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1/5
2022-03-21
Poor quality prints and I pay shipping?
"I ordered photos and magnets of a professional photo shoot. They arrived too dark. After an excessive chat session, I finally got credit to my account to place a reorder. BUT they REFUSED to pay shipping, so it would basically cost be the same amount that I originally paid when I received free shipping! What a scam! I will never use Shutterfly again. Their 100% satisfaction guarantee is worthless and misleading."
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1/5
2021-12-18
Never again
"This was sent to the Shutterfly email with a no reply response. Apparently there is no way to contact them via email. So, this serves as my review.
Hi Shutterfly,
I ordered my Christmas cards on December 10th and paid for expedited shipping. I called yesterday when my order still had not shipped and was refunded part of the shipping and informed by the representative that a request was put in for the order to be expedited. I informed him I needed this order by Saturday. I just checked the tracking and it was shipped out today with an estimated delivery for Monday. Why was this order not shipped overnight since it was already late? I have been a loyal customer for many years and I will have to think about finding a new company to order holiday cards and Christmas party invitations from next year. This will be the first year ever that my "Christmas cards" will be received after Christmas and my husband doesn't want to spend more money on postage to mail them since they won't be received before Christmas, so it's probably going to be the first year we will not be sending Christmas cards. What a waste of more then $200 for some of the most expensive holiday cards out there. I couldn't order earlier because your website was down and then I still had to call and wait on hold for almost an hour because the website would not allow me to edit the card. Same issue with the Christmas party invites I ordered from Shutterfly. Very disappointing. Don't offer expedited shipping if it's not going to be expedited...and since when is a 7 day delivery expedited shipping?
Happy Holidays,
Sharon"
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4/5
2021-10-15
Had a good experience
"This website has a variety of gift and photo options. I have never had a hurtful experience with them. I purchased Simple prints, mugs, and even photo albums. photographers just starting out, it has recommend site to me."
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1/5
2021-06-30
All the advanced features have disappeared!!!
"All of the customization features I used to rely on have disappeared. This is terrible. I have built so many great books in the past, doing my own personalized layouts. What is this autofill thing, and how can I turn it off? Where are the backgrounds? I can't align boxes or even figure out how to select them. It's all different. All the advanced features are gone. Sad."
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1/5
2021-05-15
Find another photo editing site!
"I don't know what happened to Shutterfly. In years past, their photo editing site was fabulous. Something happened in the last year. They changed the platform (????) or something. It is very, very difficult to navigate and edit projects. Find another site."
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1/5
Updated on: 2021-05-06
Empty Package was delivered
"My package arrived empty! A completely empty intact envelope. I asked them to reship the actual prints overnight because I was in a time crunch and couldn't wait another week. They refused, they lost a customer. Will be refunded in 7-10 days."
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2/5
2021-03-14
Good customer service but shipping is ridiculous!
"Pay more for shipping than I do for items. I know it was six items, but total weight couldn’t have been more than a pound. 41.49 to ship 2 small keychains, a phone card holder, a card ring holder, and a 5x7 print is absolutely outrageous."
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1/5
2020-12-28
Still no Christmas card received.
"I ordered on Dec 12th with an estimate to receive before Christmas. On 12/21 there was still no notification that the cards were sent. I contacted Shutterfly through a chat and I was 99th in line. After waiting for 30 minutes, I started chatting with someone and she escalated the order. The next day, I received an email that order was shipped. Today, I check the shipping details and no shipping up. I have always trusted Shutterfly but after reading others experience and my own experience, I will NEVER use Shutterfly again!!!"
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1/5
Updated on: 2020-12-27
Still waiting been four weeks for one picture
"Still waiting been four weeks for one picture. Every time I try to contact I get absolutely no help. Shutterfly continues to blame the company they chose to use for their deliveries. One picture it’s been over four weeks. Highly disappointed it was for my granddaughter on Christmas. By the way they stick a ridiculous COVID surcharge on your bill."
