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1 / 5 (1 reviews) average score over the past This merchant had 0% positive reviews over the last Six Months
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1/5
Updated on: 2021-08-25
Nope.
"Shipping is often lost or sits in customs for a week or two. Customer service just repeats what you’ve already said. Two weeks later and there’s been no movement on my purchase with little to no help."
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1/5
2021-08-24
WILL NEVER ORDER FROM THEM AGAIN
"I have been a customer for quite some time and never had any issues. However, when my last order was delivered, I was told I needed to pay $175 in import fees! I have NEVER paid import fees on any previous packages and this was not communicated to me during my purchase, otherwise I would have never placed an order. Customer service is terrible, you have to contact them through social media. A rep responded back to me on Whats App and told me I could pay the fees, send a screenshot of my invoice and they would reimburse me in 15 days. Absolutely not! This was an error on the company’s end and I should not have to pay nearly $200 on top of my $300 order. I WILL NEVER SHOP WITH THIS COMPANY AGAIN!!!"
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1/5
2021-06-15
They make you pay IMPORT FEES
"Beware!!! Terrible service , got charged $314 in import fees , my total
Spent was already $303 ! one rep said they will cover charges , the other said send screenshot of my receipt and they would reimburse me , another said said I’m fully responsible ! However no matter what, you still have to pay custom fees because it’s over sees and UPS will charge you regardless! I’m sure now there will be problem with returning package and Beijing reliable in over $600s of crap!!!!!!! Beware don’t purchase"
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1/5
2021-05-06
Horrible customer service
"Horrible experience with customer service. I had missing items and Lauren and Courtney dismissed me and made me feel stupid, and quickly said that won't make a refund or send the missing items. To my disbelief they even asked me to look for those 7 items in the bag just in case if I haven't noticed them, the audacity. When I've asked if they've investigated with their courier company and with the pack house...well they haven't even replied. Pity that something is wrong within the company but clothings good. Anyways, I'm £100 short and extremely disappointed with prettylittlething."
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1/5
2021-04-27
DO not order from them - Try LULUs or anything else
"please do not order anything from them unless you want to receive it 3 months later! customer service **** ! they told me to wait a whole month for my items and I still have not recived them. I needed the dress for my graduation and had to go out and buy another dress!"
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1/5
2021-02-22
Slechtste service OOIT!!!!!
"Slechtste service ooit, echt ronduit belachelijk!!!
Slechtste service ooit!
Ik heb op 7-02 een pakket besteld voor 400 euro en heb gisteravond 21-02 heb ik een bericht ontvangen dat het retour is ontvangen bij PLT.
Ik heb het pakket NOOIT ontvangen en dus ook niet zelf retour gestuurd.
2 weken zitten wachten op mn bestellin en in m'n account staat dat het nog geleverd wordt op 23-02.
Nu moet ik het zelf nog maar een keer bestellen en bezorgkosten betalen, weer 2 weken wachten (terwijl ze ook een spoedservice hebben voor verzenden) en de kortingen die erop zaten kan ik ook vergeten!
Zie hieronder het gesprek:
Bedankt dat je dit voor mij hebt bevestigd. Het spijt me zo, maar dit lijkt erop dat dit is terugbetaald omdat ik verdwaald was op weg naar de koerier. Aangezien dit is terugbetaald, kan ik dit niet opnieuw naar u verzenden, maar als u wilt, kunt u dit opnieuw bestellen, aangezien dit waarschijnlijk niet meer zal gebeuren.- Hannah T
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IK :
Ik heb gezien dat jullie een 1 day Delivery hebben dus wellicht kun je zorgen dat het alsnog op tijd geleverd wordt gezien ik al bijna 2 weken op mijn pakket wacht. Ik heb het nodig voor mijn verjaardag dit weekend, dus het lijkt me wel zo netjes als jullie dit nogmaals opsturen en de bezorgkosten van een spoedlevering vergoeden. Dat is toch het minste wat jullie kunnen doen?
Er zaten ook kortingen op etcetera dus hoe wordt dit dan geregeld ? En wat als het niet meer op voorraad is?
Ik verwacht wel iets van een coulance vanuit jullie gezien dit niet mijn fout is. Een sorry vind ik helaas niet genoeg...
