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4.2 / 5 (15 reviews) average score over the past This merchant had 80% positive reviews over the last Six Months
Six Months
Positive: 12
Neutral: 0
Negative: 3
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1/5
2025-01-29
Was promised delivery the 4th january
"In December 2024, I purchased a CNC machine from RobotShop.
The machine was expected to be in stock on the 4th of January 2025.
After two weeks without a response, I contacted RobotShop, which apologised and promised a delivery date of January 27 or sooner. Today is January 29th, and I have still not received anything. The latest response from RobotShop is that my order is further delayed and will first arrive after February 27th. I have paid for the CNC, and paid plenty for shipping (€413.76) and the CNC is in stock on the manufacturer's website. I am very unsatisfied..."
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5/5
2024-12-04
live customer support is the best!
"Made a purchase on Nov 28 but for some reason i didn't get a confimation of the purchase. Emailed customer support. Wow. Immediate response with confimation that the purchase was shipped and would be delivered the next day. I'm very satisfied"
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RobotShop from RobotShop has responded
Posted Dec-04-2024Thank you so much for your fantastic review! ? We're thrilled to hear that our live customer support made such a positive impression and was able to assist you quickly with your order. It’s our goal to ensure every customer has a seamless experience, and your kind words let us know we’re on the right track.
We're so glad everything worked out with your purchase, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out—we’re always here to help! ?
Warm regards,
We're so glad everything worked out with your purchase, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out—we’re always here to help! ?
Warm regards,
5/5
2024-11-12
Very reliable
"One robot and one robot-arm ordered, e.th. went fine"
RobotShop from RobotShop has responded
Posted Nov-12-2024Good Day,
Thank you so much for your 5-star review! We’re thrilled to hear that everything went smoothly with your order for the robot and robot arm. Reliability is important to us, and we’re glad we could meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new robotics!
Best regards,
Thank you so much for your 5-star review! We’re thrilled to hear that everything went smoothly with your order for the robot and robot arm. Reliability is important to us, and we’re glad we could meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new robotics!
Best regards,
5/5
2024-11-07
Great support!
"I have used the technical support forums a couple of times and ordered supplies and parts several times. Never a bad experience, always great service and support."
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RobotShop from RobotShop has responded
Posted Nov-07-2024Thank you so much for your kind words and this wonderful 5-star review! ? We're thrilled to hear that our technical support forums and service have consistently met your expectations. It’s always our goal to provide a seamless experience for our customers, and we're delighted to have earned your trust. Looking forward to supporting you in future projects—thanks for being a valued part of the RobotShop community!
5/5
2024-11-05
Always perform well
"Always great service. Great products and fast shipping."
RobotShop from RobotShop has responded
Posted Nov-06-2024Hello,
Thank you for your fantastic feedback! We're thrilled to know that our service, products, and fast shipping consistently meet your expectations. It’s a pleasure to have loyal customers like you who appreciate our efforts.
Thank you for choosing RobotShop, and we look forward to serving you again soon!
Best regards,
Thank you for your fantastic feedback! We're thrilled to know that our service, products, and fast shipping consistently meet your expectations. It’s a pleasure to have loyal customers like you who appreciate our efforts.
Thank you for choosing RobotShop, and we look forward to serving you again soon!
Best regards,
1/5
2024-11-05
Poor customer service
"Poor customer service. I wouldn't order from them ever again."
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RobotShop from RobotShop has responded
Posted Nov-06-2024Hello Claudia,
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience. We see that you purchased a Litter Robot 3 with a 3-year warranty from us, and we want to assure you that we’re here to help with any issues you might be facing. However, we don’t see any previous communications from you regarding your unit.
Please feel free to reach out to us at support@robotshop.com, and it would be our pleasure to assist you with any concerns. Your satisfaction is very important to us, and we're committed to ensuring you get the support you need.
Warm regards,
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience. We see that you purchased a Litter Robot 3 with a 3-year warranty from us, and we want to assure you that we’re here to help with any issues you might be facing. However, we don’t see any previous communications from you regarding your unit.
Please feel free to reach out to us at support@robotshop.com, and it would be our pleasure to assist you with any concerns. Your satisfaction is very important to us, and we're committed to ensuring you get the support you need.
Warm regards,
5/5
2024-11-05
Great service
"Items we ordered arrived quickly and was exactly what we ordered. Thank you for great service."
