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Horrible refund experience
"I bought a mattress at Sears and paid full amount (not on credit) and they promised to deliver it in two weeks. When I got home, my roommate offered me a slightly used mattress and it made a good sleep. The next morning, I called Sears to cancel the order and they promised to refund the money within 7 - 10 business days (that's too long by the way). I called back after 5 business days to make sure we were still on the same page, and they said I should wait for the next 7 - 5 to 10 - 5 business days "for instructions on the next steps". Curious, I asked what she meant by next steps and the rep replied, "instructions on when and how the refund will be processed", apparently trying to redefine the refund. For God's sake, I cancelled an order, NEXT STEP is for you to deposit the money in my account after such a long wait...period. This isn't something I need further instructions on. By the way, any day that Sears open its shop, shouldn't that be a business day? Or is it only business day when someone else (the bank I guess) opens its doors?"
Seeking payments for returned, defective computer
"1. In July, 2017 I ordered a new computer from Sears' marketplace merchant, Sam's Big Savings in California.2. Sam sent a used computer that had scratches on both the exterior surface and the screen. The computer arrived in an already programmed condition. There were no warranty cards or other documents from the manufacturer.3. I notified Sears on the same day of the damaged condition of merchandise. Sears agreed to send a return label.4. I sent the defective merchandise back to Sam's in accordance with Sears' instructions. The carrier'sreceipt showed the merchandise had been delivered back to the merchant.5. Sears credited my account for the charge for this defective computer, $549.95.6. Approximately two months later, and without explanation, Sears revoked the credit for the merchandise I returned to the merchant.7. Sears is now sending me bills for payment for merchandise the merchant has in its hands.8. Sears rating is 0000 stars. Sears is robbing me of my money and threatening to ruin my credit for following itsinstructions. This company in a blight on fair and honest businesses. It would be no surprise if they go out of businessbecause they're cheating their customers.9. I will never again buy anything from Sears. "
Reseller store 123store is just SCAM hiding behind Sears.
"I bought a bunk bed via reseller store which is 123stores, the item is completely mislead. Picture of complete bunkbed with stair case. When ordered and paid, came only the bunk bed, no stair case and no cabinets that shown in pictures. Color is way off too. When contacted, they redirect me to 123stores and that's where the run-around happened. The item came from city about 10 miles from me, but the reseller want's me to return the item to the other side of coast, and makes me had to pay $300 for shipping. After they received it, they told me the packaging was damage so now they wants me claim the shipping damages. Truly a rip off company."
If the site allowed ZERO stars, that's what sears.com deserves
"TERRIBLE "customer service". False advertising of the delivery date, then failed to change it despite multiple requests. They stated the order was cancelled but still charged me for it. Over a month and many phone calls later I still have not been refunded. They didn't deliver ANYTHING but have still kept my money. They state they need a fax of the credit card statement on which the charge is clearly shown. I've faxed it and sent three scans as well, and STILL NO ACTION. Over two hours lost in multiple phone calls but the people they have staffing the phones don't know how to escalate. "
Don't buy from Sears.com
"I bought a gas range on October 31, 2017. They brought it out and told me that they could not hook it up because I have propane and not natural gas. Nothing was listed on their site it for natural gas only. I called and was passed around 7 different times, I forgot to mention I was charged a delivery fee when it was suppose to be free, a haul away fee and they never touched my old stove. I will never again buy from Sears.com. I want to give them no stars but it won't allow it. So **** off."
"I bought my kitchen appliances from Sears around 2 it 3 years ago and bought the warranty. My kenmore fridge breaks down every 5 months. I have spoken to their warranty department about replacing the fridge and they say it has to break down 4 times in one year in order to qualify. Every year it has broken 3 times and I still have to wait until the 4th time!!!! I spend more money in replacing the food in my fridge than the cost of it, and that is cause I bought a $2500 one. I am truly frustrated. I do not recommend anyone buy their appliances from Sears!"
INFORMATION SECURITY A MESS…. DONT USE SEARS ON LINE / SHOP YOUR WAY.
"I OPEN UP MY SEARS ON LINE " SHOP YOUR WAY " ACCOUNT AND FIND THAT SOMEONE HAS PUT TWO CREDIT CARD NUMBERS IN MY FILE THAT ARE NOT MINE BUT HAVE MY NAME ON THEM. FORTUNATELY, THERE WAS NO ACTIVITY ON MY PERSONAL ( REAL ) CREDIT CARD.I WASTED AN HOUR BEING TRANSFERRED FROM ONE PERSON TO THE NEXT AND STILL DID NOT GET THROUGH TO ANYONE WHO COULD DEAL WITH THE ISSUE. MOST OF THE PEOPLE I SPOKE WITH WERE DENSE….. I HAD TO EXPLAIN WHAT HAPPENED SEVERAL TIMES BEFORE THEY CAUGHT ON.AFTER INSISTING ON SPEAKING WITH A SUPERVISOR I WAS TOLD THAT THIS WOULD BE ESCALATED TO THE DEPARTMENT THAT HANDLES INFORMATION SECURITY AND WOULD RECEIVE A REPLY IN 24- 48 HOURS.FOUR DAYS LATER… AND NOTHING.SO I SEARCH FOR SOME BACK-DOOR PHONE NUMBERS AND GET THROUGH TO SOMEONE AT SHOP YOUR WAY WHO ACTUALLY DID HAVE A BRAIN. UNFORTUNATELY, SHE CANT GIVE ME ANY EXPLANATION ON HOW SOMEONE COULD PUT A FALSE CREDIT CARD NUMBER IN MY ACCOUNT…. BUT KNOW TO PUT IT UNDER MY NAME.FORTUNATELY….. AMAZON.COM WORKS LIKE A CHARM."