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Mijn excuses hiervoor, maar dit is verloren gegaan op weg naar de koerier en is automatisch voor u terugbetaald, dus dit wordt niet naar u verzonden om te ontvangen. Kunt u alstublieft uw volledige afleveradres voor mij bevestigen en ik kan de bezorgkosten terugbetaald krijgen. Als u de bestelling wilt, moet u op eigen kosten opnieuw bestellen en de disocunts gebruiken die we ter plaatse hebben.
- Molly C"
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1/5
2020-09-10
Extreme Shipping Delay!
"I've ordered items from PLT a couple of times and I've never encountered a problem this bad! I purchased and ordered my items on August 31st with an expected delivery time of 9/7/20 which is perfectly fine and I knew that fell on labor day so it could be delayed by a day or two, but today I got in contact with customer service and they told me that my items won't make it to me until SEPTEMBER 23! Almost an entire month later!! And they chucked it up to the "courier" service. The customer service here is horrible! I usually really love to shop here, but this is just ridiculous."
1/5
2020-08-16
Lost order and no communication
"I ordered a huge order on the 2nd of July which was expected to be received on the 20th of July. It is now the 16th of August and i still haven’t received my order, no tracking updates, excuses that the “system doesn’t show anything”. i’ve been told to wait and now i’m not impatient, i’m just disappointed and disgusted with my first and last overall pretty little thing experience. When i track my order what it says is that the order is CLOSED BY SYSTEM NO DELIVERY CONFIRMED ??? so what is that supposed to mean? so disappointed."
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1/5
2020-07-14
Very over rated
"I started shopping here because it was trending and everyone was saying how there clothes were so good . There sizing chart first off is wrong then the picture of the item and the actual item itself does not match the picture very cheap store the dress I brought was very see through and extremely to large then we have to pay just to get it back to them . I should’ve listen to tik tok when they told me this was a cheap store very disappointed"
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1/5
Updated on: 2020-06-25
Sent wrong order
"I ordered 5 shirts and a pair of biker shorts from Pretty Little Things. They sent me one shirt correct and 4 other things I did not order. After trying all different ways to contact them I finally was able to speak with someone on facebook messager. They told me to return the items and send proof the items were sent and they would send out my correct items. I went back and forth trying to figure out how the items were getting paid for to be sent back to them. Finally they sent me a return code/link to go to to get the prepaid label. I had to go out of my way to buy a box to ship it back to them since the original packaging it came in was a complete mess. I had to go out of my way to find a printer to print out the return label. I had to go out of my way to go to the post office to ship it back to them. I had to send them a reciept with proof of it being sent. I'm then told ok we shipped your items, but one wasn't in stock so we issued you a refund. Without any discussion of if I would have liked a different product instead. I then had to go back and forth through messages, always answered by a different person, that get answered an hour after I send them because I was told to just order something else or wait for that to come back into stock. I then again had to go back and forth about the shipping charge since obviously I have no intrested in paying $10 dollars to ship one shirt when I clearly placed an order for multiple shirts and only paid one shipping charge. They refused to honor the 50% off that was the discount price on everything when I placed my original order.. which I placed correctly by the way. Therefore I had to pay more for the one shirt then I would have in the first place. They did absolutely nothing for me, and I did way more work then I was ever intrested in. They did refund my shipping for the one shirt, which again I placed one order in the beginning and never intended to pay more then one shipping charge. After recieving my new package, the biker shorts were labeled a size 10 when I ordered a size 6. I messaged them and they told me to return the shorts and they would send out a new pair. I refused to go though this headache again and asked them to either send out a new pair or refund my money. They said they couldn't not do that, and I asked for a phone number to speak with someone because I was tired of this back and forth game with all different people who I had to continue to explain my situation to. Finally I spoke with someone who explained it was a UK size 10 which is a US size 6. It blew my mind that all the people I spoke to before did not know this information espically after I sent a picture to them of the shorts as well as a picture of what I ordered. I would NOT reccomend ordering from this company. The back and forth headache on Facebook messager and everything I had to do to return the items wasnt worth the time. And in the end I got absolutely nothing for THEIR mistake other then way more work on my end. They were barely apologetic and almost made it seem like I did something incorrect here when in face they were the ones who sent me a totally different order then what I actual ordered."
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5/5
2020-06-17
Rizu was great!
"Had a missing item and I got refunded and the process was fast and convenient!"
