• ADDRESS
    07006
  •  
  • BUSINESS HOURS
    Mon - Fri 9:00 AM ~ 8:30 PM EST
    GENERAL PHONE
    1-800-627-4368
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customerservice@samsungparts.com
    SUPPORT PHONE
    1-800-627-4368

Payment options

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  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2018-07-14

DLP TV LAMP

"3rd time/never a problem
"

Helpful Cool

4/5
2018-07-14

Great part selection; Costly shipping

"Found the part I needed easily enough, but not was it pricey just to ship it. Either way, Samsung is great about getting the parts i need. "

Helpful Cool

4/5
2018-07-14

Every part but read descriptions

"almost bought extra screws and things but it was all included after i read the notes"

Helpful Cool

3/5
2018-07-14

"Not so good. Very hard to find needed item on web site."

Helpful Cool

4/5
2018-07-14

Easy to order

"Lost power cords in a move and easy to order new on this site
"

Helpful Cool

5/5
2018-07-14

Excellent

"It’s with exceptional easy ....I placed my order....your customer service is second to none"

Helpful Cool

5/5
2018-07-13

Super easy to find what I needed!!

"Lost my remote, took a second to find the replacement and get it ordered. Thank you!!"

Helpful Cool

3/5
2018-07-13

"No picture for item to identify part."

Helpful Cool

5/5
2018-07-13

Easy ordering!

"Great place to find genuine parts for my Note 4!! Thanks!!"

Helpful Cool

3/5
2018-07-13

Confusing

"Needed to replace my lint filter for my dryer - could not find my replacement part on-line as it had changed and there was no conversion chart to show old and new - therefore i thought my part was missing and had to call. I prefer to self serve and would make it easier if you just allowed me to know that the filter i needed was in fact the new one you had listed.

And then shipping costs - kind of taken back i was charged so much for a thin filter to be shipped standard mail and was $15 - talk about generating revenue off of fees. Disappointed.
"

Helpful Cool

4/5
2018-07-13

"JUst hoping the filter is the right one! according to your website, it is."

Helpful Cool

5/5
2018-07-13

janelle in customer service

"after chasing parts for my samsung refrigerator ,i was lucky to speak to janelle. she did in a half hour what numerous people could not do in four hours. she was friendly and most importantly knowledgeable about the samsung product line. as a custom kitchen designer and general contractor, i appreciate prompt knowledgeable and courteous service . janelle embodies all of the aforementioned . thank you, sincerely, james r. lulewich, pres. jkl development corp"

Helpful Cool

5/5
2018-07-13

Ultimate service, asked for the part number on Thursday night placed order on Friday.

"Online chat to find a part for my 2 year old tv, got a reply with link to the part and placed the order the next day. "

Helpful Cool

5/5
2018-07-13

Shipping costs are crazy

"Wish There was a discount"

Helpful Cool

5/5
2018-07-13

Great online experience

"The online experience was very easy and convenient for me. I will return to this site whenever I need parts."

Helpful Cool

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