"Placed my order online after speaking with a representative. Liked the fact that when the phone lines are busy you can choose a callback, which worked great. No need to hang on the line."
"Super easy to find the part! It took me longer to find the model number than the part. "
Easy peasy, lemmon squeezy
"I put in the model number and BAM - there it was. A picture of the piece I needed. I clicked on that baby quicker than a puppy picks up a dropped drumstick. 30 seconds and I was out-a-there, parts ordered and DONE."
"Very easy to find and order"
"I was able to find the part that I was looking for, however photos would have been very helpful in the process. "
Fast and Simple
"Had the remote I needed, 30 seconds later it’s ordered and on the way"
"The best customer service ever "
can't find account
"I tried all of my email addressed and could not find my account and have may samsug products. even have emails from you all , most recently regarding a part replacement for our dishwasher. I said forgot my password but never received an email to reset the password."
"Took a minimum of 2+ HOURS(!!!) to finally find an agent who was actually helpful. One agent told me to call J&J...according to phone msg, they’ve been closed due to weather. Another agent told me I could find the part at Best Buy....not! They only carry universal remotes. Another agent gave me a part number that couldn’t be identified by the parts Dept. The final agent told me to try the TV model# and part model#... and that worked. I hope!I ordered the remote on line and and am crossing my fingers, toes, and eyes that it’s the correct remote!"
Had to place order twice
"The first time I tried I could not get my credit card info to enter. "
that's your uncle bob
"order part on line .. easy and intuitive process"
Easy to use but a look at the terminals would be helpful.
"Overall excellent from the original chat agent the parts web site. "
easy peasy !!!
"reorder option made ordering a water filter quick and easy!"
Why isn't paypal available?
"Why isn't paypal available?"
"Thought the shipping cost was very high for a piece of plastic "
All worked well
"Everything worked as it was supposed to"
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