to they way it works. no big deal, good company all in all!!!"
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5/5
2004-05-27
"The product ordered was exactly as it was stated on the website. I will shop again with this company. Excellant service!! Thanks,"
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Is easy to do business with
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
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4/5
2004-05-16
"I ordered the backlight inverter for my laptop from protablecompuer. The price was good. They don't take credit card, but you can fax a check to them, which is not too diffcult. The only issue I had was it took 6 days for me to get the part. This is slower than other famous online retailers (e.g. newegg, buy.com and etc). But other than this, I am very satisfied with their service."
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5/5
2004-04-28
"Great service. Item was shipped promtly and worked perfectly as advertised. Would highly recommend this company."
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Is consumer focused
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2004-03-26
"Professional, friendly service, quick response to my questions, clean, well organized web site, Prompt shipment and good communication.
Hal Mansfield"
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1/5
2004-03-06
"RMA00005311 starting date July 8, 2003
RMA00005311 closing date August 5, 2003.
I received and send back (not fully repaired) and we start with RMA00005490 (see next story).
Not really happy about their technical service.
RMA 00005319 starting date July 14, 2003
RMA 00005319 closing date January 30, 2004
RMA 00005490 starting date September 2003
RMA 00005490 closing date January 2004
They're unable to repair as previously quoted (motherboard replacement instead of repairs) so I sold them. Still waiting for money (around 1200$, they're still trying to convince me they have some financial difficulties or unable to send cash or trying to find any option which give them other delay).
I gave many phone calls and only one conversation. They don't reply to my latest emails.
I've no trust to them anymore.
I have full records in pdf file and emails too."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2004-02-20
"Excellent and quick email response, next day shipping. Great products! Doesn't get any better1"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2004-02-12
"The part was delievred on time and in quick fashion. The on-line picture of the part made is impossible to order the worng one. Godd experience this time through. Thank you."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Web site being easy to use
Speed of web site
Web site reliability
1/5
2003-08-20
"Falsely advertised that computer was in stock and would be shipped within three days. They do not answer their telephone. He emailed me, telling me one lie after the other. I sent him $1,150.00 in cash in March 2003 to buy a computer. I had to file many complaints to obtain a refund, which finally cleared my bank in July 2003. I wanted a computer, it was never my intention to either donate or loan my money to him for the operation of his business. I would never recommend him. It was a grueling and time consuming experience. I personally, would not beleive a word he
said.
Linda Mayer"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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Retailer Information
Contact:
7:00am - 1:00pm Mon-Fri Closed Sat - Sun
916-772-3883
888-764-2709
support@portablecomputer.com