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1/5
2020-04-12
Do not shop here
"I would not recommend this company to my worst enemy! They lie, they take your money and then give you excuses as to why your order is missing an item and they do not care about customer satisfaction! I have used this company twice and regretted it both times, after my second time I said never again! I got recommended to this company by 3 people who do not shop there anymore! I can give you the names of 5 other companies that sell the same things as plt but deliver way better service!!"
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1/5
2020-03-10
WARNING, DON'T BUY
"PLEASE READ IF YOU'RE THINKING OF BUYING. 1. they don't respond to customer inquires and then won't help because of the time they took to respond and 2. the swimsuits are horrible quality and don't match the description or picture. I ordered a cute swimsuit set off a pretty little thing and while I was ordering it didn't clearly specify the delivery date so I was hoping it would arrive within at least two weeks. Once I ordered the swimsuit, which was for spring break in two weeks, I got told that it wouldn't arrive in time and my delivery date would be after spring break. I understood the confusion and immediately contacted the pretty little thing customer service. The ONLY customer service option they had available to contact was email or submitting a question on line which would be an email response. That's exactly what I did, I contacted them and informed them of the issue and simply asked to cancel the order. No response, I contacted them a second time a day after my order, No response. I contacted them again three days after my order on Instagram instead and it took them a day to respond only for them to tell me they couldn't help me and I needed to contact a different Instagram account. So, I contacted the other Instagram account and after almost a day of wait they basically informed me they can't help because it was too late and I would have to pay to return my swimsuit. WHAT! I'm very frustrated. They weren't attentive and made my situation worse by not responding and now I have to pay to return something that I tried to resolve as soon as I ordered it. Once the swimsuit came in the mail it was horrible quality and not worth the money I spent to even return it. The swimsuit didn't look like the picture and the color was faded and old looking. Do not order from here because they don't find customers needs a priority and they will screw you over with swimsuit quality."
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3/5
2020-02-26
Overall unhappy with my purchase
"The pricing is great (always has 40-50% off codes) shipping was fast, but this site is really a hit or miss. Some of my items looked NOTHING like they did online, I don’t like how they don’t give you an option to review each individual item on the website because I would like to warn others of my items that I was disappointed with!
The material of a lot of items are very cheaply made too, feels as if they would rip very easily. With the 40-50% off codes the prices are worth it but without the use of the code the prices are way to high for the quality of the items."
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1/5
2020-02-20
FIRST AND LAST TIME ORDERING HERE
"IM ACTUALLY LAUGHING AT THE POSITIVE REVIEWS RN LMAO. 5 STARS? FOR CLOTHES THAT WILL LITERALLY ONLY LAST LIKE 3 WEARS. PLEASEEE!! I SWEAR THESE PEOPLE ARE BEING PAYED TO LEAVE GOOD REVIEWS. I WAS SO EXCITED TO RECEIVE MY CLOTHES AND I ONLY LIKED 1 ITEM OUT OF 13! THE REST ARE EXTREMELY THIN AND BARELY WEARABLE. ACTUALLY, THEY'RE ALL SEE THROUGH EVEN THE ONE I LIKED AND ITS RIDICULOUS HOW WE HAVE TO PAY TO RETURN. I NEVER THOUGHT I WOULD SAY THIS BUT YOU'RE BETTER OFF BUYING FROM FOREVER21!!! AND THAT SAYS ALOT. THESE CLOTHES ARE SO THIN I SHOULD ONLY BE PAYING LIKE $2 PER THING. ITS ALSO FUNNY HOW THEY MAKE YOU THINK YOU'RE GETTING A GOOD DEAL HAVING SALES LIKE 50% OFF HAHAHAHAHA. I FEEL EVEN WORSE FOR PEOPLE WHO PAY FULL PRICE FOR THIS TRASH. & THE FACT THAT I HAVE TO PAY TO RETURN. TRUST ME. DO NOT WASTE YOUR MONEY ON THIS TRASH."
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16 - 30 of 455 reviews
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About Prettylittlething.com
Shop the latest women's fashion at PrettyLittleThing from £4. Offering thousands of must-have looks & trends. Free Returns. Students get up to 25% off.
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Prettylittlething.com is ranked #135 in shopping
Prettylittlething.com is ranked #74 in apparel
