Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.32 / 5 (63 reviews) average score over the past This merchant had 80.95% positive reviews over the last Six Months
Six Months
Positive: 51
Neutral: 1
Negative: 11
Write a Review
Customer Reviews | Filter Reviews
5/5
2025-03-27
Customer service
"Santana was very helpful with product pricing and selection. Gave me a price adjustment on a sale item after the sale without any hesitation do to conflict on posted website pricing. A+++"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
3/5
2025-03-27
Switch
"Cover offered online for $549.99. When put in cart price jumps to $619.99. Sales rep could not offer an explantion. He gave me a 10% discount but still not $70 offered on web page."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2025-03-26
Great Customer Service
"Customer service was very helpful in finding the correct replacement part for my new to me 2013 Retrax Pro rollaway cover. Chris figured out the part quickly and verified it with me, and sent me a checkout link to finish the transaction in a very timely manner. Thanks Chris."
2/5
2025-03-26
Conflicting information
"I spoke with and live texted with multiple representatives looking for a tonneau cover for a 2025 Honda Ridgeline. I wanted to get the “Elevate” rack system that works with the T-slot rails. Each representative I spoke with gave me conflicting information. One said “absolutely” it will work, the next says oh, that doesn’t fit your truck.
Totally frustrating."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
1/5
2025-03-22
ALWAYS AN ISSUE
"Used the chat option to have a live agent check my cart and make sure everything I selected would work for my truck. The agent advised they didn’t have the ability to view my cart but if they were to input the order I could get additional discounts and free returns. Ok - cool! I copied and pasted all the items yet I have no side steps, floor mats that do not fit the model of my truck and one item delivered to my old address from an order I placed in 2022!
What happened to the steps that I KNOW were in the cart? The live agent literally said the could not be further discounted because the sale price was too good. Awesome - that confirmed we had them in the cart!! Yet, I don’t have them, they don’t show on my ordered. Probably my fault for not double checking the experts work and trusting that they were knowledgeable and competent. Last time ever ordering from Realtruck. I’m so aggravated - I can’t continue with the rest of the issues."
5/5
2025-03-21
Great customer service
"Nice to see customer service still exists. I wish the discount was a little more considering all the local online taxes."
1/5
2025-03-19
NO ATTENTION TO DETAIL
"I CALLED IN AND ORDERED FOR OVERNIGHT AND PAID OVER THE PHONE PLENTY OF TIME BEFORE THIER CUT OFF. THE ORDER DID NOT GET PROCESSED UNTIL AFTER 4:00 WHICH MISSED THE 3:00 CUT OFF. THIS WAS FOR ONE OF MY VERY IMPORTANT CUSTOMERS AND THERE WERE OTHER PLACES I COULD HAVE BOUGHT THIS FROM. I HAVE NEVER BOUGHT FROM REAL TRUCK BUT THEY ARE WELL KNOWN SO I FIGURED THEY WOULD BE PROFESSIONAL ENOUGH TO HANDLE MY REQUEST. IT WILL NOT HAPPEN AGAIN."
5/5
Updated on: 2025-03-15
Jacqueline did great!!!
"I called to get clarification of floor liner fitment for my Explorer. Jacqueline clearly explained the differences in the products I was considering. She made it easy to make the decision to get the Exact-Fit. Also, I was unsure of the seating option choices and she helped with that. She explained the discount that was available to me and the shipping schedule. She should be recognized and rewarded for doing a great job. Maybe give her a paid day off and don't forget to buy her lunch."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2025-03-04
Great staff.
"Bought two bumpers all staff involved were great to work with."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
5/5
2025-03-03
Floor mats
"Hailey W did a great job helping me to get my mats ordered"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2025-03-02
Super knowledgeable
"Really knowledgeable people. Found parts I never thought I'd find."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
5/5
2025-02-28
Great Experience
"The discount on the website was not showing up in my cart so I started a chat. The person on the other end placed my order with the discount and it arrived the very next day."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2025-02-28
one stop shopin
"RT had all the trim materials that I had previously been planning to acquire from half dozen different suppliers. and Jacqueline was patient and very helpful in helping me compare and choose the right item for each application."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2025-02-24
Great customer service
"Tried to order online but couldn't find what I wanted. Was then contacted my Daniel Diaz, was that a God send. Daniel asked what I was looking for and year make and model of my truck. In a few minutes he found what I wanted and arranged the entire order. Did the pay thing and in a couple of days my order was delivered. That was the middle of February, it is now the end of February, I just installed the window vents today. Had to wait for the temperatures to warm up. It is now 53 degrees and the vents are installed in a matter of minutes."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
5/5
2025-02-21
The Best.
"Michelle was my associate. She was wonderful. Very patient, professional and caring. I will always ask for her."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
1 - 15 of 1064 reviews
Retailer Information
Contact:
Sales: Monday to Saturday: 8am - 11pm ET Sunday: 9am - 9pm ET
877-216-5446
customerservice@realtruck.com
RealTruck
visit the website
Share RealTruck's Store Rating
Collection Status
This company does not currently solicit reviews
Category Rank
RealTruck is ranked #73 in autos & vehicles
RealTruck is ranked #46 in vehicle parts & services
