• ADDRESS
    07006
  •  
  • BUSINESS HOURS
    Mon - Fri 9:00 AM ~ 8:30 PM EST
    GENERAL PHONE
    1-800-627-4368
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customerservice@samsungparts.com
    SUPPORT PHONE
    1-800-627-4368

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 6.29/10
Chance of future purchase: 7.13/10
Shipping & packaging: 6.67/10
Customer service: 7.48/10
Return/Replacement policy: 5.00/10
Click a star to Write a Review!
5/5
2018-04-22

Easy

"Super easy to find the part! It took me longer to find the model number than the part. "

Helpful Cool

5/5
2018-04-22

Easy peasy, lemmon squeezy

"I put in the model number and BAM - there it was. A picture of the piece I needed. I clicked on that baby quicker than a puppy picks up a dropped drumstick. 30 seconds and I was out-a-there, parts ordered and DONE."

Helpful Cool

5/5
2018-04-22

Easy

"Very easy to find and order"

Helpful Cool

4/5
2018-04-22

"I was able to find the part that I was looking for, however photos would have been very helpful in the process. "

Helpful Cool

4/5
2018-04-22

Fast and Simple

"Had the remote I needed, 30 seconds later it’s ordered and on the way"

Helpful Cool

5/5
2018-04-21

Great ser

"The best customer service ever "

Helpful Cool

2/5
2018-04-21

can't find account

"I tried all of my email addressed and could not find my account and have may samsug products. even have emails from you all , most recently regarding a part replacement for our dishwasher. I said forgot my password but never received an email to reset the password."

Helpful Cool

4/5
2018-04-21

"Took a minimum of 2+ HOURS(!!!) to finally find an agent who was actually helpful.
One agent told me to call J&J...according to phone msg, they’ve been closed due to weather.
Another agent told me I could find the part at Best Buy....not! They only carry universal remotes.
Another agent gave me a part number that couldn’t be identified by the parts Dept.

The final agent told me to try the TV model# and part model#... and that worked. I hope!

I ordered the remote on line and and am crossing my fingers, toes, and eyes that it’s the correct remote!

"

Helpful Cool

2/5
2018-04-21

Had to place order twice

"The first time I tried I could not get my credit card info to enter. "

Helpful Cool

5/5
2018-04-21

that's your uncle bob

"order part on line .. easy and intuitive process"

Helpful Cool

5/5
2018-04-21

Easy to use but a look at the terminals would be helpful.

"Overall excellent from the original chat agent the parts web site. "

Helpful Cool

5/5
2018-04-21

easy peasy !!!

"reorder option made ordering a water filter quick and easy!"

Helpful Cool

3/5
2018-04-21

Why isn't paypal available?

"Why isn't paypal available?"

Helpful Cool

4/5
2018-04-21

"Thought the shipping cost was very high for a piece of plastic "

Helpful Cool

5/5
2018-04-20

All worked well

"Everything worked as it was supposed to"

Helpful Cool

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