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4/5
2020-12-25
Great Service
"I had a great experience with this project and site. It was easily to navigate. The project i did was mailed out promptly and received in time for the holidays. I think they do a great service with the amount of projects they are handling. I would recommend them for any picture project that you are looking to do."
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1/5
2020-12-25
No delivery and no response
"Cards ordered in November not received by Xmas. No customer service. They went with a cheap shipping service and don't stand by their products. Never again."
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1/5
2020-12-24
Customer service ****!!!!!!!!!!!!!!!!
"Well.. My story is about the same as many of these other stories on here. Over the last few years I've used shutterfly numerous times and had great luck with them but this time is unbelievable! Their customer service is third world bad bad BAD! They actually got my photo books printed and out the door in three days which was impressive but then it was down hill from there.... Who ever thought it was ok to use a shipping service that combined two different company's should be fired (UPS and USPS). According to the tracking info my books actually sat in my hometown for 4 days before going to IL then to PA where they have been sitting since the 21st of DEC 2020. I talked to customer service on Sat the 19th of Dec to see if they would own up to the problem and print new books to overnight to me = NO luck. I filed a dispute with my debit card on Dec 24th 2020. My belief at this point is Shutterfly should Shutterdown and close up shop. I ordered in time (with a couple of days to spare) according to their website for Christmas delivery...now I'm screwed. My parents are really really old and Shutterfly ruined what may be their last Christmas..."
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1/5
2020-12-22
No holiday cards in sight
"My order left shutterfly on December 3rd and now has not moved since December 6th. Today is the 22nd of December. I get it that shipping is not Shutterfly’s fault, but come on this order is lost. These were Christmas cards and I have given up. I just ordered from the local Walgreens who can do it in a day. Shutterfly customer service is terrible they just say they are not responsible and offer not help. Really they should ship it again through FedEx or UPS. I have used Shutterfly for a long time and other packages have gotten lost and they have just resent them. I was counting on shurtterfly to come through for Christmas. I really don’t think I will be using them again"
1/5
2020-12-20
Horrible Customer Service! Use a different company!
"I ordered my cards on 11/29. It is now 5 days before Christmas and they are still in transit to the next facility....where that is....when I will get them....no one seems to know. Shutterfly will not provide any type of credit or reprint until after the holidays. These are CHRISTMAS CARDS! Sending them after the holidays is incredibly dumb.
I will never use them again."
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1/5
2020-12-20
Extreme delays and poor customer service - do not recommend
"Order Submitted: November 29, 2020
Order #003072928064-8000012
Estimated Delivery Date: December 5 - 9, 2020
Merchant Order Receipt: December 1, 2020
Arrived at Shipping Partner Facility, USPS Awaiting Item: December 10, 2020
I spoke with customer service on December 17 and December 19 to understand the delay in my order. On December 17 they told me to wait for two days and assured me my item would arrive within two days. On December 19 I contacted customer service again to let them know my order had not arrived. They told me to wait again, and if I did not receive my order by Christmas Day that they would give me a full refund. I informed them that I would need to purchase something else from another supplier prior to Christmas. I requested to speak with a supervisor and they said they would transfer me and then the conversation dropped.
As a point of comparison, I ordered a calendar on Snapfish on December 13, 2020 using standard shipping. The order was delivered on December 17.
This was my first time using Shutterfly, and I am extremely disappointed. I would not recommend ordering from Shutterfly. I have had good experiences with Snapfish in the past and would recommend ordering from them instead."
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1 - 15 of 178 reviews
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About Shutterfly
Create photo books, wall art, photo cards and invitations, personalized gifts, and photo prints for friends and family at shutterfly.com. Send life updates with graduation announcements, save the date cards, birth announcements, and wedding invitations. Shop canvas prints and home decor in a variety of sizes. Create holiday and thank you cards, calendars, and photo blankets.
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Shutterfly is ranked #169 in business & industrial
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