Loyal customer kicked to the curb!
"I have been a loyal customer of rock auto for years. I recently ordered a fuel pump w/strainer included. When I received the pump the strainer was missing. After contacting them by email ( they have no customer service phone number) I was told that the pump I ordered did not come with the strainer. If you look at the fuel pump # F4261 for a 1995 Volvo 940 2.3 non turbo you will see it absolutely DOES come with the strainer. I gave them one star because there was nothing less. I will not recommend them anymore."
Terrible customer service
"Bought a flywheel put on car. Flywheel too small to engage starter because of transmission change. Will not give refund flywheel is not hurt they could have checked it out before refusing. Will not buy from them again."
"In February, I ordered an AC compressor and required parts for my 2015 GMC Sierra 1500. When the parts arrived, I took them to my dealer to install when the AC condenser and radiator were replaced. The AC worked, but the air was not as cold as before the repairs. Took the truck back in for diagnosis, and they told me the compressor I had them install was faulty and the high and low pressure values were both out of tolerance. the new compressor was faulty. Rock Auto will not refund anything beyond 30 days. I will never buy from this company again. I wasted money on a high dollar part that turns out to be defective. This is a total online sham business and isn't worthy of anyone's money. Absolute garbage."
F@#$ing don't do it!!!!
"Found this site that seemed to offer everything. Not checking reviews, I needed rear shocks, front shocks and struts, rear coils, tie rods, control arms, and few other parts. I order all the parts for the same vehicle, a 2006 Malibu Maxx SS. They sent me parts for six different cars and none of them were similar. The entire order was a wash, and then when I tried to contact or return them, no phone, no return, and no refund. I'm f@#$ing stuck with parts I can't use and the models they fit are hard to sell. RockAuto used me to clean out their unsold junk and then ran off with the money. Anyone wanting to do a class action, call me."
"we order a part and payed for overnight shipping so we would have the part by the next day, so the part should of been here by Friday. we are now on Saturday and the part we ordered is still no where in site. the fact that they do not have an over the phone customer service is horrible. we will never order thru this company again"
"I chose and paid for the higher quality part available and they send the cheaper quality part inside the high quality box, 45 dollars difference between part. No costumer service!!!!"
They sent me the wrong parts and don't want to refund me.
"I ordered acdelco wheel hubs but they sent me skf. "
NO customer service?
"I can't believe Rock Auto has NO customer service!!! I have an issue with an order and there is NO customer service?? Never heard of such a thing."
"Ordered my parts an it came two days later. No issues. "
"I bought a reconditioned hybrid battery for my Prius with a 3 year warranty from Rock Auto.com. After a year and a half, the battery failed. After my mechanic did a diagnostic, I sent the relevant numbers to rockauto.com and they immediately send a replacement battery. Although the process was a bit more complicated than it might have been, I found their service excellent. "
"I couldint find my shift cable anywhere in my city or province lucky rock auto had the shift cable got it within 3 days of my order now my car is driving again "
Awesome prices and fast shipping!
"Never had a problem so I never had to deal with customer service. Prices are best around and shipping is fast. Parts are quality. what more can you ask for? Will Buy again! "
You get what you pay for and with this company, you get a got steamy pile of crap
"no customer service at ALL, send you the wrong parts , and make you pay restocking fee and return shipping, sounds criminal to me, they know they do it, look at the thousands of reviews on the web about it, wish I had, stay away from this scum scam artist company "
Cheap products and bad shipping
"Ordered a fuel pump four months ago. It failed. I ordered a replacement with no hassle. Paid the difference for fast shipping to NB because I use my truck for work and need it fixed asap (1-2 business day). I am on business day #6 now and just received an update saying it was in Montreal. I call their headquarters to talk to someone. The recording informs me they do not have telephone customer service, but I still wanted to speak with someone. I dialed for their reception and I received a rude receptionist that said I could not speak to someone and hung up in my ear. Its worth mentioning that I was calm and was simply asking a question; I was not being rude or yelling. I will NEVER ordered from this terrible website again. Hanging up in a customers ear as they are trying to speak is unacceptable for any business. "
On time & correct parts
"I ordered cylinder struts and the package arrived on time as scheduled, from US to UAE. The part numbers are correct as ordered, but are not fitted yet so I'm don't know yet if they're damaged."
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