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RealTruck
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.39 / 5 (56 reviews) average score over the past
5
78.6 %
4
5.4 %
3
1.8 %
2
5.4 %
1
8.9 %
Positive: 47
Neutral: 1
Negative: 8
This merchant had 83.93% positive reviews over the last Six Months
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2/5
2025-02-11
Shipped to wrong address
"I ordered my rims online, out of caution, I decided to call them to enquire about a question I had. The agent told me that they didn't have the rims in stock. So she cancels my order. Then she comes back and said, we do have them but they are not made in the USA but we do have them. They were 12 bucks more than the other ones. No big deal. Well, I ordered them, give them all my info including the shipping address. then get an email for tracking and they shipped them to my old address. What a mess. After 4 calls now, they said they are trying to get in touch with the vendor to have them shipped back to sender and reship them to the correct address. Hopefully, they get this fixed."
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Verified

5/5
2025-02-11
new tonneau cover
"Hey, you guys were great. Gave me ideas I would have never thought about. Helped me make a better decision on picking a tonneau cover for my trk. Thanks for your help. Nice place to purchase products."

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5/5
2025-02-11
Great Customer service
"Coming straight off the customer chat with an issue in a previously bought product I got directed to the right product and make a purchase. They made it TOO easy! A+"

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5/5
Updated on: 2025-02-10
Way beyond my expectaations!
"The gentelman answered my questions, order got here in a few days. Fit was surpisingly excelent."

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5/5
2025-02-06
Great company
"We at called to hunt TV look forward to a long lasting relationship with real truck. . Great service. Excellent product. Just an all around ideal company to associate with. Your not a Real hunter if your not using Real Truck. Steve founder of C2H"

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Verified

2/5
2025-02-05
Rep was useful but messed up my discount
"The rep was helpful in selecting a product. I requested a 10% discount and after reaching out to his manager (for an extended time), he did get approval to give me the discount. UNFORTUNATELY - it wasn't until I received the order receipt by email 20 minutes after the call / purchase that I could see that he applied a $10 discount and NOT the 10% as promised. I called the rep back immediately and left a message - have NOT received a return call yet nor have I received the price adjustment."

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5/5
2025-02-05
Excellent
"Very professional and helpful"

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5/5
2025-02-04
Super nice and helpful!
"Super nice and helpful guy. Got me what I needed! Super easy to make the purchase we discussed too."

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5/5
2025-02-04
Good products excellent service
"Phone was answered quickly and agent was easy to understand. Knew the products well and make the process easy and quick!"

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1/5
2025-02-02
Mor Money, Poor Quality!
"Ordered a hard tonneau cover for my truck, when it arrived it was packaged without any of its mounting information and hardware. I had a very limited selection to choose from due to my travel time constraints. Because of that, they pushed the sale of their higher price covers to get the required rapid delivery. It was fast, so fast they didn’t pack the correct parts….thats their quality standard. Unfortunately, the only purpose and reason for buying it made the thing useless. Called customer service after opening it and was told it would be at least 2-3 “business” days before anything could be done - go figure. Fun trip, our travel belongings suffered through the rain, snow and muddy road conditions. Final thought, the sales and customer service reps were professional, but that must be all Real Truck focused on. Get the sale and then deal with the poor manufacturing, packaging and shipping issues after. Must have skipped the ‘quality’ aspect of the whole process. Guess I have a sweet useless paperweight now. One last thing, thanks for reminding me that if I send it back to you, I need to ensure all the parts are properly sealed in the packaging. Good job!! Would hate for you to be missing anything. Thanks for nothing Real Truck!!!"

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5/5
Updated on: 2025-02-01
2024 Bronco
"Just wanted to pay a compliment to Grant for being very patient and helpful throughout this process."

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Verified

5/5
2025-01-31
Awesome
"Great cover, had one before."

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5/5
Updated on: 2025-01-25
2019 GMC 1500
"Great help, Outstanding knowledge and expertise of equipment they are selling. Since I have not received my purchase due to just placing my order. I will update. So far I am impressed with everything. 10 ️"

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5/5
2025-01-21
Great service
"The instant messaging customer service is great. They got me into the correct fit tonneau for my Sierra. Recommend."

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5/5
2025-01-19
cover latch
"Talking with JP on this part # he was very helpful and very friendly in helping me get the correct part. Couldn't be more happy with the service I received on this order."

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1 - 15 of 1048 reviews

Retailer Information

Contact:
Sales: Monday to Saturday: 8am - 11pm ET Sunday: 9am - 9pm ET
877-216-5446
customerservice@realtruck.com

RealTruck

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Category Rank

RealTruck is ranked #76 in autos & vehicles

RealTruck is ranked #49 in vehicle parts & services

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