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RobotShop from RobotShop has responded
Posted Nov-06-2024Dearest Customer,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived quickly and exactly as expected. We truly appreciate your kind words and are grateful for the chance to serve you.
If there’s ever anything else we can assist you with, please feel free to reach out. We look forward to serving you again!
Warmest regards,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived quickly and exactly as expected. We truly appreciate your kind words and are grateful for the chance to serve you.
If there’s ever anything else we can assist you with, please feel free to reach out. We look forward to serving you again!
Warmest regards,
5/5
2024-11-05
MBOT
"My son was happy with all of the mbot accessories we ordered. Shipping was quick and packaging was good."
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RobotShop from RobotShop has responded
Posted Nov-06-2024Hello,
Thank you so much for your kind review! We’re thrilled to hear that your son is enjoying the mBot accessories, and we’re glad the quick shipping and careful packaging met your expectations. It’s always wonderful to hear about happy experiences with our products.
Thank you for choosing RobotShop, and we look forward to serving you again in the future!
Warm regards,
The RobotShop Team
Thank you so much for your kind review! We’re thrilled to hear that your son is enjoying the mBot accessories, and we’re glad the quick shipping and careful packaging met your expectations. It’s always wonderful to hear about happy experiences with our products.
Thank you for choosing RobotShop, and we look forward to serving you again in the future!
Warm regards,
The RobotShop Team
5/5
Updated on: 2024-11-05
Everything went smooth.
"I am glad to inform that I'll comeback when an opportunity will arise. Checking what's new even in a fields I do not know a thing about.
Cheers!"
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RobotShop from RobotShop has responded
Posted Nov-06-2024Dear Customer,
Thank you for your fantastic review! We’re so pleased to hear everything went smoothly with your experience. We look forward to welcoming you back whenever the next opportunity arises, and we're delighted that you're exploring new fields with us!
If you ever have any questions or need assistance, don’t hesitate to reach out. Cheers to your curiosity and continued exploration!
Warm regards,
Thank you for your fantastic review! We’re so pleased to hear everything went smoothly with your experience. We look forward to welcoming you back whenever the next opportunity arises, and we're delighted that you're exploring new fields with us!
If you ever have any questions or need assistance, don’t hesitate to reach out. Cheers to your curiosity and continued exploration!
Warm regards,
5/5
2024-11-05
Great service!
"I was in need of 2 Motor Controllers. Out of stock everywhere however Robot Hop has a Notify me option. I used it amd within a few weeks received an email that they had 1 in, quickly grabbed it but I needed another so did a 2nd notify and a few weeks later recoeved a new email of in stock. Wow that was great, saved me from.sesrching over and over for them!"
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RobotShop from RobotShop has responded
Posted Nov-06-2024Hello Jack,
Thank you so much for sharing your experience! We're thrilled to hear that our "Notify Me" feature helped you secure the motor controllers you needed. Making sure our customers can easily find and get what they’re looking for is a top priority for us, so it’s wonderful to know it saved you time and effort.
Please don’t hesitate to reach out if there’s anything else we can help you with. We appreciate your support and look forward to serving you again!
Warm regards,
Thank you so much for sharing your experience! We're thrilled to hear that our "Notify Me" feature helped you secure the motor controllers you needed. Making sure our customers can easily find and get what they’re looking for is a top priority for us, so it’s wonderful to know it saved you time and effort.
Please don’t hesitate to reach out if there’s anything else we can help you with. We appreciate your support and look forward to serving you again!
Warm regards,
5/5
2024-11-05
Top Seller!!!
"Perfect comunikation, super Seller."
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RobotShop from RobotShop has responded
Posted Nov-05-2024Dearest Customer, Thank you so much for your fantastic review! We’re delighted to hear that you had a great experience with our communication and service. Your satisfaction is our priority, and it’s wonderful to be recognized as a "Top Seller!"
We look forward to serving you again in the future!
Warm regards,
We look forward to serving you again in the future!
Warm regards,
5/5
2024-11-05
Robot stuff
"My order was exactly as ordered."
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RobotShop from RobotShop has responded
Posted Nov-05-2024Dearest Customer,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived just as expected. Providing accurate and reliable service is our top priority, and it’s great to know we met your expectations.
We look forward to serving you again for all your robotics needs!
Warm regards,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived just as expected. Providing accurate and reliable service is our top priority, and it’s great to know we met your expectations.
