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Don't expect a refund or good customer service
"I ordered and items were received at 4 weeks. Within one hour or placing order I called back and requested to havemy order cancelled as my daughter explained her poor experience to me. They were unable to do this as it was in "process." It had not left the factory but they told me to return it once it was received as long as it was within 14 days. Tried this today and was told I would only receive 50% or my total order back. I don't mind paying return shipping but feel I should receive full refund. They did suggest that I just give the clothing to someone that could use them. What a terrible suggestion for a customer service. And the clothes were way too big even though the labels indicated 18-24 months. And the quality was very poor. I would never want my Granddaughter to be seen wearing such shoddy clothing. Too bad they aren't merchant members here but maybe this will help others."
Obviously wrong sizes!
"I have ordered three items in the size 92 (18-24m) got one item in the right size and two items in the size 110 (4-5y) labeled on the clothes, also those two items look much bigger of course. Customer service answered email with the information on the wrong sizes and told us to check pink Patpat labels which all have been tagged to items, and on all items it was written size 18-24. I sent the photo with all three items on top of eachother, one obviously being small (92) and two a lot bigger(110). The company claims that the pink label added to clothes is the right size, and that, how the company labels the items is their size (not what is written on the item by manufacturer!) This company is the worst! Imagine you ordered kiwi and you got a banana with a tag saying its kiwi, would that make it a kiwi? That's not the way to treat customers!!! Better avoid this company! "
customer service was perfect supporting myself
"i had problems with the currieer and they reimburse and support all the time otherwise logistic continues a issue to them"
Long wait but worth it.
"It took a bit over a month to receive my order but it finally came and the dresses are sooo cute and the quality isn’t bad at all. Def worth the price. Just have to be patient especially if you ordered a lot of items! So happy with the clothes can’t wait until my princess can wear them"
Excellent quality, excellent packaging, I already ordered some more staff can’t wait, at first I was a bit suspicious about it all but now
"Excellent brilliant customer service"
"J' avsis commandé chez PAtPAt et j'ai bien recu ma marchandise et contente du service après vente."
Great customer service
"Adorable clothing and excellent customer service. Will definitely be ordering from them in the future. "
Service is good
"Patpat customer service is very responsive and professional, answered my question and solved my order delivery issue. "
Loved the two items I kept ! great quality !
"Excellent customer service ! I had an issue with one item, and they assisted me immediately. Will surely buy from again !!thank you so much !"
Great customer service!!
"Customer service is great! I ordered the wrong sizes for my twins and was able to return them and get a full refund, no hassle! I ordered 2 more dresses and they’re beautiful! Thank you Patpat!! "
Quality is good
"I did not expect much for the quality for the price, but patpat dresses quality is much better than my expectation. Good dresses for my girls"
"I would absolutely order through PatPat again. I placed my first order for 5 different items. I wasn't completely happy with all pieces and their customer service made it a breeze to process my refund. "
Honest and on the ball
"I did have problems with PatPat in that the goods I ordered were actually unavailable through no fault of theirs. This did mean a wait which was unfortunate as they were for a specific event. Ultimately I cancelled the whole order. What was positive was that throughout, they responded to emails promptly and also emailed me to inform me of what was happening. I could have gone ahead with the rest of the order and they would have credited my account with a mini refund but I was anxious to get items in time so, as I said, I cancelled. The clothes look lovely and the reviews are positive so no doubt I will try again at some point."
satisfied receiving my order
"arrived as expected, timing, condition, individually packed, cool service, cute designs- will shop from now on regularly"
"I ordered a few jumpsuits for my little boy. I was pleasantly surprised to get beautiful well made clothes in a comfortable fabric. It was my first order. I will be back again to these guys. So will my daughter's. "