Sears Home Service Horrible
"Order #:22795I had called sears for home service twice and both times it was a horrible experience. I would never recommend sears to anyone. Very very very horrible service.I made an appointment with Sears for an air duct and vent cleaning. The people who came were very rude and unprofessional. They wouldn't ask for approval before doing anything. They did a horrible job and keep trying to take more money. And they didn't have enough supplies to complete the work. They kept as waiting for ever for them to go and get the supplies. They were a team of 2 people. One of them left to get the supplies while the other kept waiting outside and talking suspiciously. Later we got a call that police is outside. I do not know why someone had called the police. But its was a bad scene and caused a lot of inconvenience for us. We didn',t expect this kind of experience by taking a service from sears.They left without completing the work properly and we tried to turn on the heater and Ac and nothing is working. We tried calling the person immediately and he didn't answer. We called sears and they told it would take a couple of days for them to come back and they hung up the call. I can't believe still Sears is in business in USA. Sears is the worst service I ever had in my life. I am planning to make a written complaint to the Sears management.My comment is never call Sears for Home Service " They don't even deserve 1 star *."
Online orders are a pointless effort.
"Place an order online at Sears and have no expectations that the order ever gets processed. That's the message that I got from Sears customer service after weeks of waiting on a single/simple order. Though the local Sears outlets (privately owned and operated) seem very helpful, the corporation is so overwhelmed with financial difficulties that it has become a huge risk for any would-be customer. I canceled my order. There won't be any others."
"I had sears come to repair my fridge worst mistake of my life !! after four techs and a damaged floor my fridge has got worse. It has gotten worse after every tech has came out. No help just a run around month after month. To top it off from my fridge being moved so many times my floor became damaged so I complained they told me to call Segway I believe that the name to file a claim on my floor get estimates pics ect what a joke a month later keep in mind fridge still not fixed sears insurance said they are denied my claim because I moved the fridge. Are you kidding me? They said if I could prove the Tech moved it they will continue it otherwise I’m screwed well how can I prove that I did not like I record them. At any rate I now have a broken fridge worse than I started a damaged floor and no help. Thank you Sears Holdings way to go and keep a customer!!"
Waiting seven weeke for my washer machine to be fix .
"The worth service ever see on my life . Still waiting for my washer to be fix it's been seven weeks and I don't know when it's going to be fix every time they come out they order more part and I have to wait another two weeks this is have an already three times so far ."
john at sears is outstanding! Philadelphia PA Bustelton
"John was patient and assisted me with all of my questions. I bought a double wall oven."
HORRIBLE! NO APPOINTMENT RESPECT OR ANYTHING!
"Our Ac Air conditioner stopped making cold air so we contacted and reserved an appointment. Two days later THEY NEVER SHOWED UP on the scheduled time of 8 - 1 pm. Instead, they sent me an email AFTER the "supposed" appointment saying to urgently make another appointment with them ASAP with no reason why they never came today. I did so and made another appointment for the next day, 8 - 1 pm. and Guess what. THEY NEVER SHOWED UP AGAIN! and this time not even an email. I Highly recommend NEVER to use their services. They're unreliable, unpredictable, and sketchy. "
on line order
"Never ever order anything on line from Sears. I ordered a bathing suit for vacation. When it arrived and did not fit I wanted to exchange it for a different size. Come to find out it wasn't even a sears product. Tried and tried for days to contact the outside seller only to reach an answering machine and left several messages.When I tried to get Sears customer service to help they said all they could reach was the same answering machine. If Sears sells it Sears should at least be able to reach the company. I am very disappointed to not have this suit for vacation but at this point just give me my $140 back, but no they can't do that because it was not their product"
DO NOT BUT ANYTHING FROM SEARS!!!
"Sears is the worst! We bought all our kitchen appliances - stove, oven, fridge, dishwasher and even the microwave from there. We then bought our washer and dryer and even our grill. We made sure to get warranties on everything. After less than a year they had to do work in my fridge and then on July 19th my fridge died. We contacted Sears immediately. The fridge is less than 3 years old. After a lot of back and forth they got a tech out on the 21st and he determined the compressor died. He said they would order the parts and have someone out on 8/2 to fix it. It was going to take so long as they are too short staffed to get someone out sooner. The day before they are supposed to repair it we get a call that the parts are on back order and so we have to wait longer. Estimated date of arrival for the parts is now 8/12. They also won't book an appointment now to do the work as the date I arrival is not guaranteed. We have contacted them twice since with promises of updates in 24-48 hours and they have never contacted us, we always have to call them. The date for the parts is now pushed to 8/18 and still no date for the actual repair. They offer a mini fridge or a fridge rental. However we have to go pay for it and they will reimburse, also where am I supposed to put a whole second fridge?? I also have a newborn that was born a week before this fridge died and they don't care. I will be without a fridge that is from Sears and under warranty that I paid extra for, for at least a month and most likely even longer! I will never buy from Sears again and recommend that everyone else do the same. Horrible service, they don't care and obviously their product is crap! "