We look forward to serving you again for all your robotics needs!
Warm regards,
5/5
2024-11-05
smooth delivery
"order processed / shipped / received - solid feedback along the way"
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RobotShop from RobotShop has responded
Posted Nov-05-2024Hello Alistair,
Thank you so much for taking the time to leave a 5-star review on our RobotShop Reseller page! We're thrilled to hear that you had a smooth experience and appreciated the updates throughout the order process.
Your feedback means a lot to us, and we’re grateful for the opportunity to serve you. If there’s anything we can assist with in the future, please don’t hesitate to reach out.
Thanks again for your support!
Warm regards,
Thank you so much for taking the time to leave a 5-star review on our RobotShop Reseller page! We're thrilled to hear that you had a smooth experience and appreciated the updates throughout the order process.
Your feedback means a lot to us, and we’re grateful for the opportunity to serve you. If there’s anything we can assist with in the future, please don’t hesitate to reach out.
Thanks again for your support!
Warm regards,
1/5
2024-11-05
Robot doesn’t work.
"My litter robot doesn’t work properly. Just bought a new one. Have to pay for shipping to send it so they can repair it. There is not a possibility of you going to the store because it’s all online. So you can’t speak to anyone except by email. It is just not good customer experience"
RobotShop from RobotShop has responded
Posted Nov-05-2024Dearest Customer,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the Litter Robot.
After reviewing your account, we could only find an order for the Hiwonder Handlebit Micro
Programmable Controller. If you have an older account or a different order number for your Litter Robot, please reach out directly so we can assist you promptly. It would be our pleasure to help you resolve any issues with your unit.
As a worldwide distributor, we offer support via email to ensure all customers receive assistance within 24 hours. Our specialized technicians also provide video guides and straightforward troubleshooting steps to make your experience as smooth as possible.
Please don’t hesitate to email us at support@robotshop.com with your order number or any additional information, and we’ll do our utmost to resolve this quickly.
Thank you again for your feedback, and we look forward to helping you.
Best regards,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the Litter Robot.
After reviewing your account, we could only find an order for the Hiwonder Handlebit Micro
Programmable Controller. If you have an older account or a different order number for your Litter Robot, please reach out directly so we can assist you promptly. It would be our pleasure to help you resolve any issues with your unit.
As a worldwide distributor, we offer support via email to ensure all customers receive assistance within 24 hours. Our specialized technicians also provide video guides and straightforward troubleshooting steps to make your experience as smooth as possible.
Please don’t hesitate to email us at support@robotshop.com with your order number or any additional information, and we’ll do our utmost to resolve this quickly.
Thank you again for your feedback, and we look forward to helping you.
Best regards,
5/5
2024-10-13
Revolutionary robots
"Revolutionary robots with artificial intelligence that help me in my daily life !"
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RobotShop from RobotShop has responded
Posted Oct-15-2024We're thrilled to know our products are making a positive impact in your life! It means so much to us that you've shared your positive experience. Thank you for your kind words and for being a part of the RobotShop community!
1 - 15 of 8681 reviews
About RobotShop
Robotshop, the world's leading robot store for domestic and professional robot technology. Here you will find robots, robot toys, robot kits and robot parts. If you are looking for robot pet care, robot floor cleaners, robot vacuums, robot pool cleaners or robot mowers, to do your household chores, this is the site for you. We also bring robots back to life via our robot repair center.
Retailer Information
Contact:
Monday to Friday 9AM to 4PM
450-420-1446
866-627-3178
supportcenter@robotshop.com
RobotShop
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RobotShop from RobotShop has responded
Posted Jan-30-2025Thank you for sharing your feedback. We sincerely apologize for the delay and the disappointment this has caused. We understand how deceptive it can feel to be promised a delivery date that is not met, especially after making a significant purchase.
Upon receiving your payment on December 27th, 2024, we sent an email confirming the estimated arrival of our container shipment at our Netherlands facility around January 4th. Unfortunately, due to unforeseen circumstances beyond our control, there were unexpected delays. On January 11th, we informed you via email that the new estimated arrival date is now around February 25th, 2025.
We understand that this situation is far from ideal and appreciate your patience. Please be assured that we are actively monitoring your order and will keep you updated every step of the way. If you wish to explore alternative solutions, we are here to assist you. We will also communicate with you privately.
Once again, we truly appreciate your understanding and look forward to resolving this matter to your satisfaction.
Warm regards,